Customer Ratings & Reviews

Installers were on time, neat, careful, knowledgeable, polite, quick, and gave me a nice introduction to operating the machine to get me started. And it was free with purchase!

The installation process was easy. The installers were professional and courtesy.

Guy who came to the house to install was on time professional and completed the install quickly.

Installers arrived on time. Called shortly before coming. Were professional, courteous and quick. Took away my old appliance and cleaned up after their work. Very happy with the install team.

Excellent install. Total tech team. Always sends and expert or two!!!

The tech was very polite, knowledgeable, friendly, and neat. No after project mess at all! Very worth while to have Best Buy install an appliance like this.

everything went well with the installation of my new dishwasher. the crew who came to my house was excellent. they were fast and clean and efficient and let me know exactly what needed to be done.

Was prompt w calling to tell me they were on the way. Did an excellent job installing, was very careful and cautious w my cabinets and wood floor. Worked efficiently and did a great job.

Easy to use with a variety of special functions. Like the controls at the bottom as opposed to the side .

The install team was on time and very thorough. The bonus was the haul away.

My new dishwasher was installed by someone who really knew his stuff... two thumbs up!

They change the electric switch but they place it next to the water pipe which is against the rules

Our dishwasher purchase included free installation. Chris (installer) called and asked if he could come earlier that our scheduled appointment. Great! Very professional job.

The guys who did the install were terrific... knowledgeable, polite, efficient. Answered all my questions. I think they left the area cleaner than it was when they got here!

Tech had mask and gloves. Came prepared with all the proper tools. Very good use of installation time. Tech was a contractor to Best Buy.

Our installer did an excellent job installing our new dishwasher. He had to improvise to get it to fit and he couldn't have done a better job. He was pleasant, professional and knowledgeable.

Great installation, it just took three times they had to reschedule the installation day.

Having been shopping at BB for over 15 years and being a Best Buy's Total Tech program. I recently made a purchase of a set of appliances for my home, which included installation services as part of the order. However, to my surprise, 18 days following the purchase, I noticed an unexpected charge of $1381.31 on my credit card statement. Despite my attempts to seek clarification from Best Buy's customer service, no one was able to provide a clear explanation for the charge. In order to resolve the issue, I was compelled to initiate a dispute with my BB credit card. Through this process, it became apparent that the charge encompassed installation fees for the refrigerator, dishwasher, range, and microwave that I had purchased. Adding to the peculiarity of the situation, I had returned one of the microwaves, yet I was still billed for its installation. Regrettably, despite the extensive two-month duration of the dispute process to decipher the breakdown of charges, Best Buy has declined to reimburse the funds. This decision is particularly disheartening given that the dispute resolution itself took two months to determine the source of the billing discrepancies. This experience has left me feeling frustrated and puzzled by the lack of coherence in Best Buy's handling of the situation. Throughout this ordeal, I have engaged with various representatives at Best Buy, investing over 20 hours in conversations. Unfortunately, despite my efforts, I have been met with an inability to provide a resolution.

Everything was great except I had the wrong valve size but they had one handy for a price.

Completed quickly, correctly, and helpful tips were included.