Customer Ratings & Reviews

Our installer, Tito, was on time, safety conscious, and very good at his job. Took very little time to install, and made sure all was good before leaving. Very pleased.

The two men who came out to deliver and install the dishwasher and refridge were very professional. They knew exactly what they were doing, did not waste any time and got right to the install.

A Geek Squad service member conducted our installation vs a third party company. The installer arrived on time, acted professionally, did not rush the job, cleaned the work area. No problems after he departed.

Installation was quick and professional. The installers arrived on time.

Only problem is my dishwasher was narrower than hole in my kitchen where my old dishwasher was. Doesn't look that bad!

Installed on time as promised. Removed old broken unit.

I am a Landlord and I Purchased this dishwasher for my rental property with installation!

Valentino & Bobby answered all my questions and were very informative regarding the use and maintenance of my appliances!

the guy came on time and did an excellent job, over and above really, we had a REALLY old dishwasher to take out. I've read a lot of bad reviews on the installs but I didn't have that experience at all. GREAT JOB!

Gabriel was excellent! Was extremely helpful with switch from dishwasher drawer to full sized unit

Excellent. Professional, Kind mannered installer and helper.

Quality work . The techs that set it up had to fight to get the old unit out and were very professional.

Great installers ............ .......... .....

Professional and punctual. Installed the dishwasher and explained it’s use. Then they took away my old one. Very nice representatives of Best Buy. Thank you.

Some problems getting old one out as it was bolted to the floor. Other than that, everything seemed to go well.

The guys did a great installation. Cleaned up after the site, polite and an overall great job!

2 separate attempts by Best Buy installers and they still did not install the dishwasher (specifically the wiring) correctly. They blamed it on the dishwasher...said the new dishwasher was blowing my electrical breaker because it requires so much more power than my prior one. So I had my electrician come out to fix the problem that both BB installers said was my problem not theirs. My electrician said they disconnected the prior hardwired dishwasher which had a dedicated line, but didn't hardwire the new dishwasher and instead just plugged it into the wall outlet, which is a non-dedicated line so, yes, its going to always blow that circuit, but if they had hardwired into the dedicated line it wouldn't have. I contacted BB, they said they can't send electricians to install, they don't do that. Hm, so they could disconnect the wiring of the old dishwasher but they couldn't connect the wiring of the new one? Ok. I get that from a business perspective that BB choses no to hire electricians, but if the fine print had said they can't hardwire and it may need to be done, I wouldn't have purchased BB's "professional" Installation...I can put a plug into an outlet. ***Also, "customer service" wants to get you off the phone asap so they keep trying to end the call by tell you to go the store and they can resolve it. Don't believe them. The store says - no, you bought from BB online so none of the stores can help with this matter. I should also note that when I called the install company who also did the install, they also tried to tell me that it was not their problem. Note that this is a separate issue from the premium delivery for which I have no complaints (though they were also the ones that did the original installation). So on Thursday, I called BB to escalate and get this resolved. And again, they kept trying to get me off the phone and to go to the store. When I asked for a manager, I told them I would wait until one is available. Not surprisingly, ALL the managers were in a meeting. I clarified that there was no management on the floor that could assist me, she put me on hold again and came back to say that yes there was one manager on the floor but that no, he was tied up on a call and had another call waiting, but I was assured that a manager would call me back by the end of Friday because "they have to clear [the trouble tickets] in 24-36 hrs and they don't work weekends so they will definitely call me back by end of day Friday. So, Friday came and went. Now it is late Saturday, I am still waiting on that promised, re-promised, and re-assured call back from a manager.

perfect craftsmanship on install and done in a timely matter

So far I am not sure what to think. We tried to buy one of the best we could afford. The Dishwasher leaked, so we were told it would get looked at by the installer. He said it should be replaced with new. Well that didn't happen. We were told a tech will be sent out to fix it. One was sent. He said it wasn't level. Said he fixed. It wasn't. Then he said seal needed replaced cause it was leaking on the left side. He did. It didn't work. Now it leaks on the right. And everytime in between calls even though I call the same day he is here to fix it we wait about a week in between calls. Thats where we are at, at this time.

Polite, approachable, informative, skilled, and efficient. What more could you ask for? Oh, and—no problems since.