Customer Ratings & Reviews

The installation and haul-away service from Best Buy was included in this membership and were efficient and quick.

This is one of the best plan if you have to purchase more than one appliance that will need assistance to be hooked up.

this membership is a real value! it is at such a good price for all the things that come with it!

I have a several year old tablet Samsung Galaxy SM-T800 that need a new battery. It was purchased at Best Buy. For that, I called the 800 number for the Geek Squad and explained what I needed. They told me that Best Buy did not carry the required replacement battery but I could get it online, somewhere else, and guided me to the website to buy it. They told me that I should buy it and take it to my local store in Reno for the replacement, free of charge under the Totaltech support. They scheduled me for that on 6/6/2023 at 10:20am. Since then, and for several days, I received remainders of the appointment, that I confirmed. I got to the Reno store at the indicated time, and to my surprise, I was told that they could not do the repair, and to go somewhere else. I am reading at the Best Buy website that they are a "Samsung authorized service center" and offer to repair computers and tablets. Because of the refusal, I went to a local computer store and they charged me $86 for the battery replacement. On discussing the issue with my neighbors, they saw the Geek refusal as unwarranted and suggested I should contact a higher level person in the system. Of interest, after my failed appointment, I received a text message from Best Buy indicating that I had missed the appointment.

These people are the bomb. I such at doing stuff and I don’t like to fix crap so I just get these people to do it for.

Hope I never need this Totaltech. But if I do, I will.

This membership is an outstanding value. It paid for itself on my first use. I plan on renewing this annually because it provides peace of mind.

I like buying at Best buy, they always seem to have what i need for my electronic needs. They keep my connected to the world!

I've been on this program for several years - love the benefits I get as a totaltech member. Definitely worth the few $ that I pay for it!

They did a great job installling new speakers and radio. The empty spot that was created by removing the cd player looks great too.

It’s very important to buy the guarantee for any inconvenience

I have had to use the membership/service for a desktop, laptop, Beats, and an iPhone. 100% recommend.

Love that this membership covers everything bought at Best Buy. I love that I can manage all coverages in one spot and renew all at once.

Awesome service , I have used it already for getting my TV all set up in my house , it set up and looks really clean with the hidden wires

I have used this for my cell phones. Appliances, and it saved me way more Than I paid. 2 year warranty is huge as well.

Two years of geeksquad included, and discounts on merch. Great deal for 200 bucks a year. Pays for itself.

This membership is a good value deal. What I love the most is the peace of mind. With this membership I know I am covered

I haven’t used it yet so I don’t have any review to give

This membership more than paid for itself! Great value!!! We love it!!!

We had help from several Geek Squad members, all were great to work with. Phone, computer, dishwasher, phone again. So much easier with their assistance.