Customer Ratings & Reviews

Installation Services were perfect. Good communication, on time, quick install, courteous, cleaned up, and reviewed the operation and care of the dishwasher .

Installed on time as promised. Removed old broken unit.

They were 45 minutes late however they called to let us know they were running behind :)

Excellent. Professional, Kind mannered installer and helper.

The first time Best Buy tech came, he said he was by himself and won't be able to get the appliance one flight up. This was a 2-person job. The delivery address had clearly stated that this was 2nd floor and would be one flight up. I was asked to reschedule. The second time around, the installation was scheduled between 11 am - 2 pm. No one showed up till 2:30 pm and no one called saying there was a delay. I called Best Buy at 2:30 pm. The rep did not seem to care, he said the delivery/install is taken care by a third party and not Best Buy and they can't do anything about it. He contacted the install company and said it will happen between 3-5 pm instead. I told him that's up to a 3 hour delay and he just didn't seem to care. I asked him to be connected to supervisor and he said the supervisor will not do anything more than he was doing. I then asked him to give me the direct number of the person who is supposed to do the install. Upon disconnecting, I tried calling the number he gave me and it turned out to be an incorrect number. Frustrated, but I didn't have the patience to call back again and talk to another rep, so I decided to wait till the delivery person showed up. I waited till 5:30 pm, when I called again and after about another 45 minutes of conversation with a different person, they said the delivery/install needs to be rescheduled and they can't do anything. This time I did manage to escalate to a supervisor, but they were right, she didn't do much to help the cause either. Best Buy has outsources their delivery/install service to a very incompetent vendor. This is not the first time this has happened to me on their installation service. My entire reason to be a Total Tech member was to get free installation. Cancelling the order and also my total tech membership.

Best Buy offered this and thankfully I bought it. The installer was professional and respected our home. Would buy again.

Very nice and efficient install team. Took care to call ahead. Very professional

Great installers ............ .......... .....

Our deliver and installation was great! They arrived on time and got the job done well!

Installer was prompt and seemed very efficient. I appreciated Eric's service and explanations.

perfect craftsmanship on install and done in a timely matter

They are out in time they did an excellent job They were nice

Quick, courteous and easy to work with. Would use again

Great customer service, friendly, polite, knowledgeable!

These guys knew what they were doing. Corrected some issues from the previous non-BBY installation and had us up and running in no time. Definitely would recommend.

The installers were great. They removed the old dishwasher and installed the new one. They were very cordial and thorough. Explained what they were doing and very helpful.

Excellent service, professional, friendly and efficient.

Good service and knowledgeable. Personable and friendly

The guys did a great job. They were efficient and neat.

My installation was attempted 3 times before it was successful but the last team that arrived was superb!!