Customer Ratings & Reviews

The membership is amazing and helps me save a lot of money

Really glad I purchased this. It has been really helpful.

We recently purchased a new Mac-mini, and needed to transfer our files. The Geek Squad took care of everything for us. Worked with a couple different techs, they were both knowledgeable and courteous.

I bought this Geek Squad protection plan for Five years. It covers my TV computer and phone. I few weeks later I had a Problem with my phone. A virus was effectiving my screen with a flashing light. They fixed it in about 15 minutes.

Love having my garmin fenix 8 protected for 2 years

Excellent value for the money. Extended warranty is a great feature. Geek Squad is very helpful.

Guys it comes with free cleaning free installation for new equipment easy virus wipe free geek squad wipe guys I truly recommend this plan 200 for everything you need for a pc or other electronics that’s worth it

My technical skills are very basic. My membership allows me to get the help I need when it's convenient for me. The staff has been welcoming, patient and professional. Best of all my problems are usually solved.

I have been a Total Tech Member 3 years since I bought my laptop in Nov 2020 at Best Buy. I love the membership. Yes it is expensive, but I call the Geek Squad at least 6 times or more a year for help. They are curtious, knowledgeable and very helpful. I love that they stay on the phone with you to answer questions. Seems I might call for help on one thing and before I hang up I have learned something else too. I recently learned I can call in once a month for a free clean sweep of my computer to delete back files not needed that would slow down my system. I am disappointed that starting this year they eliminated the free home service. In exchange they dropped the price from $200 to $180. I only needed the home service once after several agents couldn't help with an issue over the phone. I have only come into the store for help once and it was a great experience. I freaked out when I got all kinds of bells and whistles going off on my laptop thinking I was hacked. I called right away and got a same day appointment and had the problem fixed in the store within 2 hours after I called for help. I was not hacked. The agent commended me for doing the right thing and not following the prompts on my laptop screen to call the phone number given. I figured it was a scam. While I was there, the geek squad agent in the store saw my pop up ads and he added the free Ad Block software and no more ads! Great job!

This has been a good investmen so far. Especially with computer repairs and store special discounts.

i love that you can use this card wherever, and can get cash back for it. i also love that you can get a brand new laptop for free if geek squad can’t fix it!!! such a lifesaver

I bought the extended membership plan with my new TV. I don’t expect any problems with my Samsung but, I do have computers I need to protect. The salesman made it very easy for me to purchase the plan.

So far, everything has worked very well. After purchasing my TV, the screen started malfunctioning after just three days, and the insurance responded immediately. In addition to being within the 15-day product warranty, the team came to pick up the TV directly from my apartment.

Get member prices and all sorts of other deals with this membership love having tons of deals to search through at best buy

The membership was a great purchase. I have already putt to good use to have data migrated from my old Mac Book Pro to my new Mac Book Air. You and Dwight were wonderful to work with.

Still super new but excited to leverage benefits since I so rarely pay extra for services being sold.

Great service for computer issues! Knowledgeable service techs!

We absolutely love our new LG French Door refrigerator! It is amazing and we love all the features. The Instaview and quick access is really cool aling with the craft ice. We feel spoiled!

This membership is a great value, especially the Geek Squad coverage, which I use any time I can't figure out a problem on my own. Best Buy is my go to place for electronics and office mataerials.

Reliable, I always buy my gear in best buy, it really gives me peace of mind, i know they got my back