Customer Ratings & Reviews

Wish I had purchased before. It is quite and does an excellent job for 2 people.

professional, efficient; gave heads up to let me know they were on their way; made sure everything worked and showed me how to operate the new dishwasher.

It took two attempts to install my new dishwasher. The first installer brought the dishwasher to my home and declared that we needed a drain line extension before he could install the new dishwasher. He told me I would need a plumber to add the drain line extension. He could not do it. The plumber removes a drawer and the drain line extension is there, just not hooked up to old dishwasher. So I paid for a plumber that I did not need because the first installer was lazy. Best Buy sent out a different installer to complete my job. I’m happy with the second installer but the first installer did not care. All he had to do was remove a drawer to determine if the drain extension line was there but he didn’t. Lazy!!!!!

The 2 guys who came to deliver and install my dishwasher were fast and professional. I had done all the prep work, clearing out the under sink cabinet and such. Within a few moments, they told me my plumbing connections were "non-standard", and they would have to charge me $150 extra to fix it and complete the installation. Note that I had already paid for dishwasher, warranty, installation kit, and installation,and waited 3weeks for appointment 2 days before Christmas. They did a good job, and had removed old DW and installed new one with a short operational demonstration in less than an hour. The 2 stars is because I felt like I had no choice but accept the extra charge, as the process of getting the appointment had been all on line and pretty difficult. There was no opportunity in the on-line process to know about what is "non-standard plumbing" and extra charges involved I could have done that work for far less money. $150 seems like a lot of money for 5-10 minutes of work, and $5-10 worth of plumbing parts, when I had already paid $50 for install and $30 for dishwasher install kit. I didn't argue at the time, because it was right before Christmas, and I even gave the guys an extra $50 because I live 2 hours away from their pick-up point. But for those who can't afford it, it would be an unpleasant experience.

So happy we purchased the Installation Service for our new dishwasher. The installation was fast and easy. Our installer was efficient and knowledgeable. Not only was he prompt and did a great job with the install, he took the time to explain how to efficiently use the dishwasher. He answered all our questions. When he was finished, he took our old dishwasher away for recycling. We could not be more pleased with this purchase.

Our Dishwasher install was quick and professional. They kept us informed on their status during the install window. They did an excellent job and answered all our questions.

Johnny & crew came today replaced defective samsung dishwasher with one that works. It was installed & tested. He promised to deliver it Sat 10. We were very upset with first washer. He went above duty to get us a working machine. thanks so much!!

Technicians arrived on time. Removal of old dishwasher and Installation of new one were done carefully and skillfully. Techs were courteous, completed work and then gave instruction on best cycles and best times to use to make sure dishes, etc. were cleanest and utility charges were lowest.

This product was originally purchsed without TotalTech. After buying additional appliances, we purchased the total tech and the store refunded the delivery and instillation, even though it had alredy been installed.

The technician provided by Best Buy (third party) was knowledgeable, professional, and thorough. He explained everything about the installation and how to use the dishwasher and all its features. Great job!

This is a dishwasher without all the bells and whistles that delivers quiet, effective outcomes.

The installer was very professional and courteous. He did an excellent job of installing the dish. He took the time to explain how to use it and recommendations for cleaning. We were very happy with the work and installer. Also, he arrived on the date and time as scheduled, also he called 2 hours ahead of arrival.

The installer did exactly what Best Buy said he would do. He called within the time frame and he came during the time frame he said he would. He was very knowledgable about our new dishwasher and professional as he installed. He was friendly and before we knew it we had our new dishwasher installed and running quietly. He cleaned up the area around where the dishwasher was located after completing the installation.

When the dishwasher was delivered, he wouldn't install it, because he didn't like the plumbing it would attach to. After the plumbing was upgraded, the installation was done timely and easily. We appreciated that he wouldn't install if the plumbing was likely to fail soon.

The dishwasher was installed quickly without problems.

Excellent customer service quick and painless, works great

No words … just get It!!!!! Clean sharp works fabulous and saved me the cost of doing the entire kitchen changed the look of the entire kitchen just by buying new appliances

This dishwasher looks great, love the blue light that come on when it is working. It gets a load clean on Quick Wash, even without soap. Sensor buttons are located on top, very sensitive, if you touch a button by accident and it starts blinking, just touch it again and it will stop. Noticed a few customers were complaining about that.

The team was great !delivery went smooth, and they hauled away the old dishwasher and tested the new one before they left to be sure everything is working properly . I was very pleased with the service I received

Best Buy apparently contracts the installation work out to a local company called MasterPro. First of all, I want to be clear that I am very satisfied with MasterPro and I am really happy with the quality of service they rendered. The delivery and installation are handled by the same professional crew and they even vacuum-cleaned my floor after installation/hauling away the appliances, so there was no traces of them even being there (other than the new dishwasher, of course)! Really neat. What I DO have a problem with is how Best Buy handled communications during the day of the install. I was booked for the 7am-1pm delivery/installation window so I get up really early that day, and then I was just left waiting. Best Buy customer service was useless when I tried to inquire for an updated arrival time after failing to hear from anyone all morning. At that point I was also not made aware that Best Buy has contracted the delivery and installation to a third-party, and I was given no instruction to contact the installation crew directly. Around noon I was given a heads-up by Geek Squad that the new delivery time will be after 1pm. I called Best Buy again in the afternoon around 3pm for an updated delivery window, and was told it will be for another 40 minutes. The crew finally arrived at 5pm, and it was only then I realized that delivery and installation were handled by a third-party. During dishwasher installation I was told by the installers that the old air gap needs replacing, which costs an extra $100. I ended up paying the fee because I really want the installation done ASAP. Replacing an old air gap should be a really common occurrence when replacing a dishwasher, so I am a bit disappointed that Best Buy did not make it clear when I made the purchase, instead of touting their potentially misleading "free installation" service for TotalTech members. Also, since the $100 air gap replacement charge was paid to the installers on-the-spot during installation, I was not able to make use of the 20% discount that would have applied with my TotalTech membership if the service was purchased through Best Buy.