Customer Ratings & Reviews

This gives us peace of mind to be covered. The Geek Squad at Best Buy Springfield Glenstone store are wonderful.

Membership is a excellent value the only tech membership that we buy for all of our needs been using best buy totaltech for years

We were able to use this membership for big savings when we purchased our appliances. It covered free delivery and haul off.

This is a peace of mind and helps me feel at ease that if anything happens to my device, Best Buy will take care of it.

Like having protection and this does a good job for the price.

great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I feel total tech is the best peace of mind item when spending on high tech high dollar items

This membership is a real value. We’re very satisfied

About twice a year I go into a panic when something goes wrong with my computer. Geek Squad is always there for the rescue.

The membership is important and comes in handy when I have PC issues and especially when delivery and install of major appliances.

Total tech gives you protection on everything you buy. I recently bought a TV and a a switch OLED and got coverage on both. It is awesome

So glad I had this membership. Just bought 2 larger tvs and they came out and set them up at no extra cost . Thank you geek squad

Substantial value. Customer service is very easy to work with and are prompt in fixing issues.

They really helped me with my old PC and made it good as new. As soon as i have the money, ill have my son’s Laptop repaired too!

I am very happy for the people who work at Best Buy, they are very professional and give the best customer service I have ever seen.

I prefer having this every year, it gives me piece of mind that my products are protected

Nice to have the peace of mind. Geek Squad is very helpful and help you to understand issues.

Initially, I thought this membership was an upsell when I was setting up an appointment to install my car audio. But with the install cost being included into this membership, it ended only being an extra $20 to sign up for this membership for a year.. I am so glad I did. This membership is amazing, I really like the included delivery and install costs and included protection plans items. For protection plans, I am always on the fence on buying protection plans with my items but this membership gives me two years on most items, which is well worth it if you buy alot from Best Buy. I moved into a new place and needed things to fill it - like a treadmill, TV, propane grill, etc. It's super easy to order and schedule a time for them to come and install it. Plus, the customer support is super nice, you really do get great service with totaltech. Overall, I'm very happy with this service and will probably continue being a member. I canceled my Amazon Prime for this.

I get most of my electronics and support gear at Best Buy, so the Best Buy total membership was totally worth it for me.

The appliance installation was a complete nightmare. Best buy contracts out installation of all but the fridge. Dishwasher and range/oven were damaged by installer rolling them up the stairs. Best buy had them replaced and the installer again messed up the range/oven and dishwasher. He failed to install the gasket around outside and in both appliances didn't wire correctly. It was a complete mess and Best Buy kept putting burden back in us to deal with it. The membership has been used already on a 6 month old fridge, however best buy agent couldnt work on compressor so another contractor had to come out and its still not fixed.