Customer Ratings & Reviews

The membership is a good value for me. Invariably, I run into issues with my computers or have questions about how best to do something. The tech support is competent, professional and always available. I had canceled it briefly and soon realized it was a mistake. It is nice to have support that I can rely on whenever I need it.

Highly recommend 'My Best Buy Total Membership' The techs; Steven, Ray & James were awesome. Did a data transfer twice and the girl in the back (don't know her name) did an outstanding job! Well worth purchasing this membership & it actually comes out less expensive than just paying for the data transfer.

The Total Tech yearly membership has been one of the best purchases I’ve made at Best Buy. Having two years of protection automatically included on everything I buy is a huge benefit—individual protection plans can get expensive fast, and this takes all of that off the table. If something goes wrong, they take care of it without hassle, which gives me real confidence when buying new tech. The price guarantee is another major perk; if an item drops in price within a month, they refund the difference. Add in the exclusive member-only discounts, and the membership easily pays for itself. Truly worth every penny.

Can't beat this Atmos sound from TV unit. I have it hooked to a Bose system but the TV sound is Very nice. The picture is awesome. DolbyVison? Yes it is worth it! All I heard was about the glare. I had a same sized Samsung (non Matte) and really cant tell the difference in glare. My room is not bright but not dark. I'm extremely impressed. This TV has surpassed my expectations and I'm still finding features. Oh and the remote pointer is pretty cool also.

Best Total membership is amazing and one of the best decisions I’ve made to protect my purchases. The membership is absolutely worth the money and offers many additional benefits, such as member-only pricing and extra opportunities to earn Best Buy rewards dollars. It also provides peace of mind knowing my products are protected for two years, with the option to extend coverage for a low monthly fee. I would definitely recommend this membership to all my family and friends.

I feel really good about getting the Total membership. They kept my new computer and I brought them my old one and they transferred my files, fixed a glitch on my old one, which I'll use as a backup now if needed. They were very helpful making sure everything I bought worked together and answered a lot of questions. I'll be bringing them a few of my other electronics to help me optimize performance. It all flows smoothly and I feel a sense of genuine trust in their knowledge.

The sales representative, Big Kev was friendly, professional and knowledgeable. He recommended me upgrading to a better Samsung TV that was on sale, along with other products that complemented the unit. Johnnie and Aleea did an excellent job installing the TV. Johnnie recommended other products to enhance the installation. He went over every detail. His expertise is first rate and should be commended. It was perfect and we are very pleased. So if you are in the market for a TV or any other products, I would highly recommend you purchase them at Best Buy.

Five stars for Best Buy's Geek Squad. I’d recommend buying the membership. At first this was something I didn't think I needed but having member services extra protection, discounts, shipping for all your purchases is a game-changer... Computing devices fail constantly being assured that they'll take care of it right away is real peace of mind...

Peace of mind on the purchase of my HP laptop is a big reason I love the protection. The Geek Squad was amazing transferring the data from my old computer to the new one, then srubbing the old one to keep me safe. Appointments are easy to make & the Geek Squad at Concord Mills really know their stuff & a pleasure to work with.

This membership is worth every penny; I was trying to download Microsoft Office on my own without any experience in doing so. My time and stress were not factored in. The yearly membership covers any software updates required for a year, but also any trouble shooting that is required. The technician also gave me advice on a universal remote for my TV and a thumb drive to save photos that fit with my MacBook Pro. One stop shopping and no stress. Highly recommend it.

I like the membership and its benefits, especially working with the staff at the Woodbury, MN, store, but I do not like having to deal with the Best Buy Company. I have had issues in the past, and quite frankly, I think it is a horrible firm with which to do business.

If you're making larger purchases, like a fridge or television, then keeping this membership for a couple years gets you, worry-free, warranty coverage from Best Buy. For less than you'd pay for the added coverage on the items normally. If you only buy the random item rarely, then this membership isn't for you.

I usually say this is the BEST TOP Value. I had to have Geek Squad out to work on my computer, connect 2 TVs & fix my CD player to where I could play music 24/7 I had to pay $286+++ dollars & the TV's work but my computer still has some issues & the CD player worked until they drove off. I went into the BEST Buy & talked to Geek Squad & the technician said it depends on the manager. i asked for the Geek Squad to return as I had 30 days & even sent in 2 requests No one showed up and no one contacted me and I spent all that $$$ for jobs incomplete. This is the first time my Warranty did not pay off.

I worked with Matt To figure out what was happening with my phone and computer. He was respectful and helpful through the process. My phone was done and I took it home that day. My laptop took two days. I really appreciate having the Geek Squad as a part of my team Cynthia

I absolutely LOVE my Best Buy Total™ membership! The amount of perks that come with it is honestly amazing. From exclusive benefits to the protection plans included with my purchases, it gives me so much peace of mind. Knowing my items are covered without having to worry about extra costs is a huge win. The value you get for the membership is totally worth it, and it makes shopping at Best Buy even better every time. Highly recommend to anyone who shops here regularly!

I was hesitant on buying this membership, but looking back throughout the year… I have bought a lot of tech stuff that could definitely benefit from Best Buy membership. My dad is a huge tech nerd, and has mentioned some of the killer stuff he has bought at an extremely low price through member deals which ultimately ends up paying for itself. Looking forward to saving money, and security through the enhanced warranty they offer.

the people tried very hard to resolve my issue but because my membership lapsed 2 weeks due to credit card change my warranty also lapsed even though it was still under the 2 yrs. I think this is a way to get around the problem so the company doesn't have to spend money

Had purchased a new phone from Best Buy and thought I needed Verizon to transfer, but they couldn't due to my plan, so went back to Best Buy to do it. Purchased the Annual membership as the transfer would have cost almost that much. Was glad I did when I needed to go back with questions. Also applies to my laptop!

Total Tech help is AWESOME!! The staff are knowledgeable, helpful, and kind. After spending years with another company, the difference is so welcome and dramatic. I rely upon and appreciate the crew so much. They work until your need is met, and give reliable advice.

If you are not real good with computers, this is a great membership to have. Online chat is available if you need help or you can talk with an agent too. The membership also has many perks like free delivery, free setup and in some cases extended warranty. When you buy large items like a refrigerator, you can get a discount. Buy some items and if they fail, you can get it replaced for free.