Customer Ratings & Reviews

Bit of an issue when first attempt to install. Waited a couple more weeks for second attempt. Went perfectly.

Excellent service as expected. Installers quickly removed the old dishwasher, installed the new one and went over the operation. We worth the fee.

Richard was the best! 10/10 stars. Very professional and knowledgable!!

The service was great customer service was very nice to me

The installer was quick, very polite and knowledgeable.

Friendly capable and efficient. Tech arrived on time, called 30 minutes ahead. Cleaned up after install.

The install team was excellent! Very efficient and professional!

Great sercibe and professional workers. Happy customer

Installer were very unprofessional. After they arrived they started the installation and asked me to turn off the water supply. I went downstairs, turned off the water supply and when I got back upstairs they told me the the valve has been leaking and as per the Best Buy policy they cannot do the installation. As a precaution I always keep a pan under all the sinks (even in the bathrooms) but there was not a single drop in the pan and it was dry until he started the installation and I asked him about that. Since I was without a dishwasher for almost a month now I wanted it up and running, so I asked him if he can fix it. He said he can fix it but it will cost me $150 because they have to replace the valve. I decided not to get it fixed from these guys. They put the dishwasher in the foyer and left. Soon after they left I called my own plumber who came the next day. When he went to check under the sink the pan had overflowed and the water was all over the cabinet and behind the cabinet. He checked the leak and said that there was nothing wrong with the valves and all he did was tightened it to stop the leak. That made it clear that these guys loosened the valve on purpose so that they could charge me another $150 to fix what they broke. When I went online to get Best Buy customer support number I saw that installation along with hawl away both are marked as completed which was not the case. I called Best Buy to report the incident and the damage. I was told they hire 3rd party companies to do the instasllation, so I need to contact them directly. The only reason I had included installation and haul away in the order with Best Buy was because I don't want to deal with multiple companies. Best Buy has 3rd party companies doing everything. Even the property damage claim is handled by another 3rd party(Sedgwick) who rejected my claim based on the pictures from the installer. When I asked to see those pictures they refused and once again I was told to talk directly to the installers if I wanted to see those pictures. This was the first time I had purchased an appliance from Best Buy and will be the last.

The installer did a great job! No complaints. Showed up on time and did what he had to: install my new dishwasher.

I had 2 random water shut off valves. They took their time to see what they did, and made sure the dishwasher was installed correctly and accurate. They did a great job.

The installers were very good at their job. They did a good job installing and hauling away the old dishwasher.

Good but never installed the air passage for the dish washer.

The installers did a great job. They left no mess and made sure I understood how to use the dishwasher before they left.

Fantastic communication from delivery team! Very knowledgeable and prompt, installed dishwasher fairly quickly. Very happy with this service.

Professional work by dedicated technicians. Recommend without reservations!

Good product. Would recommend to anyone who needs it.

Honestly, the guy was only going to install if the installation was easy. As soon as it appeared more complicated, he pushed me to my plumber. In fact, after removing a lower pipe that the installer said prevented the dishwasher from fitting properly, he still did not get it in all the way and the dishwasher prevented a closet door from opening. I took it upon myself to reinstall everything and after simply taking some of the slack out of the hose, I was able to move the dishwasher in place and make the fit work better. Why did I have to do that? BestBuy reps are top notch. Once you move to a 3rd party, you lose that service level.

The geek squad was great. My favorite part was the covers they wore on thier shoes. I didn't have to do anything. The geek squad handled everything.

The installers were professional, knowledgeable and quickly accomplished their task. Would absolutely recommend