Customer Ratings & Reviews

I was very impressed with the whole installation process. The guys were very professional. I wouldn’t have known anyone had been here that morning if there hadn’t been this wonderful new dishwasher to show evidence of their work. Great job!

Installers were very friendly, very knowledgeable about the set up, and the workings of all the control panel. I was impressed by how quickly they were in and out and did not lose the attention to detail.

Easy insulation and operating manual included. Love the multiple settings of this dish washer.

Installers were excellent and very professional! Nice people to do business with!

The installer was fantastic. Very friendly and efficient. He took the time to show how to use all the controls and how to lower and raise the second shelf.

Dishwasher installation was great!! Installers were very courteous and mindful of our surroundings. They cleaned up after every process.They treated us like it was their own home. Great job!!

The installer was great. He called a couple of times to make sure we knew when he was going to arrive. Once he was here he was quick, professional, friendly, and helpful. A great experience!

I was very pleased with the installation of my dishwasher. The installers were very knowledgeable and didn’t have any issues with the installation. They were very efficient and got the job done in a timely manner.

Excellent service. I was kept informed of arrival time by phone. Installer was great! He explained the features and how to clean filter.

The gentlemen who installed it knew what they were doing and made sure it was level and plumb. Gave me instructions and answered questons.

We had free installation with the purchase. The installers were super friendly and very careful with installation, protecting my hardwood floors. They tested everything and offered their cell phone numbers if I had any questions. Very professional.

Service Rep was very knowledgeable an produced an excellent Installation.

The on-site installer (Depre) for the dishwasher did a very nice job! He was, prompt, courteous, and knowledgeable. I appreciate the extra effort to ensure the unit was level and adjusted properly. Nice job!

Installation Team was amazing - Love the installers. Personable, knowledgeable, communicative, and efficient. Not a fan of the Billings Best buy Sales team

We really like our Samsung four kitchen appliance bundle. Everything works very well and we are pleased overall.

These 2 fellas did an amazing job. So professional. Did not damage my hard wood floors. Had to install plug to change from hard wire. Done super clean!

Great caring genuine people! Thoughtful inspirational attitude with both pros!

I ordered a dishwasher to be delivered, installed and then the old one hauled away. The installers arrive with the dishwasher and upon inspecting my old dishwasher, they inform me that they cannot install the new one without me hiring a plumber to come and install a separate valve. That was disappointing but fair enough - I understood. I hire a plumber who comes out the next week and corrects my plumbing. However, now I am without a dishwasher because my old one was connected to the old plumbing. Fair enough, as well. I go to reschedule the installation. I have to schedule a week out. That sucks, its now 2 weeks I have had the new dishwasher just sitting here. Oh well, I am just excited to have a good dishwasher. Day of appointment comes and no one shows up. I miss half a day of work because of the ridiculous window they give you. I call Best Buy and ask what is going on. I spend 30+ minutes on hold only to get a person who's English is so broken, that it takes another 30 minutes for them to try and pull up my order, explain to me that there was a system error and then make me a new appointment for ANOTHER WEEK OUT. Day of 3rd appointment arrives. NO ONE SHOWS UP. Again, I lose another half day of work. I call Best Buy. I wait for 20 minutes on hold again. They tell me that the 3rd party service provider had cancelled the appointment due to a weather advisory (which was actually 3 days PRIOR to my appointment). No one had the courtesy to call me. This guy (with great English) tells me how sorry he is and assures me that I will get a gift card for at least 15% of my entire order due to all of the hassle. However, they cannot give me that until after the services are completed and I will have to call in AGAIN. Oh well. I schedule ANOTHER appointment. We have now had the dishwasher for almost a month. Today, the dishwasher was installed. Awesome! So, I call back in for my discount. Of course, I get someone that cannot speak English very well and she is arguing with me currently about how much she can compensate me. Offering me $19 off the entire order and the installation for free. Nowhere near what I was promised. I asked to speak with a manager and she told me I have to wait. In the mean time she keeps trying to offer me a tiny bit more. I keep having to tell her that I will wait for the manager. I have been on this call now for over 30 minutes waiting for a manager. I have wasted so much time and lost so much work. This isn't for anything complicated either. All related to Bests Buy's service and support failures. I am so angry and disappointed.

3rd party installation was quick and efficient. Also had a Geek Squad tech overseeing the job. They worked carefully so not to scratch new flooring. Also tested and cleaned the unit before leaving. Picked up all packing material and disposed of.

Having total tech was helpful with having Best Buy choose the best company ( reliant installations) to install all my appliances. They were professional fast and knowledgeable in all aspects