Customer Ratings & Reviews

Found TotalTech to be invaluable when asking questions or helping with unknowns - always reliable and expertise is outstanding.

This was an unintended purchase and I am glad I had it. I buy a lot of tech items, and small appliances and love the extra service. The service, extra discounts and just basic care put my mind at ease and always motivated me to purchase items I. ended and wanted without hesitation! The conditions changing and not really needing anything at the moment (and sticking to a budget) are the only reasons I didn't renew and canceled early. But, believe me as soon as I buy my next gadget, I'll also be renewing asap!

I typically don't do additional protection plans however, in todays environment I decided to purchase Best Buy's Totaltech membership. It not only gave me peace of mind, it works as advertised and saved me quit a bit of time and money. Customer service goes above and beyond to truly provide a value based experience. What you get for the price is a true "no brainer". So glad I changed my mind and purchased this product, will never look back.

The warranty side of this membership is a scam; only purchase this membership if it will save you on delivery and installation when you purchase your products. The goal of Best Buy after that is to get the current membership to cancel, and then they will sell it to you again the next time as a "renewal," which is actually a new membership that will not cover any of your previous purchases. The Samsung Bespoke Refrigerator I purchased just broke; the ice tray froze and fell into the ice bucket, and they filled the whole tray with water." after only 18 months. When I went in to check, my online dashboard for purchases stated I am covered through November of 2024. When I called for service, they said they could help by offering 20% off the repair service, a benefit of my current membership, since my membership for this particular item was canceled for nonrenewal due to the card on file not processing. In November of 2023, I thought I was renewing the "my Best Buy total" membership; I was buying a new one, which only covered current and future purchases, not previous ones. My previous one had expired in September of 2023. Best Buy's process is to email you if, for some reason, your card on file doesn't work or they don't have one, and it is time for renewal. Of course, these emails come with the flood of Best Buy sales emails, so most of us will overlook them, and your online dashboard for purchases still shows all of them are covered; it's only under the separate heading of the membership dashboard directly that shows what products are active or canceled. I know it's my fault at the end since I didn't pay attention to the emails but Best Buy's process and what they lead their customer to believe about the service and what is and is not covered is very misleading.

Best Buy Total Tech Membership is a great service that provides a range of benefits to its members. With this membership, you can enjoy exclusive access to free installation services, free shipping, and free Geek Squad support. Additionally, members get access to a 24/7 support line and can receive discounts on certain products. Overall, if you're looking for a way to get the most out of your technology purchases, Best Buy Total Tech Membership is definitely worth considering.

I have to admit that I originally believed this to be a Best Buy money grab. I am quickly finding out that it's worth the outlay and quickly pays for itself. Totaltech automatically pays for two years of Applecare and/or Protection Plan on purchases. After purchasing a MacBook Pro, it was cheaper to purchase Totaltech then it was to pay for Applecare. Home installation of purchases - appliances, wifi networks, etc - are also included for free as part of a Totaltech membership.

Membership is a valuable platform except they removed the free installation of large televisions, of which might break the deal..

I do most things myself on my computer but this was handy when my SSD failed they replaced it for free(besides the new SSD cost) and installed new windows. The discount prices on items is somehat nice aswell. The value could be better, might downgrade to the cheaper membership.

I received the membership when I needed to buy a new TV. I had it for a year and was able to take advantage of deals offered through the membership and also purchased a stove during this period. so I did benefit from the membership for the year. If you buy a lot from BEST BUY it's worth it.

This membership is actually really good Saves me a lot of money on products I’m already going to buy anyway Money back on things I’ve brought and goes on sale after I purchased Tech supports, deals for just having the membership, 60 day buy n try, apple care automatically for any Apple product I mean so far it’s great

Had many items that were fixed or replaced using this plan. Paid for itself just on the installation and hall away of a couple of appliances. If you buy more than 1 electronic device per year or need new appliances this is a great safety net. Just don't mistakenly cancel it, website / profile on membership has a glitch that can lead you to think you are double charged for the free antivirus that comes with. They cannot recover a cancelled account.

Best Buy's Total Tech Membership offers an outstanding array of benefits, making it a must-have for tech enthusiasts. The 24/7 support ensures peace of mind, and the exclusive member pricing on services and repairs is a real money-saver. With Total Tech, you not only get expert advice but also enjoy a seamless tech experience. It's a fantastic investment for anyone looking to optimize their tech lifestyle.

I dropped the total tech because they didn’t seem to have it together. I got several texts asking me to schedule or reschedule my delivery and install date when it was already scheduled in the beginning. Then on install day the fridge guy couldn’t get it to start cooling. He called a couple of people who couldn’t help him either. I looked on YouTube and found a person who had a video showing how to get the fridge out of demo mode and to start cooling. I showed it to the installer who used it to fix the issue. He was a very nice guy, but I basically did my own setup. On my dishwasher appliance install, the contractor was great. The sales person however didn’t know to tell me that there might be pipe differences when replacing a 15 Year old dishwasher with todays new installs. Fortunately the contractor was able to get more plumbing supplies locally and he actually came back after his next customer to fix it. If not, I would’ve had to reschedule for another month and have a plumber come out to change the connection at more expense. Plumbers are close to $300/hr. Almost a third of the dishwasher cost. After all of that, I didn’t think TotalTech was worth it. The other reason is that I couldn’t get a good explanation about the second year of coverage. Is there a cost involved for that year, or does the original charge include coverage for that year? The $80 call out charge seemed excessive also. So different than other appliance contracts. It seems to operate more like a Home maintenance contract that doesn’t cover the whole house.

I was hesitant at first to purchase this membership given that you can't pay month to month, but I have already taken advantage of it and can see myself continuing to renew! I saved several hundred dollars on a new monitor I purchased, which balanced out the cost of the membership, while also tacking on an additional 2 year warranty direct from best buy, so if I have an issue they will handle it directly vs me needing to hassle with the manufacturer.

It’s definitely well worth it to get the total tech just text then your return policy to 60 days but in my opinion, you should get the 179 package this way you can get security on all your items the only reason I say all is because I have not run into an item yet that Bestbuy has not covered

So far, Im thinking this is a decent purchase. Mainly because if you have issues you get VIP treatment. However, still having to pay a service fee after paying 200 doesnt feel like the 200 dollars is buying me anything other than maybe protection on the item I bought for a year, then have to pay another 200 to be covered for the full 2 years. It says it covers you on items you buy from other stores but I inquired about my router setup and didnt get very far with the geek squad representative

Its a really cool pc I recommend it for a starter pc

I got this membership for the Geek Squad support since I had some laptops that I needed help with cleaning up and I didn't have the software for it. I haven't used their other benefits so can't speak to those, but the Geek Squad has been useful so far.

I decided to have the membership since it covers just about any problem you have with your laptops, IPad and cell phone. It was worth it since my laptop was unusable and my IPAD was older and began having issues with it. Geek Squad scheduled me for the service and I decided to purchase a new ipad. They transferred my data and answered my questions. Great job. This service gives me the satisfaction of knowing I can rely on them for any repairs or questions.

This membership has been a wonderful experience and use to me and needs. They had helped me a lot with questions and computer builds. I was able salvage and rejuvenate so many tech items with them.