Customer Ratings & Reviews

Installer had good experience and knew what he was doing. Although this is obviously subcontracted out by Best Buy, they seem to choose reputable installers they stand behind.

No hassle. They came in and install right away. No scratch or dent on product.

Best Buy installer was great! Did a quick and efficient job installing.

So far we are satisfied with the product and the service was above par

The installer was on time due to the terrible weather conditions. Quick installation! He took the time to explained the functions/features on the dishwasher.

Good installers professional and capable. They knew what they were doing, protected my wood floor and cleaned up when they were done.

Best Buy install & delivery team is reliable & efficient, Did the job & left no mess!

The installation technicians called shortly before arrival, removed the old unit, and installed the new dishwasher. There were no problems.

My installers were prompt and courteous! They took time to go over the features of my new dishwasher and answered my questions. Very happy with my choice to go with Best Buy.

The installers that installed the dishwasher were great and knew what they were doing. They even fixed some things that were done wrong from that last install (not done by BestBuy)

The Geek Squad tech was very friendly & professional. He not only did an expert installation, but also explained the features. I was very impressed with the service!

Very courteous, clean and professional. Arrived on time.

the installers were excellent. They were helpful , informed and eager to please. I would recommend these people to anyone.

I'm really disappointed with Best Buy's installation and support team. We purchased our new GE Profile dishwasher in late June and had it installed. During the installation, one of the installers bracketed the left side of the dishwasher incorrectly, then he cut the bracket to try and reverse his mistake which only made it worse. He also bent the frame in the process of driving the screw into it. The door is now difficult to close and impacts our counter somewhat. He then told us it was up to us to call customer service to get the problem resolved. We called (because yeah, that's now our job to handle) and they said they would send a new unit out the following week. The next week came and the delivery guy left a message that he was on the way (to the wrong address). He never showed up despite our efforts to call and get him to come to the right house. We then called support again and they proceeded to tell us that the dishwasher was now out of stock and would not be available again until mid-September but they would send another tech to try and improve on the current installation while we wait for the new dishwasher. Guess what...that tech never showed up either. Keep in mind that they need someone at home for an 8-hour window to wait for the service tech to arrive. I called again and got sent to the wrong department and had to call again and reached a guy that said he would have the escalation department call me back. I haven't heard back from them yet. I've bought a lot of products from Best Buy to the point of having an elite member status. Usually, service is pretty decent although there have been some bumps in the road and I've never felt inclined to give a negative review until now. It's wrong to inconvenience a client this much because of a mistake made by the installation and support team and not prioritize a resolution. I feel like I'm having to do most of the work to get this handled and then having to wait forever for someone to show up to make things right.

Our dishwasher was installed quickly and w no issues! The guy who installed it was courteous and professional! He walked is through the dishwasher features and everything works great!

Very professional installers. Were considerate of time and work area. Cleaned up and hauled away boxes and old dishwasher.

The installer left the dishwasher damaged and the door unable to fully open and rushed my wife through the acceptance so the problem wasn't noticed until he was gone. Best Buy was good about replacing it but I had to wait 2 weeks and they sent the same guy out! I took time off work and watched over him the second time to make sure it wasn't damaged but he still did a poor job (it wasn't even aligned in straight) but I fixed that after he left just to get him out of my house.

The delivery men were very friendly, professional, and helpful in the process of setting up our new dishwasher.

On time, courteous knew what they were doing. They were well briefed on work to be done.

Fast, professional delivery and set up. Delivery on time. Too soon to review LG quality as it was delivered yesterday.