Customer Ratings & Reviews

This is a very useable service, I think. When it is time to upgrade my PC, I will bring it in, so that I know it will be done correctly.

Great way to cover all you tech, highly recommend this especially if you purchase multiple items throughout the year

The discounts were good, the service was outstanding as well. Just can’t afford it at the moment.

I’ve yet to use the membership to it’s full extent but when needed simple tech support it’s very helpful

Used this coverage twice and received great care from the Geek Squad. Helped with four sets of computer questions.

I highly recommend BestBuy’s Total Tech protection plan. It is worth the money. You get all kinds of discounts on products and service.

Great service! Thanks for your service!!!!!!!!!!!!

I LOVE the rewards and deals I get with my total tech membership! Best decision ever for fequent shoppers

My computer was essentially dead. The Geek Squad did a great job recovering the data.

Not exactly sure what it consisted of but explaining perfectly made sense to us!

Love the peace of mind. The geek squad will solve 99% of all problems. Would do with out it.

Do NOT use the Best Buy app even if you're a Total Tech member: wouldn't let me do in store pickup even though I paid for it and showed up, they said I could get it delivered to my house that night.... Never happened. Slowest delivery, inaccurate delivery times, worst customer service, can't call any physical location directly, and they refused to cancel my order. I made one call to their parcel delivery service "Roadie" today and canceled in 7 minutes after being on the phone with Best Buy for easily 7 hours in a week with them telling me they canceled it twice without canceling it.... Then telling me it's impossible to cancel it after I canceled the delivery........then it showed up yesterday. THEY MADE A NEW DELIVERY AFTER I DID EVERYTHING I COULD TO CANCEL. They were literally no help at all. The warranty and return policy are great so I will still go to Best Buy but do not do ANYTHING through the app. This system they're using is going to cause best buy to go under and it's a shame.

Been a member of this program for a long time. Somehow I let the coverage lapse. Was glad to repurchase the total care

Its a good experience and i have no regret subscribing to totaltech

I love my membership it saves time and money if you’re shopping at Best Buy like me you want to get this membership

Your techs did very good on my techand everything was done in a timely matter. 5 stars

Having this membership is a great thing, Free warranties on electronics, free service and assistance.

I love everything about best tech support and geeksquad. They've been good to meball the time and knowledgeable.

I got my car stereo, alarm, my hose door bell, my washer dryer, and my dash cam installed for zero dollars. Zero i tell u!! Nada!

when I took my indows omputer to be downloaded strip memory to be used in apple mini, the data was transfered to the ssd drive and part of it is unreadable. For some minor questions they shine. The price for the first year very good, renewal not worth it.