Customer Ratings & Reviews

The staff was great but when i had to ship my laptop in to get a screen replaced it took over 2 months to get it back. I was told they could not find my laptop then I was told it was because they had to wait for a screen to come in. After i received my laptop back i was told i would be reimbursed my $100 that I had to pay in order to get a new screen which I was told it would be covered 100% because I had total tech but it was not covered 100% if I had to pay in order to get the screen replaced and I was NOT REIMBURSED. Iwork from home with my laptop so for 2 months I had made no money and never even gotten an apology. They played me to get me to buy this total tech membership. For the amount of tjings i used the membership it was not worth the money

The best membership, you can save a lot of money and get the best free installation and service.

Great help whenever I needed it, honestly sooooo worth.

The tech did a great job mounting the TV in my backyard.

This membership is great to have because you automatically get your warranty. If not you have to pay additional fees .

Excellent option to have. Covers extra warranty to everything you buy, free installations, best service in the market. Just do it.

This membership is of real value. Within 3 months I've already received delivery and installation services that have more than exceeded this annual fee.

Awesome job by geek squad and customer service. Always help when I need it.

Great price for professional service and installation. Guarantees service done right and any problems solved all at a major discount. Very well worth it!

Membership is a good value. Geek Squad is very helpful. Also covers delivery and installation of new appliances as well as haul away of old appliances.

TotalTech is kind of a cheat sheet. buy then apply for a refund once the product is purchased. please come up with a better solution

Like having the piece of mind with membership. We have to buy enough appliances it has paid for itself

I like the extra savings it gives to me and the thought of having automatic protection for whatever i purchase is a good deal.

This membership is the best offer of any other store Best Buy for sure is the best one for the service and the nice people

The team is so polite, friendly, and understanding. They make the place a place to visit all the time.

My wife is really hard on technology, and I'm a tech head so the peace of mind of having our technology fully covered is beyond price.

This membership is worth it, my full support goes with it

Totally recommend. Will save you money and headache

the geek squad is wonderful we use them so much this year for some reason. they never let us down. THANKS

Had real good value. Great features and available when needed