Customer Ratings & Reviews

Thank you for everything I am so happy with all aspects of service and purchase Thx again Joey and Holly sales person

The delivery men were professional, friendly, and cleaned up after themselves Went above and beyond what they needed to do.

Very professional courteous and knowledgeable staff

My new dishwasher from Best Buy works really well, it doesn't have lots of dials or settings which I like! And it cleans beautifully!

Right on time, friendly, competent. Did bring and install new dishwasher quickly and removed and disposed of the old unit.

Installer was on time. Ran into a little problem removing the old dishwasher, solved it and completed installation.

The manager gave us much difficulty until I threaten to bring everything back. We had 3 dishwashers before it worked properly

Protect is everything! TotalTech is the only way to go

Best Buy told me not to use a cinch kit to hook up my ice-maker. They told me they weren’t approved or recommended by them, or plumbers, because they didn’t last. They even went as far as saying that’s why they didn’t sell the kits. I was all set to tap into the water line, but thought better of it because the “experts” told me different. Instead they confirmed if I paid for installation I would have a water line with faucet valve installed behind my fridge. Due to this info I took my kit back and had them install. When the installers finished I quickly noticed they did exactly what I was going to do. I also had issues with my install of my dishwasher and was told not to put two drain tubes together because the stock one wasn’t long enough. After weeks of looking and buying items that wouldn’t work, I couldn’t find one single tube that would. I had the installers come to review this after being told they couldn’t guarantee they could do anything for me. I only was able to get help at all by elevating to a manager too. And again... The installers came, connected it with no issue using two drain pipes and proceeded to confirm both fixes they had for me were standard and that’s how they always do it. I was without working appliances for weeks because of Best Buy gave me inaccurate information and I paid close to $300 for jobs I would have done myself and had already done most of. On top of that I stopped into Best Buy on Alpine, left a message for Adam the appliance manager I had worked with, and after a week I still haven’t heard back. I’m purely frustrated and extremely unhappy with this service.

Job was done very quickly and professionally. No mess in the kitchen. Everything was cleaned up and the installer was very polite/

The installers were very nice and professional. Knowledgeable and got the job done quickly.

I would highly recommend having the dishwasher installed by the Best Buy company! They were professional and neat and clean.

Installation was quick and well done. Installers were very courteous and professional

They were on time and did a great job. Very friendly and professional.

The installation was performed on-time, without issues, and the team was professional, knowledgeable and courteous.

The technician was great. Showed up on time and installed in remodeled kitchen with no problems.

installation took only minutes once it was unpacked no water leaks from the machine or the two water lines. great job.

They did a great job and were very professional.I would recommend them.

BUYER BEWARE: Do not buy the products from Best Buy if you are relying on them to honor their Price Match Guarantee in case the price of the item goes down within few days of purchase. Especially before major events like labor day etc. They advertise this "Price Match Guarantee" in a generic way but do not call out any where clearly that it is limited to only 15 days. If that is the case they should be bold and honest enough to write "15-day Price Match Guarantee" on their site clearly for customers. I spent hours with their instore and online support on getting clarification on this policy that even they could not clearly articulate was limited to 15 day period. This dishwasher installed here got reduced by nearly $150 in just a few days of purchase and best buy refused to price match it. Furthermore, I eagerly gave a good review about best buy experience and after above issue wanted to edit my review so other customers are aware of this misleading price match guarantee but they would not let me revise my rating or review on their site. I had to post this updated review on dishwasher installation area instead. I had even foolishly purchased their total support package assuming that would give me some additional member benefits but even that has no effect in assuring any good quality service or resolving above issues. Costco, BJs, Sam's club memberships are cheaper and provide far better price match and member ship benefits. This was my first appliance purchase from Best Buy and I have never had these kind of issues with other big box stores and I will continue to stick with them and avoid Best Buy for future. Best of Luck!

The installer was so nice and patient. He answered all questions I had without hesitation.