Customer Ratings & Reviews

Installers knew their craft, then took the time to show us how to use the dishwasher.

Professional, Efficient, Courteous! This installation was such a pleasant experience! The technician was extremely knowledgeable and we would highly recommend him!

Delivery and set up was a joke. Guys arrived, looked at my old dishwasher and said I needed a electrician and a plumber. And if your going to hire them you might as well have them install it. They left and I never herd from them again. So I paid twice to get it installed. Good dishwasher.

The installers arrived when they said they would. Installation was fast. They were friendly and courteous. I would use this service again

I am very pleased with my last dishwasher. I had some problems with the first one I purchased, it was replaced and the next one still had the same problem. The 3rd one was the charm. It is great. So far so good. Best Buy never has let me down with their service.

These gentleman knew what they were doing and took the time to explain the products They showed me how to use the dishwasher, where to place items and what they liked most about the product. I very pleased.

Geek squad technician was very polite and knowledgeable about installation of dishwasher. He ensured that the dishwasher was working correctly and also gave training on all features of the dishwasher. Great Job!!!

Guys that installed knowledgeable, polite,and professional. Cleaned up after themselves.

A review for install interesting but here goes they installed everything great and we’re very professional

The installation team consisted of two of the nicest fellows you'd ever want to meet. Personable, professional, did a great job teaching us about the dishwasher and how to use it, AND cleaned up the work area neat as a pin when they were done!

The technician that performed the dishwasher installation was extremely courteous and helpful. He kept me apprised of progress the entire time and made sure I understood how to use the dishwasher and explained the features thoroughly.

The on-site techs were great! They are known as “The Thomases”. Couldn’t have asked for better people. However, the first time they showed, they did not have the proper drain hose. They turned in an order for said hose and told us we would be notified to reschedule. Weeks went by and nothing about rescheduling. So, I called support. They said to do the schedule through the app and buy the hose myself. I did. When the techs returned for the install, they used the old hose, causing me to waste money on the new one and suffer the long wait and frustration. Hence, the low score. Best Buy’s system broke down and the efforts of the individuals involved saved the day. About this time, I received a call from Magnolia to come to my home to assist in recommending a new surround system. Needless to say, if Best Buy can’t manage the installation of the dishwasher, I’m not letting you anywhere near a $10k sound system.

The install team was fast, efficient, skilled and clean. In less than 45 minutes from pulling up they were driving off.

other than being about an hour outside the time window, the installers did good job, tested it, and instructed me in the dishwasher operation

Installation was free. Installer was friendly, knowledgeable, polite and well organized. Dishwasher was installed, packing cleaned up and old dishwasher removed in relatively short time. Super happy with installation. Highly recommend this service.

The installers were very efficient and professional! I would definitely refer them to family and friends.

The installers were professional and effeceint. I had an unexpected cost of $350 which was not in my budget as the intstallers informed me that they had to install an outlet and drain system. They stated this was because the power source was outdated and that Best Buy should have discussed this with before hand.

Great service. They installed it no problems. I would recommend

I bought the dishwasher after walking past it during the walkthrough of the department. I quickly found the reviews online and confirmed that other people also enjoy it...so far about a month no leaks for the store installation and it cleans the dishes pretty good!!

01/01/2020 - Purchased new dishwasher 01/13/2020 - New dishwasher delivered and installed. Damage to my cabinets during installation. New dishwasher not working properly after install, installers unable to make it work. Installers tell me they have notified Best Buy of the issue and someone will reach out to me to reschedule a replacement install. I wait four days, no one contacts me. 01/17/2020 - I call Best Buy to get a status on the replacement install. Customer service rep informs me this is the first she has heard of the issues and that installers never let them know. I inform rep that at this point I just want my money back, please set up a return and not an exchange. Set up return appointment for 01/21/2020 01/21/2020 - Service personnel no-show. No communication to me. No phone call. No text. No email. Just did not show up. This is after I coordinate with someone to be home, taking time out of their day for six hours, a full quarter of a day. I receive an email saying that my service is complete. I call customer service, they are confused, order shows “pending” so they are unable to make any modifications or reschedule the pickup. I tell them I am not happy. I get a phone call from a rep from my local store, he asks me to fill him in. I give him the details of what has happened so far. He asks what I want to happen, I tell him at this point I would like this “new” dishwasher picked up, my money back, and my old dishwasher reinstalled. Local rep tells me “let me see what I can do. I’ll call you back”. Local rep never calls me back. 01/22/2020 - I receive an email about my “scheduled uninstall” appointment on 01/25/2020 from 12:00pm - 6:00pm. This date/time never communicated to me in person, never agreed upon, simply schedule for me on my behalf. I call the local store to speak with the same rep I spoke with previously, he is unavailable so I speak with another rep. I inform the rep what is happening and that I was never consulted on this new 01/25/2020 window and that I will not be home for part of the window. Rep contacts service/delivery personnel and gets me an acceptable appointment window of 2:00PM - 5:00PM on 01/25/2020. 01/25/2020 - I ensure I am home during the narrower 2-5PM window. Uninstaller does not show during the agreed upon window. Service person arrives at 5:50PM, nearly an hour outside the agreed upon window, and with only 10 minutes to spare from the original 12:00PM - 6:00PM window. Uninstaller removes dishwasher and takes it with him. I sign paperwork for the refund. 02/04/2020 - Still have not received a refund 7 business days later (10 calendar days).