Customer Ratings & Reviews

quick and easy installation performed by an experienced installer

The installer was on time and very professional and friendly.

The installion was done quickly and they cleaned up and hauled away box etc. they even called on their way. Great service

Carla and George get the job done. They are a great team!

Service for setup was on time, friendly and efficient.

Long lead time to schedule the installtion. Takes to long

Great service! Climbed stairs and still provided good Custer service

The technician split the wood panels of my cabinet on both sides of the dishwasher when he anchored it, because he didn't bother to make pilot holes as required in the installation manual. Even though I was required to purchase a new set of water line and power cord for the new dishwasher, the technician simply reused my old ones out of laziness. Finally, instead of fixing an access panel to the dishwasher with screws, he just leaned the panel on the dishwasher, pretending it was properly installed. The claim process with Best Buy leaves a lot to be desired as well. I needed to deal with 3 different companies for the repair. Who has time to call them all day long just to get somebody to come over to "take a look" at the damage?

One reason we choose Best Buy was for what seemed at the time to be a seamless way to get a new dishwasher. As it turned out, it took 21 days to get a "working device", from the warehouse, installed in our home(at 10 pm). Initially the item was scheduled for delivery/installation 9 days from purchase and was installed on schedule. The Best Buy contractor seemed to be knowledgeable and efficient but didn't run the machine long enough to see that it wasn't getting adequate water flow. They arrived later than planned and had more jobs to complete. As it turned out the input water hose had been crimped on installation and also the side of the adjoining cabinet had been pulled out at the joint. When we tried using the dishwasher and found that it wasn't getting adequate water, we call Best Buy. After several hours of trying to get through to a person, I was connected to someone who was very helpful. She addressed my problem by scheduling someone to come out and check out the machine and bring a new one- only it required an 11 day wait. The second checkout/installation was scheduled for the 7-11 am time frame and we received several reminders to prepare for it. The day of delivery at about 9 am we received a call to say that our delivery was now scheduled for later that day, i.e. the 4-7pm time frame. The delivery team arrived at about 9:30 pm and found the problem and installed the new dishwasher and fixed the cabinet problem. This team left a contact should there be any problem. The dishwasher seems to be working okay. Issues: Delivery teams seem to have too many projects in a day which results in haste and inability to meet schedules; communication problems; delivery/work at 10:00 pm is unacceptable

Took the headache from us having to remove the old dishwasher and installing the new one, get a warranty for installation also.

Worker did an excellent job: Everything done well. No issues

The service technician came in very professional cleaned-up the I am self install the machine within a 1/2 hour great job

very happy. Installer was courteous and consicentious

So fast and quick. Did multiple installations in one day.

The guys that did the install were quick, cleaned up after them selves, were happy to answer any questions. Well done.

Techs were great in their job's and in their safety and our safety

Guys were friendly, knowledgeable and quick. They were in and out.

This was exactly what I needed for for my new dishwasher

The installer was very personable and knowledgeable. Did I great job.

Hassle free. Installer was in and out in less than 40 minutes