Customer Ratings & Reviews

I’ve had an absolutely fantastic experience with my Best Buy Total™ membership — it’s hands-down one of the best tech investments I’ve made! From the moment I signed up, every purchase has felt effortless and elevated. The exclusive member pricing has already saved me a great deal on premium tech (including my new ASUS ProArt laptop, which I love), and the free shipping and extended return windows make the entire buying process stress-free. But what truly sets this membership apart is the exceptional customer service. Every time I’ve had a question or needed support, the Best Buy team has been incredibly helpful, knowledgeable, and patient — no matter how small the issue. They make you feel like a valued customer, not just another transaction. And the Geek Squad? Absolute lifesavers. Whether it’s setup, troubleshooting, or just tech advice, they’ve been responsive, reliable, and genuinely eager to help. Knowing I have that kind of expert support on standby gives me so much peace of mind, especially when investing in high-performance equipment for creative work. If you’re someone who values top-tier tech, great service, and peace of mind, the Best Buy Total™ membership is 100% worth it. Highly recommended!

Pros: Earn Bonus Points on purchases Free standard shipping on most orders Exclusive member deals and early access Extended return window on many items Cons: Annual fee Some benefits vary by product/category Bottom line: Worth it if you shop at Best Buy often and want extra savings, perks, and faster shipping.

I highly recommend buying this service. To know I can get help at any time from the Geek Squad is well worth it. They have been able to solve all my needs. At the age of 83 and not knowing a lot about computers, the Geek Squad has been a life saver.

We needed to have our home desktop computer scanned for viruses. The associate told us about the membership. We were very happy with our service on our computer. The associates that we worked with were very pleasant and helpful for us old folks.

My husband and I bought a new house last year and we needed new appliances. I purchased a refrigerator and a washer/dryer set. The Best Buy rep suggested the membership and explained the price match guarantee, especially since Black Friday would fall in the 60-day time. We were able to quickly and easily get the new sale price difference on all three items. Our particular refrigerator went to an additional sales promotion during the time, and they did the adjustment again. I am now remodeling my kitchen and purchasing more appliances and watching for price differences again.

I think if you shop here a lot you could get a lot of use out of this membership. The 60 day return is a lot more useful than you think. Especially if you’re buying something expensive it really is worth it to have a backup plan. The hassle isn’t worth what you have to deal with if you’re outside the return period.

Buying at Best Buy for many years I never used the geek squad before now. But finding myself being hacked on my computer I turned to the squad to help and they did. Then I find the added benefits of the yearly membership I wish I used this years ago.

When my over the range microwave appliance broke, I thought I would be in for weeks of phone calls and headaches. Instead, my Best Buy membership made the entire process simple from start to finish. I reached out, and it was easy to get through to support without waiting forever. They accepted the appliance right away, tried to repair it, and kept me updated the whole time. When they determined it could not be fixed, they credited me instead, no arguments and no red tape. That experience alone showed me the real value of my membership. Add to that the everyday perks like free two day shipping, extended returns, exclusive member pricing, and access to Geek Squad for tech help, and it feels like Best Buy is always one step ahead in making sure I am taken care of. What could have been a stressful, costly problem turned into a smooth solution, and that peace of mind is why this membership is worth every penny.

This was one of the best decisions I made at the beginning of 2026. I was somewhat scared to take on more debt. However, my beloved wife encouraged me to consider it an investment. Recently, I needed Geek Squad support, and I did not pay a penny for the work. Thank you for my Best Buy Total Tech Support membership.

If you’re someone who buys multiple devices or electronics/appliances in a year, or you own expensive tech items that you want protected — My Best Buy Total is definitely worth it. It gives a nice balance of convenience (shipping, deals), protection (warranty & repair discounts), and support (tech help) that offers real value over time. If, on the other hand, you’re a casual shopper (buying once in a blue moon), then the membership might feel like overkill — in that case, consider buying protection on a per-item basis instead. Overall: 9 / 10 — high cost but high value for the right kind of shopper.

this membership is really valuable and a great thing to have. It’s helped me so much with my computers and my son computer. He always has to get it checked on because it won’t turn on sometimes and sometimes we get hit by cyber attacks and the computer gets corrupt and they’re there to fix it every time. They’re really nice also and they can let you know what’s going on with the computer and why it did what it did and you can bring it same day most times.

This membership subscription carries a great deal of trust and peace of mind behind it. I trust the knowledge and professionalism of the Geek Squad (based on years of personal experience). I have peace of mind because I know that no matter what the problem is I am covered. The staff at the Best Buy in Brentwood never fail me. You get your laptop fixed, you learn new skills yourself and you have positive interactions with staff…just for the price if membership!

Over the years Our family has purchased all our major products from Best Buy . In the last ninety days I spent $3000.00 on the New Apple Computer system. I needed service and it was great. If you want great products and customer service. Make Best Buy your first choice.

We have not had to use our membership yet, but we did get very good advice from the Geek Squad when we needed their help. We did change from McAfee to Webroot for better peace of mind concerning our laptop. Thank you Geek Squad.

This Membership has been a really good investment. I bought a Computer and Monitor that worked very well, but he liked his old computer better. A Tech Expert got his old computer to work with Windows 11 so I needed to return the computer and monitor. Thanks to the Membership allowing 60 days for returns, I was able to get me money back. I am hoping to start working on getting a new computer for my Mom who has a very old Compaq Laptop. Thank you for saving me and my Family money this year, E.D. Flood

I bought new phones for us and never would haven been able to transfer from the old phones without no-cost help from the GEEK squad. The salesperson was very helpful and the squad was simply the best. Plus the price discount helped. The membership is worth every penny.

It is great to bring in your devices and get them fixed without worrying about the cost. I will say I did not like how you have to set an appointment for geek squad to drop off and pick up your device. I had no idea I couldn't simply pick up my device when it was ready.

Gives a person an opportunity to ask questions if they need. Issue I have is the number called, unless you have a direct number to the store, could be from anywhere and sometimes they are very hard to understand. Geek Squad also always wants you to bring in your computer and gear. Don't seem to want to do it over the phone.

I’m really happy I joined Total Tech. The biggest benefit for me has been the support and convenience—being able to get help quickly without jumping through hoops. I’ve used it for troubleshooting and setup, and the Geek Squad staff were patient, knowledgeable, and respectful in my home. The member deals also helped offset the cost of the plan. Overall it’s been a great experience and I’d recommend it, especially if you’re buying TVs, laptops, appliances, or smart home stuff.

I signed up for Best Buy’s total yearly membership, and it’s been a great decision. The membership offers nice discounts and perks that make shopping for electronics much easier and often more affordable. I appreciate the priority customer support — whenever I had questions or needed help with a purchase, their reps were prompt, helpful, and professional. The extended warranty and protection benefits give me peace of mind, especially when buying expensive items. Overall, the membership feels like good value for frequent shoppers and adds convenience to the shopping experience.