Customer Ratings & Reviews

Worth the extra money knowing everything you have through best buy is covered and insured no worries

So knowledgeable and know if I have any problems with any equipment it will get done

The Geek Squad did a good job helping me get the information from my old computer onto my new lap top. The whole process went quick and smooth. I could not have done it myself.

Really amazing staff helping and respectfully handle customers

This is the first time I have purchased this product. As with everything, time will tell. I will update my review if needed.

Was able to get 0% financing. Who can argue with that? Thank you!

2 years of product insurance, tech assistance, and member bargains for bargain price- what more could you want?

It was so much easier than I imagined to set up an appointment and have my Laptop upgraded to Windows 11. The staff was efficient and curtious.

Reccomended to preserve your products. Make sure you have warranties along side this membership to take full advantage of the benefits

This membership is a great value and you can relax knowing your problems or questions will be resolved, the squad takes time to explain what the problem is and how they will fix it

This membership is quite valuable if you're a Best Buy Total customer.

My desktop computer had a corrupted operating system (which I didn't know until I took it in). I had an appointment so I really didn't have to wait at all. The most important thing I told them was to save my Outlook contacts & distribution lists. When I picked it up, I was told everything should be ok since they didn not have to set it back to the factory settings but, when I got home, my contacts and distribution lists were gone. I bought a 1 terrabyte SSD card when I dropped it off and will make sure to export my contacts and save them on that.

Having geek squad support is awesome and the main reason why I purchased the membership. Having free shipment and discounts are also great since i was looking to build a new computer as well!

Best Buy Totaltech™ Yearly Membership offers a range of benefits and services aimed at enhancing the customer experience. However, upon careful evaluation, it becomes evident that the membership may not be worth the price tag, as the value provided does not justify the cost. One of the primary aspects to consider is the cost of the membership itself. While the exact price may vary, the overall consensus among users is that the price is high compared to the benefits received. The membership fee should be carefully weighed against the potential savings and advantages offered to determine if it aligns with your specific needs and budget. The primary benefit of Totaltech™ Yearly Membership is access to free Geek Squad technical support. This includes phone and chat support, as well as in-store consultation. While the availability of technical support is undoubtedly convenient, it's important to note that many similar services can be found elsewhere, sometimes even for free or at lower costs. Another advantage of the membership is extended return periods. However, it's worth considering whether the extended return period justifies the cost of the membership, as most purchases already come with a standard return window that may be sufficient for most consumers. Additional perks include exclusive member pricing, early access to sales, and special financing options. While these benefits may seem appealing, they are not exclusive to Totaltech™ Yearly Membership and can often be obtained through other means, such as signing up for store newsletters or taking advantage of regular promotional offers. Furthermore, it's important to assess how frequently you shop at Best Buy and utilize the available services. If you rarely make purchases or require technical support, the membership may not provide significant value for your specific circumstances. In conclusion, Best Buy Totaltech™ Yearly Membership falls short in terms of providing a compelling value proposition. The high cost of the membership compared to the benefits received, combined with the availability of similar services and perks elsewhere, raises concerns about its overall worth. It's recommended to carefully evaluate your individual needs and consider alternative options before committing to the membership. Disclaimer: This review reflects a critical perspective on Best Buy Totaltech™ Yearly Membership and should be considered subjective. Individual experiences and priorities may vary, and it's advised to assess the specific benefits and costs before making a decision.

I’ve been a member of Best Buy's customer membership program for the past year, and it has been a mostly positive experience. The membership offers exclusive discounts on electronics and appliances, which is a huge plus for any tech enthusiast like myself. Additionally, the access to early deals and promotions has allowed me to save considerably on high-ticket items. The membership also includes benefits like free shipping, which is incredibly convenient. I've ordered everything from laptops to kitchen appliances and have always received my items promptly. The customer service has been helpful and responsive whenever I had inquiries or needed assistance with a product. However, there are a couple of downsides. The membership fee, while reasonable, may not be worth it if you don't frequently purchase electronics. Also, while most products are discounted, some high-demand items rarely go on sale. Overall, if you're a regular Best Buy shopper, the membership can offer significant savings and added convenience. Just weigh the cost against how often you'll use the benefits to determine if it's the right choice for you.

Very happy with the product. I highly recommend it; it helps maintain peace of mind while shopping.

The membership is a great value. I have been a member for six years and Geek Squad has always been able to resolve all my many technical problems

Good deal if you end up having to get stuff looked at multiple times a year.

While some staff want to be helpful, I have found that this is not as helpful as one would hope. Reason one: I used this on a Dyson humidifier I purchased in store because when I got the item home it was clear this was an opened item that had been returned (water spots every where, packaging not clean or put together properly, etc.) and found that out that it made a squealing noise when I turned it on the first time. IMO any upstanding company would not require a membership to switch out a product in this case. The next time I attempted to use it, I had owned a vacuum for just under two years when the brush stopped rotating. I loved the vacuum and just wanted to fix the head attachment. Best buy no longer carried that model and would only give me a store credit for the replacement offer. The kicker is if they would never just helped me replace the head attachment to the vacuum it would have only cost $140. Instead, I had hauled a vacuum, the tower, and all of the accessories into the store as I was told only to be told my only option was to replace the vacuum with one in store that was comparable (not possible- nothing they had remotely resembled the unit I was bringing in) or receive a store credit and leave without the vacuum I was trying to fix. To me, this seems like a poor financial choice and left me feeling taken advantage of and immensely disappointed.

This membership has paid for itself by the various uses I have made of it. Good Buy!!!!