Customer Ratings & Reviews

I love the fact that should I have a problem or question regarding any of my Best Buy purchases, especially my desktop or laptop, I can simply log on to Best Buy Geek Squad (make sure you include Best Buy in your search for Geek Squad, as there are imposters out there), and get any concerns resolved. It's peace of mind insurance for my electronics, and I love having it!

Here are three perspectives on why membership is worth the price: Value for Money: Membership often provides access to exclusive benefits, discounts, and premium services that exceed the cost of the membership. Whether it's priority access, special events, or personalized support, the perks often outweigh the fee. Long-Term Savings: While the upfront cost may seem significant, memberships usually offer long-term savings. Subscriptions can reduce the need for single purchases, making them cost-effective over time. Total Tech Memberships enriches the overall experience of owning products that utilize the internet. This added value can significantly enhance satisfaction and peace of mind.

These guys know what they're doing! They fixed my computer including removing two virus that got through because I didn't renew my membership and used a free (!) virus protection program instead, which allowed those viruses to infect my computer. And they fixed it in just a few days! Membership is well worth the cost.

It doesn't matter what BEST BUY geek squad--in any city-- they are ALL consistently outstanding. In the world of the service industry, precious few offers the value & service that BEST BUY GEEK Squad does. The tech package covers so much and is available to all my family member's at no extra cost. If you want peace of mind with all your electronic needs--THE TECH package is worth the investment and can pay for itself after your first visit.

This membership offers great 24/7 Geek Squad support. Was able to ask questions from the Geek Squad about anything I did not understand. Under this plan, I was able to have a diagnostic done on computer like a checkup. Geek squad tune the laptop up making performance run faster and smoother. Best part? There was a zero charge when they were all done! Not only that? They will check ANY of your products whether purchased at Best Buy or not to let u know what's going on! Is totally worth purchasing every year especially for emergencies and peace of mind!

I purchased a total membership along with a new laptop for my college student, and it has been a great decision. The membership allowed me to get my college student laptop repaired and causing me to be stress-free, and the added protection gives me peace of mind knowing her laptop is covered during school. The support and services included are very helpful, especially for students who rely on their laptop every day for classes and assignments. Overall, the membership feels worth the cost and adds real value to the purchase.

I’m very happy with my Best Buy Total membership. I use it frequently throughout the year. It more than pays for itself since I’ve had to have two laptops wiped and reloaded. The techs are very knowledgeable and friendly. I also appreciate the two year warranty on my purchases at Best Buy

When my laptop was hacked, the Geek Squad saved me. I got in quickly and they cleaned it and I had it back 2 days later, along with my peace of mind. They were efficient, extremely knowledgeable and very easy to work with. I couldn't have asked for better. Thanks, Best Buy and Geek Squad!

I used the membership for online support to fix a problem with my new laptop. The keyboard quit working after a few weeks. They could not find a fix and said it was a hardware problem. I had the computer serviced by the manufacturer who replaced the keyboard. That didn’t correct the problem. I then took it into best buy geek squad and explained the problem. The geek squad person knew exactly what was wrong. It was a software update that had caused the problem and they fixed it in a few minutes. I wish the online support was aware of the update that caused problems. Bottom line is they fixed my problem!

I just renewed my contract this year 2026 for another years to come. This is a peace of mine that Best Buy Gerk Squad team ms offers to endsure that anything breaks down no questions asks but honor the promises protection plan. Either Reoair it or Replace it.

I have been a Best Buy Total member for years. I would not go without purchasing this membership to protect all your electronics and other purchased products. Having the membership will save you money if your items break down or if something happens. I have total security if anything should happen to my electronics.As a longtime Best Buy Total member, I can't emphasize enough the value of this membership. It’s not just a purchase; it’s peace of mind for your electronics and other valuable products. With this membership, I save money on repairs and replacements if anything goes wrong. Knowing that my electronics are protected gives me total confidence in my purchases. Don’t miss out on the security and savings that come with being a member!

I’ve been a total tech member for over 6 years. I can truly state that it’s the best purchase I’ve ever made at Best Buy. I have used the service for my home appliances and entertainment systems at my home. We recently started buying our apple phones and computers through Best Buy because of the benefits and sales. Free Apple Care and individual service that is excellent

As a parent with kids and all the Tech (tablets, tvs, games) and our kitchen appliances, things break. The price for a year covers everything in our house and replacing said item is simple and hassle free. A nice perk is the offers for free best buy credits. Definitely worth it!

There are some real values with My Best Buy Total membership I have saved quite a lot of money over the life of my membership. As well as extended the warranty on many of my purchases including AppleCare included on all Apple products that were purchased. Which is an awesome feature.

I love having the Best Buy Total membership. I have been a member for years. I love it. It's nice knowing if any of my devices or appliances have issues that they'll be replaced, or I'll be given store credit for the amount I paid . The membership total pays for itself at that point.

If you are a tech enthusiast, a frequent gadget upgrader, or just someone who values peace of mind with their electronics, you absolutely need the Best Buy Total membership. Beyond installations, the repair and protection benefits are phenomenal. Knowing that my devices are covered for drops, spills, and malfunctions, often with $0 deductible, takes away all the stress of owning expensive electronics. And the member-exclusive pricing and extended 60-day return window just seal the deal. For anyone who relies on tech to keep their home running smoothly, this membership moves Best Buy from being just a store to being a reliable, personal tech department. Highly recommended!

Great value for what you get. I love the peace of mind of knowing that I’m covered if I buy from Best Buy. For a small yearly fee I get covered on items that I would be buying regardless at the same price whether I bought it on Amazon or some other retailer I just feel like my money goes further at Best Buy because of this program. Generally, it’s easier to just hop on the computer. Have it show up at your door sometimes same day through Amazon, but when the price is the same and you have greater coverage, Best Buy is easy to access great at keeping their website accurate for in stock items. they have plenty of locations and plenty of options. I really couldn’t be happier.

The membership is a good value for me. Invariably, I run into issues with my computers or have questions about how best to do something. The tech support is competent, professional and always available. I had canceled it briefly and soon realized it was a mistake. It is nice to have support that I can rely on whenever I need it.

Highly recommend 'My Best Buy Total Membership' The techs; Steven, Ray & James were awesome. Did a data transfer twice and the girl in the back (don't know her name) did an outstanding job! Well worth purchasing this membership & it actually comes out less expensive than just paying for the data transfer.

The Total Tech yearly membership has been one of the best purchases I’ve made at Best Buy. Having two years of protection automatically included on everything I buy is a huge benefit—individual protection plans can get expensive fast, and this takes all of that off the table. If something goes wrong, they take care of it without hassle, which gives me real confidence when buying new tech. The price guarantee is another major perk; if an item drops in price within a month, they refund the difference. Add in the exclusive member-only discounts, and the membership easily pays for itself. Truly worth every penny.