Customer Ratings & Reviews

Total provides unlimited 24/7/365 tech support via phone and online chat, which many users find invaluable for troubleshooting a wide range of devices. In-store and in-home services also include discounts on labor for repairs and installations.

This membership is phenomenal for its price. You're practically paying nothing out of pocket once you purchase this. I was thinking about replacing some of the components in my pc; without this membership it would've costed me almost $400. However by paying for this 1 YEAR membership, I saved hundreds of dollars, only paying $180.

WE HAVE USED THIS MULTIPLE TIMES AND HAS BEEN A LIFE SAVER. DON'T WASTE YOUR MONEY AT OTHER STORES LIKE ASURION WHERE THE STAFF WON'T EVEN TALK TO YOU, BUST BUY HAS ALWAYS BEEN GOOD TO US!

Who doesn’t need computer help fast and knowledgeable when one needs it.

My computer has needed a lot of work done recently, and this membership has been more than worth the price. The free service has been very helpful. Definitely recommend if you are thinking of upgrading or working on electronic devices.

Better than what I thought it would be. Does a good job on picking up cat hair. It is a bit expensive, but worth it

I’m really glad I signed up for the My Best Buy Total membership. When my computer started having issues, the repair was fully covered, and it saved me a ton of money and stress. The whole process was super easy, and the support team was great to work with. If you buy tech from Best Buy regularly, this membership is totally worth it—just the peace of mind alone makes it a solid deal.

The Best Buy Geek Squad quickly fixed the issue on my Mac Laptop. Kudos.

Best membership and very good customer service highly recommend

The support from the Geek Squad is fantastic. I am a total disaster with computers, cellphones, tech. in general. I need to know they are there for me. Like the opportunities to save on more stuff too!

I love how well they provide great service and follow up to make sure I am happy with the product.

Called in and got help immediately, great customer service .

This annual membership is an invaluable expense. Worth the money and would purchase it again at renewal. Has a lot of benefits and gives peace of mind.

Best service out there! Was helped out by Manny in the Gilroy store and he was very helpful patient and professional! Definitely recommend this best by to anyone! I was approved to get my Best Buy card and bought a MacBook Air with 18 months zero interest!

This membership is fantastic and I found was well worth the investment. And I have had it for at least 10 years. Saved money having a protection plan on all of the products we purchased and exclusives. Also had some devices we needed work done and the price was reduced.

Geek Squad was so helpful and were able to resolve my issue.

This is the Best thing I have ever done. Geek Squad has been there for me through the past few years, I'm so glad I have them to service my Computer and to add anti-virus for me when needed. they do a thorough job of getting rid of anything that will damage my computer. And I am so glad they can do everything I can't do to keep my computer safe and sound. Have been hacked a few times, and they totally fixed the problem for me. Thank you Geek Squad

The membership is definitely worth it. No gimmicks, take your items to get serviced and if they can’t fix it they will replace.

The membership price is reasonable. Feel Confident that my products are protected if something goes wrong. Many perks with the membership. Very happy.

This is a great package. Best Buy offers a great membership experience!