Customer Ratings & Reviews

Over all i am fully satisfied with their service. One big problem was the delivery and install takes 2 weeks. Amazon delivers in 2 days only. When it was my day of delivery the assigned driver called in sick. Guesd what i have to wait for 2 weeks again. So i told them that i will cancel and go to Cosco or Amazon. They had my tv delivered in 1 week. Yes right still too long of a wait. It was totally complete craziness but I already paid for total tech and the tv. It was a test of patience. I said the f word many timed that day when I knew that my tv will not arrive.

Not sure that membership is all that it is cracked up to be. I although I did not have any trouble, it is nice to know someone has my back

Total tech? This is some thing you really need when it comes to MacBooks these computers are very good for school businesses anything like that if you want to make music become a DJ you can literally do anything on these computers however, it is good to have any sort of protection on these computers because it can be very expensive to fix so when I purchase my MacBook, the representative at the register told me about total tech, and from there on out, I had to purchase. I definitely recommend purchasing this when you get your computer because it’s so worth it.

not bad, exclusive pricing and a 2 year warranty on almost anything you buy, as long as you renew your membership during that 2 year period. but I was frustrated at how difficult it was to purchase geek squad warranties longer than 2 years, I had to go into the store and find a knowledgeable associate to work their magic in the computer system. if it wasn't for that I would have probably kept the membership. fair warning, it is pretty difficult to cancel your membership, you can't just do it online, it requires a phone call and waiting on hold and they will ask you to explain why you are canceling - the good news is that they will refund you the amount remaining for the time you had left, I had a few weeks and got $4.00 back, for example. it is a bit of a bummer when you cancel and get notifications for all of the geek squad warranties that are going away. last thought it is great to have for TV mounting installations, it is included in the membership, great perk, but I don't need anymore tv's mounted at this time.

This is my 3rd year with Total Tech coverage. It has paid for itself several times over. I’ve had my laptop trouble checked annually and had a setup for a desktop as well as full setup for a new treadmill. All of these would have cost over $1,000. They are fast and efficient when doing the services and tolerate my many questions. The service is outstanding value for a modest annual membership.

Great value! Especially if you are in need of their services frequently over the course of the year.

All team members were great to work with, knowledgeable, went above and beyond and did a great service. They are a little hit or miss with communication because they scheduled an appointment with me and the day came and noone showed up. Turns out the part didnt come in and they didnt cancel with me.

I got the totaltech membership when my old laptop (that I bought through BestBuy in 2018) died because the motherboard got fried. I wanted to take the data off and it would've ended up costing me about the same just for that service as getting the totaltech membership, so I opted for this. They took the data off my laptop and covered the cost of the external drive they'd put everything on, which was awesome. I then bought parts and built my own pc, and I bought some from BestBuy because I got the protection plan. I will say getting the free shipping and protection plans on things has made me more likely to shop here over other big online retailers, and I'd say that the membership has paid for itself for me, since I was buying so much tech at the time. The membership even got me a logitech gaming mouse for free (normally $40) because I needed a new one and was browsing here and noticed. If you are in the market for a lot of tech / appliances I do think that this is worth it, but probably only for the duration that you think you'll be buying stuff at high rates.

Review: A year ago I made a purchase of a Sony TV, and to say the experience has been frustrating would be an understatement. The TV malfunctioned within the initial month. I had high hopes for Best Buy's Total Tech service, especially given the substantial amount of money I've spent there over the years. Pros: The technician Best Buy sends is pleasant, technical, and always fixes the problem. Cons: The TV has had repeated issues, from system board malfunctions to intermittent outages. Best Buy Total Tech service, although responsive, has been unable to provide a lasting solution. There's an exasperating policy around returns, where apparently, the product must break a specific number of times before it's considered eligible for a return. Even after meeting this criterion, I faced reluctance and an insinuation that I might be the cause of the issue. Inconsistent information provided by the customer service each time I reached out for support. Conclusion: As a long-time patron of Best Buy who's recently invested over $15,000 in appliances and entertainment gear, the service I've received on this occasion has been deeply disappointing. While I appreciate the efforts of the technician who came out multiple times, the core issue remains unsolved. It feels as though I've been left with a 'lemon' TV and have been ping-ponged around without a concrete solution. I genuinely hope that Best Buy reevaluates its after-sales service and return policies. Loyalty is earned through consistent positive experiences, and this ordeal has surely tainted my view.

Do not waste your money. I should have known better. But when I went shopping for new appliances I figured what’s the difference where I went to buy them. Well there is a difference. I purchased the total care package so that I would have a hassle free 24 months of warranty on my appliances. Turns out that they charge you to come out and diagnose the problem and if it’s fixable they will decide if it’s covered. So in short they had me pay for 2 years of coverage and now when I have 2 months left of coverage my washing machine stops working. I spend 2 hrs in with total care support. Which was outsourced (no surprise) then they told me they had to charge me. They kept giving me reasons which weren’t actually reasons. Tbh Wu would just say “of course, we agree that should be covered” and then when we got to the point of scheduling they said they can’t even see the appointments till after I pay for the service call. So after hours I said fine. Let’s just set this thing up. They did after all promise me that it would be the last charge and the repairs would all be covered. So I paid. Then they said unfortunately they can’t seem to see any dates on the schedule and that I should wait 48 hrs for them to escalate it to someone who can figure out a way to see if they could get me an appointment. So long story short. The chat and phone number that you will have access to will be incredibly polite and have absolutely zero function or purpose other than to get you to pay for that initial call. And then maybe if you’re lucky someone will reach out within 48 hrs and see if the can get you scheduled. Maybe. Even tho you paid for warranty. And you now paid for a service call I top of your warranty. They lie in the store about what you are getting. And it sounds good. That should have been my first clue. Please don’t give these guys your money. Let Amazon finally put them out of business. It will eventually happen if we just stop Please just stop.

This membership is a real value, member, exclusives, member value, and it’s well worth the money, the workers are a great help!! my purchase was very easy to make with the help of the workers and I know that my material is covered. If anything gets broken, I have a toddler, so that’s a really big possibility!

Worth it if you need to get a computer fixed. Once it’s fixed, you can refund it and get most of your money back so the repair is pretty much free

I was not aware of TotalTech until now. It's an amazing but affordable program. I was planning to buy kitchen appliance package however I was nervous about installation costs and haul away charges for the old appliances. TotalTech made it easy and free of cost, plus I will receive priority in servicing, best buy warranty, additional discounts, there is so much to list out !! I made all calculations, it came out cheaper than Samsung student discounts (including haul away + installation) I am very happy about this program. Go BestBuy Go !

This team of individuals are remarkable. If the rep does not have enough knowledge about your repair or call for assistance they pass you to a more qualified tech. They are all friendly, patient, knowledgeable and willing to go beyond the call of duty to assist you. This is the best product I have ever purchased. Their professionalism and concern for your product product is unsurpassed by another other company like it. Thanks for all your assistance for such a reasonable price!!!

The refrigerator water dispenser jug was not filling up as it should. I called our membership tech for assistance and they got there on time as scheduled. Technician was kind and respectful and gave us tips as to how to trouble shoot it. I couldn’t have been more pleased with the service. I purchased 4 appliances. A Samsung Bespoke refrigerator, stove, dishwasher and microwave and recently purchased a Samsung washer and dryer! I feel like I’m in good hands with Best Buy and their services!

I would have given five stars if the first geeks quad guy I had talked to would have explained things better and started to have the demeaner that I was a difficult customer. I shouldn't be made to feel that I the customer can't ask questions. Everyone else was great.

I work at another electronics store and we offer protection plans but after my experience with totaltech for a year I recommend it to most of my customers that need assistance with diagnostics or repairs for products they don’t have protection on. I been sending customers your way for 6 months now. I plan on getting back on the Totaltech membership after receiving the ROG Ally I preordered. Best Buy is the best every time when I research deals and availability with electronics. I got the Best Buy credit card because of my experiences.

I had purchased the Totaltech for one year. I enjoyed all the benefits and most definitely utilized the availability of having someone come and install al the products I purchased through Best-buy. That said, I did not continue a second year. Memberships are great and this would be one I would keep if it were a bit less in cost. I am a long time customer of Best Buy, probably since they opened their doors and will continue to shop there for many reasons. My first and foremost reason is the customer service. Thanks again

this service entails a home survey visit prior to purchasing an appliance where the technician measures the opening to make sure the new appliance fits. The technician who visited my home to check on the double oven gave me the wrong information. I purchased the wrong oven, and installed the wrong oven. then I had to pay $350 to uninstall the oven. After that visit, I was very careful to make sure the appliances I buy fit the existing space. I used this membership to install a double oven, and an electric cooktop. Overall I think the membership is worth it if u will buy more than one appliance in a year because delivery, installation, and haul away is included.

We have enjoyed our membership, but 2 day or eve a week installation has not happened once! Part of Membership is enjoying speedy delivery and installation. I had to call to check up on a microwave oven that was in back order for 3 months! I’d like to see a complimentary membership for 1 year or at least a 6 month extension to compensate.