Customer Ratings & Reviews

The My Best Buy Total membership has help a few times with the Geek Squad.

Decent value for your money, like the rotating sales and early access

Perfect for all the electronics we need! Use it all the time

Really good to have. Get extra coverage for your stuff. If need any help they are there.

Everything was ready for pickup and time well spent with me going over my new computer. I added some additional items for the computer with the help of a great young man with the geek squad. Very Pleased!!

I purchased a phone from Best Buy and at the same time, during the same transaction, I also purchased a one-year Best Buy subscription. Before completing the purchase, I clearly asked for a warranty for the phone, and the store representatives specifically assured me that the subscription included warranty coverage for my device. Based on this assurance, I agreed to purchase the annual subscription. To be absolutely clear, the phone and the Best Buy subscription were purchased on the same day, at the same time, and during the same visit. The only reason I agreed to the subscription was for warranty coverage on my phone. When I later experienced an issue with the phone, I was informed that the warranty does not apply to my device because the phone was supposedly purchased before the subscription. This explanation is completely unacceptable and incorrect, as both purchases were made simultaneously and the subscription was sold to me specifically for this purpose. I then attempted to resolve this issue by calling Best Buy customer service 5 to 6 times. Each time, the representatives kept saying they were “checking” the issue, but I received no clear answer and no resolution. Eventually, I was told that the subscription does not include coverage and that nothing can be done. No one could clearly explain who is responsible or who can fix this issue. Every person I spoke to simply said, “We can’t do anything.” This situation is extremely frustrating. I paid for a subscription solely for warranty coverage, yet I am being denied the service I was promised. I should not lose my money due to internal confusion, miscommunication, or incorrect information provided by Best Buy employees. I am very unhappy with this experience and expect an immediate resolution—either by honoring the warranty coverage for my phone or issuing a full refund for the subscription.

Great experience at Best Buy. Great experienced staff .

I love how all my purchases are protected. Definitely worth it.

Being a member is vital when you run into situations that I did this week. My hard drive failed. Very nerve wracking. Geek Squad had me up and running within 24 hours. I LOVE BEST BUY! Could really use that gift card! lol

I love having peace of mind. So far this has been a great investment.

I find best buy total membership to be a great value. They came out and set of my computer. On my stereo install i got a discount,plus 2yr guarentee on the system. Great Deal!

As someone who frequently invests in the latest gadgets and values reliable tech support, I recently joined Best Buy’s TotalTech membership program. I must say, it has been a game-changer for me. Firstly, the unlimited Geek Squad tech support has been phenomenal. Whether it’s setting up a new device or troubleshooting, their expertise and prompt service have saved me so much time and hassle. It’s like having a tech expert on speed dial! The free delivery and standard installation on purchases have been incredibly convenient. I’ve bought several appliances and gadgets since joining, and the seamless delivery and installation process has been a standout benefit. I also appreciate the extended 60-day return and exchange window. It gives me ample time to try out products and ensures that I’m completely satisfied with my purchases. Lastly, the exclusive member prices and discounts on select items have led to significant savings. It feels rewarding to know that I’m getting the best deals available. Overall, my experience with Best Buy TotalTech has been exceptional. It offers great value, especially for those who frequently shop for tech products and appreciate quality customer service. Highly recommended for any tech enthusiast! Feel free to modify or use this review as it suits your needs!

This membership is a real value. You have assistance when needed and can be reached by more than one method.

I’m happy to sing the praises of my total tech membership! Because of my membership, geek squad, came to my home and made recommendations for better Internet connectivity, new TVs, sound bars, iPad, along with set up. That whole process was so smooth and easy. Heck, that visit alone was worth the membership price! Geek squad came and installed everything, they were friendly they were efficient they were clean and I couldn’t be happier. Everything is working perfectly and to top it off I didn’t realize that they made appliance repair visits too. So about a week after my new TVs were installed Geek squad came back out and repaired my refrigerator and I didn’t have to pay a dime! I am so happy with my total tech membership. I highly recommend it and wish that I would’ve bought it sooner. Thank you Geek squad!

A little early to tell for sure, but seems to be good so far.

This membership is very valuable, and the Geek Squad is very good.

This membership seems to be worth your buck. A year of extended warranty from Geek Squad gives ultimate peace of mind and on top of this you benefit from exclusive deals. Really a no-brainer to us!

With just a one time use this membership has paid for itself.

I didnt think it would be worth until i knew i was able to consistently bring my electronics into geek squad and have them take a look and fix my problem free of charge. The membership alone was cheaper than it would have been for me to pay for my first geek squad visit. Not to mention all the discount i get for being a total member is a nice plus. Definitely recommend!

I took the membership mainly because the cost of the membership was the same price as having the files from my old laptop to the new computer. I most likely will cancel the membership before the auto renewal kicks in. I am not a fan of auto renewal.