Customer Ratings & Reviews

I have been happy with the membership the support they provide, customer, service, and the price of products at Best Buy

If you have several devices, there's a good chance you will need a repair in a years time and that could cost the amt of the yearly support package

I recently moved and purchased several appliances from Best Buy including refrigerator and 3 Ecobee thermostats. The sales rep that assisted me recommended Total Tech saying it would cover the Ecobee installs. Great in theory but there has been nothing but frustration since. First, they delivered the refridgerator but the contractor said they didn't have room on the truck to haul away my old one, despite having removed a larger refridgerator for delivery. They rescheduled for Wednesday (days later) but never showed up. Calling Best Buy they scheduled the next available which wasn't until Saturday. The truck showed at 9a, but then informed me they didn't have room on the truck to take my fridge! Why even show up? They promised to call me by 10a (didn't) and to come back that day (didn't do that either). I had to call Best Buy again, who claimed to escalate and put an appointment for 4:30p. They didn't show and I received a cancellation notice 3 days later. Now, the Ecobee install. The tech came out, ripped and replaced my old thermostats, then told my wife they were not compatible with my HVAC system because they only had 4 wires and recommend we purchase Google thermostats instead. 1.) Ecobee's ARE compatible with a 4 wire install (its page 1 of the manual) but worse, 2.) every thermostat had at least 5 wires! I paid an HVAC company $450+ tax to complete the install and they had no problems. All 3 Ecobees are compatible. After several calls and hours of my life later, a customer service rep cancelled my TotalTech and refunded me only $47, saying they "prorated" the service. Still working to get a full refund for a service that so far accomplished nothing but cost me money.

It's really worth it if your buying products that need warranty especially expensive products worth it

The value of the membership definitely outweighs the cost. I have saved a lot of money with member prices and protection plans.

I'm not sure why I keep purchasing these tech memberships and extended warranties. I have yet to use on and forget I have it available until I get the reminder that it will automatically renew. Glad I received the reminder before I paid for another year.

Fantastic bargain that paid for itself with the complimentary installation white glove service. Very professional experience.

Great service! They answered my questions and clarified my confusion with stuff. I renewed my membership!

This membership is a excellent thing to have.. people are friendly and with this we don’t loose a cent..!! Definitely recommend!!

This is a great service if you are planning on purchasing several products, and the free delivery helps make it even more valuable.

This membership is the best membership ever, I can go and use my items without a worry knowing that they are covered!!

Haven’t used yet but looking forward to the benefits

totaltech is Cheaper than buying apple car out right for two computers which already makes it worth it plus all thw additional perks. Its a nobrainer

Recommend this product for every household. If you buy electronics this is a no brainer to have to protect your devices

This membership has great value if used regularly.

Like to have piece of mind of having protection on the items that I buy

Great value and customer service. They are always there and very helpful. Would recommend everyone get this added security.

This is probably the best membership we have. It's a great value. I've had to use it a couple times.

So glad we had this!! Saved us money many times! ❤️

This is a very good plan. They are very good at what they do. Great to have if you should ever need service on any electronics or appliances.