Customer Ratings & Reviews

I'm really happy I paid for the yearly membership from Best buy, it has really come in handy when I needed them out to fix,repair, or install something. Thank you!

I used this servIce multiple times and they were able to solve my problems.

TotalTech is super helpful to keep your large items protected and is also a great value because it comes with free installation and discounts on certain items.

So far this seems to be worth the expense. We will see going forward how much i will need to use it and make a decision then whether to keep it.

Top dollar investment if you shop with Best Buy often this is a must have I’ll save hundreds on warranties alone not even counting the free installs

10/10 Membership program, I would recommend this to my friends and Family.

Excellent value! Saved $120 on first purchase, more than paid for the amount of the membership!

I think is a good idea to have the card even I don’t have one.

This membership is worth every penny. If something goes wrong with any of my purchases the Geek Squad fixes it, All done quick and easy.

I got the membership because I'm nervous about wall mounting a big expensive TV on my own. I ordered the TV a month ago. It still hasn't been delivered or installed. I'm in the mountains in Colorado. The first delivery and install date it had snowed in Denver the day before. The day of the install, the roads were fine. It hadn't even snowed up here in the mountains, but they cancelled the delivery and install anyway. The roads were fine. So then the next soonest delivery and install date was 2 weeks later, which is today. And guess what. It snowed an inch or two in Denver and the mountains, so they cancelled the delivery and install again. IT'S COLORADO. Buy some snow tires for the van that does the once a week delivery and installs in the mountains. The roads are fine again today. The suns out, the skies are blue, the roads are a little wet from melting snow. But Nope, wayyyyyy too risky to drive up to the mountains and deliver and install the TV. I guess I need to wait until it's 75 with a soft breeze (nothing more then 3mph), 0 humidity, and dry as a bone. But then there will probably be forest fire danger and it would still be too risky. There is 0 reason they can't come up and deliver and install the TV. It's an absolute joke. "When traction laws are in effect on I70 we cancel all the deliveries." It's Colorado. Outfit one delivery van to be able to handle a tiny bit of snow. This is no 8"+ storm with I70 at a crawl. It's 2". It's melted. The roads are fine. There's no traffic. It would take the same amount of time to drive up here as any other day. So now the next soonest delivery and install date they can get me in for is 3 weeks away. Pathetic. So I'm going to cancel the delivery and install because it's obviously too much of a hassle for the Geek Squad to handle. I'll just go pick up the TV myself.... which won't be available for pickup for another WEEK (god knows why) And then install it myself. And because I got the membership, the delivery and install was included, so I can't even get reimbursed for that. But that's the main reason I bought the membership. I figured they'd try to help me out and be at least somewhat urgent. But no, people who made orders a month after I did and who are blessed with 2 sunny days in a row before their delivery and install dates are going to get their purchases delivered and installed before I do. And I get to do it myself now. Thanks Best Buy!

Yes I purchased this with my new computer March 2023 and relieved if anything goes wrong---I can bring it back in to Geek Squad

The Best Buy total membership was so good upon do everything in my house in order to buy this my family’s now starving but we have total tech

Membership helps out especially if you break your electronics a lot.

Old Total membership was much better than the new one. In the old days you can get a dishwasher and get it installed for free with the membership but not anymore. I think they need to go back to the old membership benefits otherwise more subscriber will leave or not renew.

It is a membership. Probably worth it on the big purchases.

This is by far the best membership ive purchased! The access to Geek Squad and other features is a great value!

Excellent! Peace of mind is really important! I really believe it's a great deal for us since we shop at best buy most of the time.

Excellent for seniors not familiar with modern technology. The total techs have the patience of saints to work with us. Excellent.

Its worth for those who have Big Family. Everyone can enjoy the perks at different location.

LOVE this membership though i haven't had much use of it this year will be using and purchasing again