Customer Ratings & Reviews

It was rocky at first several things went wrong or didn’t happen like told but eventually had a tech that helped and set me up

This membership is a great value. I will be using its many benefits.

It feels great to have a year of professional service available for my laptop purchase and anything else that may I purchase in the next 12 months.

Great customer service. Punctual. Friendly services.

Great idea. After purchasing the Best Buy Total Membership I was able to have them transfer all of my files to my new computer at no extra cost. Great savings.

My old laptop needed help. Then I got hacked. I bought the Total membership to avoid paying ala mode for services. That saved me a bunch of money. My hard drive was replaced and my old laptop runs like a new one.

This is the best platform market place i ever met and use they are reliable..

We like the peace of mind knowing we will get the help we need. We wish we would use the services more often and sometimes wonder if membership is worth it as we are not into tech or TV's so we don't buy a lot. It has come in useful when we needed help with our computer. The people are always helpful, knowledgeable and considerate. They seem to want to do a thorough job.

This past year as a Best Buy member has been a game-changer, elevating my shopping experience in ways I didn't anticipate. The exclusive discounts provided through the membership have been a substantial saver. From major electronics to everyday essentials, being a member consistently translated into notable savings. The peace of mind from extended warranties has proven invaluable. When a device unexpectedly had issues months after purchase, the extended warranty kicked in seamlessly, sparing me from unexpected repair costs. Attending member-only events added an extra layer of excitement to my shopping journey. Whether it was early access to sales or exclusive product launches, these events made being a member feel truly special. The customer service as a member has been exceptional. Quick responses to queries and efficient issue resolution demonstrated that Best Buy values its members and is committed to providing top-notch service. Reflecting on the past year, the membership fee has more than paid for itself. The combination of discounts, warranties, exclusive events, and stellar customer service has made being a Best Buy member an investment that continually delivers value. If you're an avid shopper at Best Buy, the membership is more than just a card; it's a key to a world of savings, perks, and exceptional service. Based on my experience, it's a decision that enhances every shopping endeavor.

I am not very tech savvy, so when I need help, the Geek Squad and my total membership team are there when I need them. I have not had a bad experience or unresolved experience yet. I do not worry about if something breaks or goes out of whack because my total membership covers most of the problems that can arise. I feel a little more at ease with the full coverage.

Comforting knowing I can count on the Geek squad for my all things digital concert. Appliances are excellent value

Totally worth it! i have used two times this month and has saved me a lot of money

This membership is totally worth it! Best Buy is very good at taking care of there customers!

All the sales and promos sent right to my inbox. Great mbership

I bought this for the geek squad perks. Everyone has complained that the other aspects of the membership have declined, and I wouldn't know. Perfectly average service (they were swamped at no fault of their own). If you need a fix for some devices or are worried about one breaking, it's fine! The "discounts" you get for having this membership are nothingburgers.

Love this program has saved me alot of money and quick service.

Having this membership for the extended coverage is well worth it.

I do like my Best Buy credit card. and the savings i can get. i do miss the Greek Squad. i don't like the yearly protection plan they have today.

Worth the money spent have used it on a couple of occasions

For those who would use these benefits regularly I can see this membership having significant value. But less techy users should review the Plus membership as well. Value depends on the usage of offered features.