Customer Ratings & Reviews

We have entered an era of retail that is online driven and full of unknown quality and service. This plan gives me the exact opposite shopping experience. I've received more out of this total membership than any other subscription I have ever had. With over $8000 of appliances, tvs, electronics, games, and lights covered under the total protection plan, almost my entire house is covered. Just last week, I was able to utilize my protection plan on a faulty baby monitor that allowed me to receive full compensation 6 months after the initial purchase. When my plan comes to a close there's no doubt in my mind that I'm going to renew with no hesitation. A+ program

Great membership very happy that i decided to become a member

Haven't had to use it yet but nice peace of mind knowing we have product protection and access to Geek Squad

This membership is a very good deal in my opinion as someone who can be a bit impulsive at times about buying certain products I save so much money with this membership!

I love this membership. So far it has been wonderful to schedule an appointment and have our electronics fixed through Geek Squad. I also love the fact that whenever I purchase a product through Best Buy that its covered as long as my membership is current. The best investment ever.

My Best Buy Total Membership is one of the best purchases I’ve made! The value is exceptional, with member prices and unlimited Geek Squad Support. I’ve used the GSS all the time and they’ve been professional, knowledgeable, friendly and best of all very helpful in resolving my issues and concerns. What I love most about my membership is the peace of mind of having a protection plan on all my purchases!

I,e been a member for a number of years. We have purchased accessories and had installed many items such as refrigerators, washing machines and dryers, computers as well as accessories such as ear buds, iPods , iPad and TV's. Savings are great and installations fantastic. If you need help with computers...This is your place. Buy now and save later !

An extra added peace of mind knowing you can get technical support anytime from professionals

I've been a Best Buy Totaltech member for about a year now, and I've been really happy with the benefits. I've used the membership for delivery and installation of appliances, tech support, and extended warranties. One of the best things about the membership is that it covers the cost of delivery and installation of appliances. This is a huge time and hassle saver, especially if you're not comfortable installing appliances yourself. I recently had a new refrigerator delivered and installed, and the Geek Squad technicians were professional and efficient. I've also used the membership for tech support a few times. The Geek Squad technicians have been very helpful and knowledgeable, and they've been able to solve my problems quickly and easily. The membership also includes extended warranties on eligible products. This has saved me a lot of money on repairs. For example, my laptop recently broke down, and the Geek Squad technicians were able to repair it under the extended warranty. This would have cost me a lot of money if I didn't have the membership. Overall, I'm very happy with the Best Buy Totaltech Yearly Membership. It's a great way to save money on delivery, installation, tech support, and extended warranties. I highly recommend it to anyone who owns a lot of tech or appliances. **Pros:** * Free delivery and installation of appliances * Expert tech support * Extended warranties on eligible products * Exclusive discounts and offers **Cons:** * The membership can be expensive * Some of the benefits are only available in certain areas **Overall:** The Best Buy Totaltech Yearly Membership is a great way to save money on tech and appliances. The membership includes free delivery and installation of appliances, expert tech support, extended warranties, and exclusive discounts and offers. If you own a lot of tech or appliances, I highly recommend the membership.

The membership looks like a good value, and we've saved money on service on a laptop

This membership is a must have if you value your electronics. Easy to deal with if you should ever need it.

very good sales person but he told me I would receive some credit for purchasing and opened a new account with Best Buy. I have only received $3.00

This membership has been the best thing I’ve done, so much value. Especially if you’re into electronics or own a PC. Peace of mind

The Geek Squad staff is courteous, informed and professional. I have complete confidence in their ability to service/repair my Apple products.

This service has saved me too many times to remember. They are always so very nice. I am hard of hearing, but they slways soeak loudly and enunciate clearly for me.

I picked up my laptop that was to get a virus removed. Got home turned it on and started to work on some items and same problem I brought it in for happened so i wasted several days spent money I didn’t have to stop what i am doing and tun system off wait 20 seconds and restart system to work several things and problem back. So shut down wait and restart. I know bring it back in and you will look at. I am a minister and the laptop does everything daily for me. Down time I do not need. So easier to turn on and off than be down for days!!!!!!!!!

I really appreciate the peace of mind that this membership gives me. Knowing that my items are covered and that I have unlimited visits to the Geek Squad puts me at ease with new purchases and use of my older devices as well.

Thanks for your nice service and nice products, I recomend them to everyone.

The membership has some great benefits, just buy and don’t worry.

Once upon a time, in the not-so-magical land of Tech Mishaps, lived I, a regular Joe , juggling gadgets like a circus performer with butterfingers. Enter: Best Buy Total Protect Membership. Suddenly, the tech gods smiled upon me, and my life was forever changed. Picture this: Your morning coffee decides to take a swan dive onto your laptop. Panic? Not me. With Total Protect, it's more like an excuse to visit my friends at Best Buy, where they welcome me and my coffee-soaked devices with open arms and a knowing smile. And let's talk about the member discounts. I used to think finding a five-dollar bill in an old pair of jeans was peak happiness. That was until I saw the member prices. Now, I strut into Best Buy like I own shares in the company, ready to score deals that make Black Friday look like an overpriced yard sale. The customer service? Stellar. I once had an issue at 2 AM (don't ask), and their 24/7 support was there, proving that not all heroes wear capes. Some wear Best Buy badges and wield the power to bring dead gadgets back to life. In summary, not having Best Buy Total Protect is like using a flip phone in 2024: it just doesn't make sense. It's the security blanket for adults with tech. Five stars? Please. If I could, I'd give it a constellation.