Customer Ratings & Reviews

“I’ve been a yearly member of Best Buy, and I can honestly say it’s been worth it. The extended return window has given me peace of mind on big purchases, and the exclusive member pricing has already saved me money on items I was planning to buy anyway. I also really appreciate the tech support—it’s reassuring to know I can reach out when I run into an issue with my devices. Overall, the membership feels like it pays for itself through the benefits and convenience. I’d recommend it to anyone who shops at Best Buy regularly.”

I have always appreciated the benefits of my membership. Over the years with the expert service for my televisions, computers and all other electronics and appliances in Miami, San Jose, and now Waynesville NC. My most recent purchase of a washer and dryer delivery had the service people wearing shoe coverings and checking that everything worked and stayed to explain all the features and how to use them with my new appliances.

This membership may be a good value, time will tell...I was not told until after I committed to the membership by having my Card swiped....I may have reconsidered had I know of the High Price with this option and the automatic reaccuring yearly charges...I believe all info should be given up front so the proposed member feels he is tgruly entering into a valid partnership...Leaves a hollow feeling after the fact...

This membership is valuable I can't recommend the Best Buy membership enough—it's been one of the smartest investments I've made all year! The value you get for the price is outstanding and has completely changed how I shop for electronics and appliances.

I have my computer serviced by Best Buy, to me it's very reliable and have been using them for a few years, I will never go to any other facility to have work done on my computer, never know what information they will be trying to retrieve, so I trust BB, because IF anything should arise or happen THEN I know by whom, So I do trust BB and will continue to use them and for any other electronic purchase. My daughter also just purchased a GE washer and Dryer, and she can't wait to get it home delivered. THANK YOU BB!

Well worth the investment if you shop at best buy. Ive been a member for years off and on. The only downfall is the membership used to offer tv mounting free with purchase from best buy but apparently consumers wrongly took advantage of this benefit. I hope best buy reinstates this benefit if you have proof of purchase

The Lenovo Yoga 7 exceeded my expectations with its sleek design, vibrant touchscreen, and smooth performance. It handles multitasking effortlessly, and the flexible hinge makes switching between laptop and tablet modes a breeze. Battery life is impressive, and the build quality feels premium. Highly recommended for both work and entertainment!

This membership is a great value will help with all your needs u can just take any of your household computers in and it’s all cover u just have to pay for the parts which saves u 100s of dollars all around great deal.

If you purchase many things from bestbuy then this membershipd is for you. The protection goes for most things you purchase at bestbuy. Financially makes sense for all the electronics instead of having to pay a sesperate amount for insurance.

I’m a big fan of the Total Membership. I have experienced a failure of headphones and a Blu Ray player. All of which were replaced promptly. Also I bought some higher end audio and tv equipment and with that their installation services. I would rate that top notch and very helpful with follow up calls and visits.

A great value. Computer was hacked and the membership allowed me to have the virus removed and ensure me that I can bring in to be cleaned of any other problems. Also was able to bring in and have Antivirus installed.

I went to the store to look at laptop, computers and shelves and HP 17 inch but I wanted to think it over so I came back home and I’m looking on the website they had another 17 inch which was a little less so I called and talked to a Spencer, and he assures me that the lady that helped me at the store would get credit if they do that and the one I looked at first would be the best choice and I could order it over the phone. Go in when it came in and just go over to the geek squad and they would download my other one and I’ll be out of there well when I got to the store, they said oh you need an appointment with the geek squad and so now where I live in Hemet and I am traveling to Menifee. It was just go on home and will call you when it’s ready while I’m 85 years old and traveling back-and-forth is not some thing I wanted to do. that’s why I called him rather than making a second trip to the store. It seems he could’ve informed me that I needed to make an appointment before I came back over to pick it up so now I’ve made three trips to the store and cannot say it was one of my better experiences. I’m sure this will not be a winner, but it seems maybe you could all get together and let people. That they need to make an appointment before they get there so this doesn’t happen to someone else I’m sure this won’t get the best seller reward but maybe it will help other people don’t know what to do

I really missed the old total tech.Such amazing thing to offer back in twenty twenty I had no complaints out of it.I don't like the new way on, did it?But I see y'all finally fix some of the loopholes you put in there.Good job on that part wink wink

This membership has been a life saver for me. Especially the 24/7 access to the Geek Squad. I am not a computer expert and I need technical support quite often. They provide excellent service, are very professional, and always fix my problems (on all my devices.) My membership fee saves me money. If I had to pay separately for every time I needed technical help, I would be broke! I highley recomend this membership.

I was not sure about the Best Buy Total membership at first, but I am so glad I made the choice to sign up. The membership has already paid for itself as each item I purchase automatically comes with a warranty. Had I purchased these warranties separately for all the items I bought, I would have paid much much more. Highly recommend getting this membership!!! There are so many perks to having this

Quality service. Bought the Total membership for discounted data transfer fee from old computers, set up, and tech support ... all of which came in handy. Would have rated 5 stars if it would have been easier to speak with someone in the store rather than being transferred to India every time I called in. Support was effective, but was a hassle to get assistance. ended up having to drive up to the store to speak with an associate.

I'm grateful for my membership, which included access to Geek Squad. I used them a couple of times during the initial setup of my new computer and I love that they are in the background if I need help in the future.

The peace of mind that this product brings is just reassurance that our initial investment will have protection in a reasonable time frame. Usually not one for extended warranties, but this one actually makes sense.

I love having the best buy protection as they covrr anhthing I buy from them. I have actually had to use this twice and had no issues at all, way better then going through normal warranties. Thia is a must have with all electronics! Mucrowave, cell phones, mp3, ipad, labtops, tvs all what I have bought at verizon.

I have been able to use my membership to save big time money. I ended up with some viruses which were really causing lots of issues. I tried to fix this on my own and really messed up my computer even more. I thought I had lost some valuable documents but Best Buy came to my rescue and restored my computer completely and it even worked faster than before. **Lesson Learned--Don't waste all your time. Just let the experts do it!!