Customer Ratings & Reviews

Installer was on-time, took his time and did a great and clean fit into the existing area where the older dishwasher was. Perfection with little else to say. Glad Best Buy did it and not myself.

The installer arrive on time and started the process with no issues. However as read in the instruction manual a 5 minute run process is supposed to occur. The installer just started the machine and left. We later found out the machine had a flaw that should have been discovered by the installer but wasn't. If was for us having a small understanding then we would still be waiting for the dishwasher to operate instead having a new one installed.

not sure who the fault falls on here but it was an aggravating process in between the purchase and the subsequent install. Appoinments missed and misinformation on scheduling. Install was scheduling prior to delivery etc

On time..good explanation, clean, respectful of property, answered all questions

The two gentlemen that handled the installation were great. They called when they were on the way and were in and out in no time. The were very knowledgeable and able to handle a few challenges with the installation very quickly.

On time and very capable! Very personable and knew exactly what to do!

Called before he arrived, was knowledgeable, and took the time to explain how the dishwasher worked before he left. Made sure I had the instruction manual. The best part is that the dishwasher worked and there were no leaks!

The installer was awesome! He went above and beyond! Very nice!

Delivery/ Installer was late, but I didn't want to have to deal with installing myself. Unit works fine

These guys were great. Obviously new what they were doing and were very careful on removal and install to protect the appliances. The guys wore their masks and cleaned up the mess.

Great installers. Very professional, knowledgeable, friendly and thoroughly cleaned up when install complete.

The installer was fast (which I really appreciated) friendly and helpful.

Had a great experience with the install of our new dishwasher. Total Tech Support was nice in saving us extra money with this install as well. The company that come out was excellent to work with for scheduling as well.

Our BB installer was great, he took the time to make sure none of our furnishings or floor was damaged during install and removal of our old washer. He was very professional and a pleasure to have doing the install.

Great crew that went above and beyond to resolve an install issue. It was very much appreciated!

The installer and the install went very well. The young man knew what he was doing; I could see him carefully measuring and checking everything twice. He was on time and polite.

We received a phone call from the third party delivery & installation service letting us know that their truck had broken down and they would not be able to deliver an installer dishwasher that day. It's not ideal but stuff happens. the problem came up when somebody at the delivery installation company marked our dishwasher as having been delivered and not installed, instead of saying it was never delivered. This led to half a dozen appointments for installation where they showed up without the dishwasher. after each failed appointment I contacted Best Buy or they contacted Best Buy through the dod program that they use for contractors to explain the situation and get it rectified in their system so the next people who came out to install our dishwasher would bring one with them... It kept not happening. finally I received a phone call from an installation company 24 hours before our installation was supposed to occur regarding kovid information and making sure nobody in the house was sick, etc. I explained that we did not have the dishwasher and they would need to contact us by DOD to make sure that they brought one with them. I was told I would receive a phone call back but never did. The Dave installation arrived and approximately 30 minutes before our 8 our window I received a phone call from Best Buy letting us know that they would need to reschedule delivery again. At this point my wife and I had missed several days of work each and I was tired of it so I told them to cancel the entire order. I immediately got an update through the Best Buy system saying an appointment had been scheduled for them to pick up the dishwasher I still had not received. I had a short work meeting starting so I decided to deal with my meeting, then I recall my mother after the meeting to let her know that the delivery had been canceled since she was waiting at my house, and finally I would talk to Best Buy, again. When I got out of the meeting I contacted my mother who informed me that in the 45 minutes between my canceling the dishwasher and getting out of my meeting the company that I contacted us the previous day had delivered and installed the dishwasher that I had just canceled. It took several more conversations with Best Buy to get everything set so they had payment and I had the dishwasher without any more appointments. As of right now my account shows that I have (1) an order for dishwasher that I have, (2) an order canceled for dishwasher, and (3) a returned dishwasher. It has been less than 48 hours since my last conversation with Best Buy and at this point I don't know if the situation is fixed, if I will be getting a refund for a dishwasher that I have, or if they're going to attempt to set up another appointment. Despite my fiasco I honestly think that if the one issue where the truck broke down and somebody misreported it as delivered had not occurred this entire situation would have gone very smoothly, because it has every other time.

Purchased a new Kitchenaid dishwasher to replace our old one which was a terrible quality. Very pleased with installation, done professionally. And LOVE the dishwasher.

I had 2 individuals come out to install my dishwasher. They were absolutely amazing from the beginning to the end. My dishwasher came damaged and they made sure to document everything and help me with my return and exchange.

Sterling VA installation team was excellent. They wore masks & booties without prompting. They were quick and efficient. A credit to the company.