Customer Ratings & Reviews

The technician communicated very well and didn’t leave until he knew the dishwasher worked. He even gave me a run down of the features

On Thanksgiving sales, I have ordered complete Samsung Kitchen Appliances Suite for $4000 and scheduled for delivery on Dec 30. And it tool six installation visit to fulfill the installation last week. It was lot of frustration, dissatisfaction, stress and monetary loss. During the first visit, the refrigerator was installed. They haul away the old Dishwasher and Range. And when installing the new dishwasher, the realized it was broken. The damaged the old dishwasher while hauling away hence we are without dishwasher. The put the damaged range and mentioned in a week time a new one would be installed. During this process, the installed the gas line in a way it had minor leak which we were concerned and not using it. And while trying to reinstall the dishwasher, the twisted the disposal and made it to leak under the sink. We were living with it hoping it would be rectified in a week time. On the second visit after a week, range was replaced, but the dishwasher they brought was damaged again and they had to take it back. So, we are again without dishwasher doing dishes with hands. On the third visit, the installation team came in and mentioned, whoever did first time they should not have did it that way. And new outlet and heat water valve needs to be installed and spot $300 is required. I had to reschedule to take care of that. On the fourth visit, the installed the dishwasher with new outlet and replaced the heat water valve. During this process, they broke the cold water line and made it to leak under the sink. We had to drain every time we use the sink. On top of that, the dishwasher is not working and staging water under with error code ‘OC’. The installation team noticed this and asked us to run full cycle again. We had to manually remove the water from dishwasher using towel and restart. Again it staged water with error code ‘OC’. We are not able to use the dishwasher and in addition the sink is leaking which we have to drain using towel everytime. On the fifth visit, it was assigned to the same team that came on fourth. They did not come inside house, just called and mentioned the dishwasher needs to be replaced. This is the most frustrating part of it because, they are the one installed and noticed this before they leave and this time mentioning about replacement as they knew it already. They could have done this in their previous visit. On the sixth visit, the fixed the dishwasher and make it work Jan 29th. When I was requesting compensation, I was told they can process for the amount of $175. Which I see is undervalued and unfair for what I underwent because of below reasons: 1. It took 6 visits to complete the installation. I had to take time off each time around 2 hours to accommodate the installation. 2. Had to manage the dish cleaning with hands for a month period. 3. Had to drain the water under the sink due to improper installation. 4. Had to pay plumber to fix the sink leakage caused during installation of dishwasher. 5. Had to not use the stove due minor leakage of gas for a week. 6. Had to go through lot of frustration, dissatisfaction, stress and monetary loss during this whole process. Based on this I am looking for a compensation amount of $750. Please put yourself under the above situation for day by day for a month to see how one would feel going through this as a family. Hoping for better understanding and fair remuneration

Delivery and installation was perfect no hiccups. Was able to use it as soon as it was installed.

The installation crew is very professional and they made sure everything was correctly installed.

Truth be told. I could have done this myself. But... the time and the low cost of install had me have them do it. Guys are very nice and professional. They were in an out and came at the expected time.

Installation was done well and on time. I would recommend them again.

The install guys were fast and polite… was pleasantly suprised

Had to pay for service to set up our new dishwasher. Took two attempts but finally got it right.

The installers were prompt, very professional and did an excellent job. Very happy with this service.

Every total tech contractor that has come to my house has been professional and efficient. Recommend this plan

Excellent workmanship regarding the installation. Was very neat and cleaned up after the installation. Had a very knowledgeable product operations.i

I had this done as part of my dishwasher install and the technician was super nice, very skilled, and professional. I couldn’t have been any happier with the work he did!

The gentlemen were great on the installation. However, the did not install the drain hose correctly which caused water to stand in the washer and cause a horrible smell.

The installers were on time, efficient and informative. Within an hour they had the old dishwasher removed and the new one operational.

Our Installer Fernando did a fantastic job. Took less then an hour to remove and install new dishwasher. And what was even better, we did it during the promo for free install of Kitchenaid items.

Leonard the person they sent to install my dishwasher was very knowledgeable polite and he did a great job I wish all the people that came to your house had his skills and his politeness

Installers were very professional. Took great care in taking out old washer and installing the new one.

Very nice people.The guys who came in to install but very helpful very friendly I would recommend them anytime they were in and out of the place within 45 minutes kept everything nice and clean and tidy

The installation technician is very knowledgeable, neat, keep to time. Friendly, respective and takes time to explain how to operate the product and care for the product

The installer was very kind and professional. I am very satisfied with the manner it was installed and I love my new Bosch dishwasher.