Customer Ratings & Reviews

The window of arrival I was given was was just before lunch to early afternoon. The technicians called around 8:30 and said they were in the area and could come early. They delivered the dishwasher 2 hours early and had it installed fast, freeing my day up much earlier than expected. They demonstrated the new product and gave helpful information about it. They even made me aware of a minor drip under the sink faucet I didn't know was there. These guys were outstanding and if I buy another appliance, I hope they deliver it.

So far I’ve really enjoyed my new LG dishwasher, cleans very well, surprisingly quiet. This is not my first LG product and definitely won’t be my last.

these guys were amazing. Fast, efficient and professional

Installers did a very nice job setting up our new dishwasher

Our dishwasher has worked fine since the install. I wanted the model with the stainless handle to match fridge. The first one didn’t have a handle so they exchanged it within a few days. Have dad good service from Best Buy and their install crews.

Guys were great! On time, professional and quick. They explained some things needed to keep the unit clean in a slightly different way than others. Well designed.

Very good technician! Everything went well and machine working fine so far.

The techs did a fine job. They carefully removed the woodwork to remove the old dishwasher, removed it, hooked up and installed the new one, and carefully replaced the woodwork. The demo'ed the features of the new unit, showed me how to operate it, carried out the old unit and did a first-class job cleaning up after their work. Very professional, careful, and friendly.

Originally the appointment slot was anywhere from 12 pm to 8 pm. Then revised to 5 pm to 7 pm. The technician showed up at 8:30 pm although he gave us a call at 7:45 pm saying he is running behind schedule. He asked me that he wants to use the garage to prep the new appliance because there is not much of light outside. So I removed my new car from the garage and obliged him. He and his assistant did NOT carry any floor protection for the kitchen floor to prevent any scratches. He asked me for some towels so that he can wipe out the water coming from the drain and the hot water pipe from the old unit while disassembling. So I gave him 4 towels for his use. Installation went well although so late in the night. I suggest in future Best Buy should not give any appointment for any customer after sunset. Next morning I found there were lots of scratches on the wooden floor in the kitchen.

I loved the updates from the moment I scheduled my appointment to the day of the service. The day of the service I got a call that the installers could arrive a little early which was perfect! The two installers were very respectful and professional. They answered all of my questions, made sure everything was done and leveled to the specs and my liking. Great crew! I will use Best Buy installers without hesitation!

Excellent cleaning. Very quiet. Installers did a very good job.

The contractor who installed the dishwasher was very courteous and polite. We were lucky to have this contractor being assigned to us.Their professionalism in handling the difficult situation made the process very smooth. He handled well when the black occurred on that day.

Quite and easy to use dishwasher. Cleans everything well. Looks great. The installer did a nice job.

The repair technician was great -- he ran very late bc of very complicated installs he had before, and he said that the complexities were not communicated until he arrived to install, so this is an area to improve communication with your installers. He was smart, helpful, courteous, but he must have been exhausted.

The install went very well. The gentleman that did the work did all of the heavy lifting and was careful with our piping, etc. There was some confusion regarding whether it would be delivered/installed on time but it worked out fine.

The dishwasher is installed and working fine. Kyle kept me informed through several delays and made sure i was happy before he left. Also answered questions about the other appliances in my LG package. He communicated in a timely manner each time the install was delayed (not his fault). Even caught a damaged dishwasher as it was being loaded for delivery. So glad he caught that.

The initial dishwasher installed was faulty and did not make it through the complete cycle. Best Buy sent the Field Manager out and he personally took care of ordering and installing the replacement. They followed up and made sure we were happy with the Geek Squad and their service. Unit works great and seems to be worth the money.

The techs did a great job. The old dishwasher was wedged in there pretty good. They took their time and made sure that everything was done correctly. They worked well together to solve problems. I was really happy with the way they did their job.

The installation of my Kitchen Aide dish washer was eventful. Upon first glance the men stated that the plumbing needed to be changed. They showed me why and stated I could get my plumber or a friend to do the job. I must have showed concern. Here I am expecting a new washer. The lead man stated they could do the job and I jumped on it. Within one hour my washer was fully installed and running.

The Best Buy installation crew was innovative and efficient. They could not have been better.