Customer Ratings & Reviews

Install team was professional, fast, had great communication, and did a great job cleaning up after the install.

Service installation was as described from phone call with Best Buy purchase network.

Installer showed up on time and made a tricky job seem easy. Hauled away our old unit as well.

Was Ok. Installer encountered a challenge but did not disclose it. Did his best and left. We noticed after he left.

The guys did a great job the first guys took the dishwasher out the new one was damaged had to wait for new one the new guys came with the new one installed in in no time.

The installation team was extremely efficient, knowledgeable and careful. They quickly removed the old dishwasher and installed the new one. They were friendly, polite and professional. Did a great job!

Although I was unaware that it could not be hardwired, the installer was extremely helpful.

They were on time, fast and quickly did installed the new dishwasher and removed the old one

We had an overall EXCELLENT experience with the installer provided by BestBuy. He was excellent at communicating with us prior to the install. He was neat and professional and even installed an extra outlet that was not included in the initial work order. A++

I was sent an email reminder and I received a call 5 minutes before arrival. The installation and hall away were done in a timely and clean manner. I am completely satisfied with the service provided.

Although the prices (especially for the range) were great, the experience was so poor that after 6 weeks of trying to resolve it, I've decided to cancel my order and look for the two items elsewhere. I have spent lost time from work, spent countless hours on the phone with various geek squad reps (I lost count of how many) and I still could not resolve the issues. First dishwasher purchase I made was a complete failure. It was cancelled without explanation, then when I tried to understand why, I kept getting a different answer. They ranged from "you canceled it" to "we lost it and have no idea where it is" to "the store made a mistake and lost it" to "it will be there tomorrow" to "we ran out of the model I purchased" (even though I bough the floor model), to finally "we damaged it during transit, you'll need to buy another one because we do not have that model anymore." So I did, a more expensive model but I did get some break on cost, even though it still was significantly more expensive then I had originally paid for the damaged one. Then my oven wasn't delivered because they had "run out of power cords". There may have been another cancelation or two in there somewhere, but finally came the day of delivery and the installer of the dishwasher came in, walked into my kitchen. Took two quick measurements and said that my bosch was too tall and would likely not fit. In fact, the left side would fit but the right side was about 1/4 inch off. He listed the dishwashers I should avoid (basically all the dishwashers BestBuy carries). I suggested helping him remove the range which was next to the already existing dishwasher to give him more room and potentially easier access to install it and he wasn't interested. He left. He was over for maybe 3-5 mins, if that. I never even saw the box. I called BestBuy who told me that isn't how it should be and was going to call him to come back and try. I didn't want that considering he didn't look interested and at that point I didn't trust him. They said they would reschedule with another installation crew. I then changed my oven delivery to match the day the dishwasher was to be installed. So fast forward another two weeks and the night before the install, i get a call from the same guy who came the first time. I called BestBuy and asked why didn't they follow through because they promised they would send another installation crew. After being on the phone for easily and hour or two, they said they could reschedule it with another crew but that it wouldn't happen the day they promised... I purchased my appliances on January 11th and not it was the 21st of February! I decided to just cancel both orders because I a) can't trust BestBuy will follow though and b) why would I support a corporation that is so grossly dysfunctional. After being a loyal customer whose bought TVs, laptops, iPads, iPhones, computers, entertainment systems, smart watches, toner, printers, you name it all from BestBuy, I have decided I will begin supporting local retailers who actually will welcome my business and fix issues in a reasonable manner.

We were worried about installation in our old home where earlier appliances had already been retrofitted into nonconforming space. But the installer got down on his side and worked around the space available and got it done.

I am so happy with the service! My laptop died; the dreaded blue screen... Eric was AMAZING! Don't ever let him go! The other techs were also very knowledgeable and helpful They installed a new hard drive and were able to save all of my information! Speedy service as well!

Rick and Martin were amazing as installation technicians. Quick, smart and extremely professional. Would recommend 10/10 times

Installers were great. Left area as clean or cleaner than when they started. Also explained the workings of the dishwasher.

Dishwasher needed to be re-leveled. Techs knew what they were doing and finished in a short time.

Installation service is awesome. Arrived as scheduled. Showed me how to use it. My valves were coroded and needed replace. Small fee and he installed new one. And haul away of old one.

He was on time, having called with an ETA. He was extremely knowledgeable, did a great job and cleaned up after he was done. Before he left he showed my wife some features like the adjustable top rack for taller, top rack only, items. A professional operation start to finish,

After a 4 month struggle with Samsung and the dishwasher nightmare...we turned back to Kitchenaid which we had prior and gotta say love this dishwasher!! It is definitely Kitchenaid quality & the Black Stainless just love it! It is great that is still made in the USA as well.

I really appreciated how quick, efficient, friendly and quality of service was for installing my new dishwasher! I usually hand wash items so it was extra nice when they took the time to test my dishwasher and explain how it works to me before leaving :)