Customer Ratings & Reviews

The salesperson told me to expect a call the night before informing me of a 4 hour window when the installers would come. I did not receive a call, but noticed on my Caller ID an out of state number had called but did not leave a message. I called them at 9:30 p.m., and they looked up my order via purchase number. He told me he "thought it looks like 8 a.m. to noon" but he wasn't sure. When I tried to look it up through Best Buy's website, it said 7 a.m. to 11 a.m. So I ended up getting ready by 7 a.m. just in case. At about 11:15 they called to say they were on their way. It took them about 30 minutes to remove the old dishwasher and install the new one. The two men were polite, and worked silently. They walked me through the main features, and advised me on preventive maintenance, such as using the sample of cleaner once a month to clean out the lines.

J&W Installations team did a great job; promptly, courteously and professionally. Thanks, Nate! Great recovery from disastrous install by first BB subcontractor. If only they had been scheduled for the first (totally unsatisfactory) installation that was a complete disaster.

Install crew was quick, clean and efficient on their install. Good experience!

On time, quick removal of old unit, and flawless installation. Tested appliance and made an easy repair of installing the second water spinner that was not properly attached from the manufacturer within seconds. Tidy and professional and ON TIME!!! Will continue to purchase appliances without worry from Best Buy.

I have not used my dishwasher but twice since purchasing, since I haven't cooked much due to work schedule. It was quiet, dishes came out sparking & mostly dry on hot cycle - not Sahara. Very happy with my purchase. Can't say enough about the installer. Was courteous, professional, diligent. My old dishwasher was hard to get out. Also had garbage disposal installed. Really appreciate the customer service!

The installation was quick and efficient. They were finished before I expected them to be, and it works great! I love my new dishwasher. It's so quiet, I have to listen carefully to determine it's even on. The three racks are great, and the dishes are sparkling clean.

The men came in and were able to install in about 1/2 hour. They were clean and considerate of my property. The install went smoothly and my dishwasher works great!

Language barrier is the only reason not to give 5 stars

Experienced installers, great job. Careful, thoughtful.

The entire delivery & installation experience was ridiculous. Delivery was scheduled for 11/27/18 – they never showed - never called – the people I spoke to promised I would receive a call & just didn’t care. You promised the delivery date just to get the sale. I called – spent hours just listening to the music while I worked. I was disconnected a couple of times. Promises were made, and none were kept. Delivery date was moved to 12/27/2018 then 12/18/2018. They showed up to deliver before 8:00 am – we were scheduled for 12:00 to 6:00. They delivery people took half of the silverware basket. When I called no one cared – I was told a lot of things, but no one was willing to help me. I never received a call back. I was even told I could buy another basket. Disconnected when I made sure the person had my contact info. Insulting. I’ll pay more for an appliance rather than purchase from Best Buy. You don’t care about my experience, so I don’t expect you will post my review.

I love this dishwasher! It's super quiet and looks Great! The installation was Great!

The installation was really fast and easy. The 2 guys that brought the dishwasher were courteous and one of them (can't remember his name) but he went out of way to ask me if I had any questions about the dishwasher. Showed me how to run it and everything. GREAT! I recommend this service.

The employees that's installed our dish washer were simply amazing. I have had many appliances installed through the years but none as great as the staff from Best Buy. They thought of everything. From the call to say they are on their way to patiently explaining operation details. They cleaned up and were very knowledgeable of the product. A true asset to your company.

The original install had a small issue. The machine needed to be set back a bit more before being secured in. Despite a small issue, they came out immediately and corrected the problem. They were polite and professional.

Our Geek Squad installation went really well. The service provider, was professional, courteous and very knowledgeable. He also was very mindful of our requests and ensured to abide by COVID safety to ensure that my family felt secure. The installation went well and the dishwasher works great.

Serviceman arrived at our home promptly as scheduled. His manner was very professional. He carefully and efficiently removed the existing dishwasher and installed the new one. Then thoroughly tested everything to ensure proper operation and make sure there were no leaks in the plumbing. We were very impressed with the service we received. Highly recommended!!

The technician is knowledgeable and friendly. He arrived on time and very good communication, Great job to install the dishwasher. After the installation, he went through the basic operational procedures with us to ensure we will operate the machine correctly with different options. Professionally done.

The gentlemen who performed the installation were knowledgeable and professional. Since I have old copper pipes they suggested I use a plumber for the final hook-up, but did all the up-front work. The plumber was pleasantly surprised with what they had done and was able to compete his part quickly and easily.

I purchased the Bosch 500 Series dishwasher online with installation. The installation process was smooth and quick and it was installed solidly in the place it belonged. The dishwasher itself is so quiet I can't tell it's running even when I'm right next to it. It has the right number of options (ie, not too many) and it gets the dishes very clean. I would highly recommend this dishwasher.

The third-party company who came to do the installation was top-notch. Got it done super fast.