Customer Ratings & Reviews

Installers were supposed to contact us when they knew an ETA. Didn't, just showed up as I was about to get in the shower. Then informed us that we had to have a A/C plug installed at the cost of $135 after they pulled out our old dishwasher. If we didn't they would just leave taking our new D/W and leaving our old one pulled and disconnected. I put the $135 fee on my Best Buy CC in hopes of getting some kind of adjustment later because once they had the approval on my credit card they proceeded to short out the wiring and we lost power to our house. I went to see if I could find the breaker that had tripped and eventually got power back on. A real professional would have asked about breakers ahead of doing anything with the wiring. They then installed the A/C plug that they said was required and hooked up the new dishwasher. It ran and they checked to see if it drained and it did but they did not show us anything else about the operation and didn't take the tape that held the racks in place for transport off. I had to do that later when I discovered it. When we ran the diswasher the first time it didn't drain all the way and the dishes were still wet after "dry" cycle. The whole experience was very unprofessional and we sort of felt like it was a shakedown.

installer was on time and did everything that was expected to complete installation

These items are necessary for the installation. Can’t do without.

They were professional and solved a problem and they should have charged me for it.

Dishwasher itself is working great, but installation was a challenge. Scheduling was great; updates came regularly; team showed up on time. But the dishwasher is not flush with the cabinets. It is not terrible and we noticed it after a week or so; not sure how one can fix this.

When they arrive They unpackaging very clearly Clean up after everhing is done

Installation of dishwasher was done with care and professionalism.

Installer was very professional and told me all the steps as he was doing them.

Technicians were well prepared to install the appliance and no problems experienced.

The crew arrived late for their appointment, but they got their job done right.

This was a great service and a great price. Must buy this service.

Best Buy has a great team installing all their appliances. Wouldn't use anyone else!

Didn’t take long & the tech went over everything you would ever need to know!

Friendly, reliable and convenient What more can I ask for

Excellent craftsman, highly recommend......................................

The guy that explained how the different programs work was very informative.

Professional installer. Only issue was water connection was corroded and had to call a plumber to fix it.

They came and installed my dishwasher very professional.

The installers sent by Best Buy were very professional and knowledgeable.

Great service and great job installing! They arrived on time and got the job done!!