Customer Ratings & Reviews

The service was made in no time, very clean and professional installation was made.

Installation was quick and the guys were professional.

I had an issue where the install wasn't conducted at delivery and I had to call in to scheduly the install. I was told that I couldn't schedule online, and would receive a call from the local dispatch/vendor to schedule. No one reached out, but somehow it got scheduled for today with no discussion with my. My tenants are very upset that an installer showed up without notice. Furthermore, the Best Buy Total concierge is not able to put me in contact with anyone local to get the issue discussed or addressed, and told me the best they could do is offer me $35 as a concession. I've spent more than $35 in labor hours just speaking with the tenants to calm them down and sitting on the phone with best buy customer service. I would like to have someone explain to me why i was not contacted, why an install was scheduled without my involvement, and how this is going to be made right. I would hope the extensive purchasing I have done through BB would get me better concierge than an offhanded $35 concession

Friendly, informative. Very happy with the work especially the installer

Very professional and courteous. Also took the time to show me all the features

Installer did the job fast and was very professional in his manner. Kitchen was left clean and no parts were left behind.

He was very knowledgeable and obviously knew what he was doing. Quick and clean. Very informative and polite.

BestBuy hires third party installers. The one assigned to my project arrived, looked at my rigid copper plumbing and told me he would have to replace it with flexible stainless. Which was out of scope of the installation and would cost me $75 extra. In cash. I told him I could give him a check or credit card but that I did not plan for this and did not have cash. He said it had to be cash and told me that some customers leave him at the house and go to an ATM to get the money. I did not do that and told him that if he needed cash, he could take the product back and I would buy it somewhere else. He claimed to have made a phone call and said that BestBuy agreed to pay the extra fee so he completed the installation. He also told me to call him, not the store, if I needed service, even though I have a service agreement. I called BestBuy the next day to see if this was their standard practice because it seemed fishy to me. After a second call the next day, the store finally responded to me. My main concern is that if the guy was attempting to scam me, would he try to scam others? I don't recommend using the BestBuy installation service and I question their vetting of the third party services they employ.

The Best Buy install guys were on time, courteous, and they knew what they were doing. Thumbs up to them!

Thay did excellent job..cleaned up… fast…respectful to …

My installers were on-time, polite and very capable. I would definitely use Best Buy installation services again.

The installation team was knowledgeable and were in and out in about a half hour. Never knew they were there.

I would highly recommend having them install the dishwasher. The installer was wonderful, kind and very helpful.

I was very happy with the installation of my new dishwasher. The guys were great, very efficient and thorough

I have purchased a lot of appliances in my life and have never had better service than I've had from Best Buy.

The guys were great. The instructions were clear and well presented

Very good product everything we need for installation was inside the bag

Good installation by the Geek Squad. They arrived when they were scheduled.

Very good product, easy to use, nice looks and overall friendly.

It took forever to be installed due to one thing or another, but we’re happy with it.