Customer Ratings & Reviews

watch out for the free install and haul away features. they use a third-party vendor who gives poor service. the installers gave all kind of excuses as to why they could not do it. They said BestBuy fails to tell the customer that BestBuy will not let them do anything other than a quick disconnect and install. They did not remove or haul away old dishwasher. I had to remove it myself. I had to contact a Plummer on my own and pay for it. to get it installed. Used the chat line but all they said was call geek squad which you cannot get on the phone.

Our installer had to brave some icy roads (not as bad as they looked, but nonetheless) and off-GPS to find us, but he did and proved himself patient, thorough, and knowledgable. Highly recommend.

Quick, knowledgeable and professional. I appreciated them reviewing the work and functionality with me

I'm happy! The installer had a 'can do' attitude & was fast & efficient. He was pleasant & made me feel at ease with his know-how.

Installer was wonderful. Professional, friendly and knowledgeable.

The installer was very professional and did a great job with the installation and clean up. The only issue I had was with the parts that came with the installation. The water line was way to short

The tech noticed a defect in the first appliance, helped me schedule a replacement item to be delivered. Eliminated the stress of what could have been a bad experience.

Best Buy guys did a good job with installation. Called to notify almost exact time they were arriving, and did a great job with installation. . , cleaned after themselves, no complaints. This came as a free service with their promotion, can’t ask for anything more for free.

Jacob did a great job in fixing the hose for the dishwasher. He knew exactly what to do and he was very friendly and profession, too.

I'm rating this for the Saturday installation. The installer came out and put dishwasher in, ran a cycle, and went over instructions. As he was leaving he said if any problems with dishwasher come up, to give him a call.

Very knowledgeable and professional installers. Good price for instal and haul away service.

Joe was not only pleasant, but efficient. When he delivered the dishwasher the 1st time, he discovered that there was a dent in the back that would effect the wash cycle. He immediately ordered a new one & personally set up a delivery time that met my schedule. He's the best!

These guys are the best! They showed up on time and even called me saying they were 15 minutes away! They were replacing a dishwasher that was leaking so I got to clean up where the dishwasher goes before they installed the new one. They put protective covering on the floor too. They were very careful.

They did a good job on delivery and installation but limited instructions.

Guys that installed knowledgeable, polite,and professional. Cleaned up after themselves.

Installer was professional and quick. Knew what he was doing!!!

Dishes come out clean and dry (for the most part). The normal cycle is 2 hours 45 mins. Seems a bit long, but the results are worth the wait. Haven't tried the power wash cycle as yet.

Our first unit was scratched by the installation technician. Best Buy came through Got us a new unit and a new installation technician which was outstanding. Their customer service response time was excellent. I will definitely be purchasing more large ticket items from Best Buy if this is how they do business.

The installer was a subcontractor that installs for BestBuy. He was knowledgeable, considerate and took extra precautions to not get our carpet dirty, not mess up or scratch cabinets, and even was tolerable to my loud kids while installing our dishwasher. Great experience and would gladly use again.

Installation was perfect. It was not a simple job (due to previous Installation) The 2 gentleman went above and beyond to get the job done. They were very polite and knowledgeable.