Customer Ratings & Reviews

I was upset to learn at the time of the install i needed to pay $150 more to add a GFI outlet

The installers did a good job, quickly. Most importantly there were no leaks.

Wonderful installation service. Technicians were polite, informative, professional and skilled. They did a fantastic job keeping our house scratch free and explained how to use the dishwasher, after running a test load. Highly recommend Best Buy products and installation!

Originally the appointment slot was anywhere from 12 pm to 8 pm. Then revised to 5 pm to 7 pm. The technician showed up at 8:30 pm although he gave us a call at 7:45 pm saying he is running behind schedule. He asked me that he wants to use the garage to prep the new appliance because there is not much of light outside. So I removed my new car from the garage and obliged him. He and his assistant did NOT carry any floor protection for the kitchen floor to prevent any scratches. He asked me for some towels so that he can wipe out the water coming from the drain and the hot water pipe from the old unit while disassembling. So I gave him 4 towels for his use. Installation went well although so late in the night. I suggest in future Best Buy should not give any appointment for any customer after sunset. Next morning I found there were lots of scratches on the wooden floor in the kitchen.

The installation of my Kitchen Aide dish washer was eventful. Upon first glance the men stated that the plumbing needed to be changed. They showed me why and stated I could get my plumber or a friend to do the job. I must have showed concern. Here I am expecting a new washer. The lead man stated they could do the job and I jumped on it. Within one hour my washer was fully installed and running.

Quiet and cleans even the nastiest dishes clean. Where I did have issues was with the installation. After waiting most of the day, found an email from the installer saying he would not be coming. It was posted 1 hour prior to appointment and I found it 3 hours later. CalledbCustomer Service and they were right on top it, when I called and very apologetic. The dishwasher was installed the following day and I was given a gift card for my inconvenience. Will definitely buy from them again.

I loved the updates from the moment I scheduled my appointment to the day of the service. The day of the service I got a call that the installers could arrive a little early which was perfect! The two installers were very respectful and professional. They answered all of my questions, made sure everything was done and leveled to the specs and my liking. Great crew! I will use Best Buy installers without hesitation!

The guys arrives promptly and communicated well. The installation was quick and easy. Everything went well except I noticed the new water outlet attached to the sink was slightly crooked as part of the rubber was pulled down too far upon install. Not enough for me to mess with it, but still not great. Everything else was great.

I cannot recommend enough the two guys who showed up to install our washer/dryer, stove and dishwasher! The two of them knew exactly what the other was thinking and finished the entire job in less than an hour and a half. Heck... at one point they were even finishing each other's sentences! It was like watching a highly choreographed dance. Best installers I've ever seen!

The installation was done neatly and all was functional - obviously competent and not rushed job. Happy I didn’t need to re-do stuff due to sloppiness.

The fellas were amazing. It only took 20 minutes to install the dishwasher. These guys really know what they are doing. One of them showed me how to use it properly within 5 minutes and it has been a great dishwasher I have ever had. Thank you to the installers and their expertise!

Chas, the installer, was punctual and did a great job. He was quick and efficient.

I couldn't be more happy with my installation last week. They came early and worked fast and efficiently. No problems whatsoever. Thank you!

Quite and easy to use dishwasher. Cleans everything well. Looks great. The installer did a nice job.

Dishwasher was installed quickly and professionally. They did a test run to make sure everything was operating properly.

Installer did a great job installing my Bosch dishwasher. He noted Bosch dishwashers are a bit different than pretty much all the others on the market and need to be installed differently / require a different kit to be installed correctly. I'm glad he knew what he was doing...worth every penny to have it done right.

Great job! The guy was super friendly informative and. In and out!!

The installers did an excellent job in a more than usually difficult installation. They showed patience and ingenuity in overcoming a problem that might have led others to abandon the job.

The installers were professional and informative. My dishwasher was installed in about 40 minutes. They walked me through how to use the dishwasher and even gave me demonstrations and tips for how to get dry dishes.

The technicians arrived on time removed old washer and installed new dishwasher quickly and properly