Customer Ratings & Reviews

Was great , I bought the secondhand dishwasher and totaltech took care of installation.

The whole experience was awful. From the start, the service bay couldn't find the parts and sent me to customer service to pick it up, who stated that the parts were in the service bay. I left for a few hours, they had forgotten to call me when it was ready. I think this was because they lost their keys to the inside entrance, making me walk around the store to enter. They were understaffed, so I understand. I picked up my car and drove home. I was happy enough at this point. The real issue here is that the backup cam isn't useable to backup into a parking space. If I rely on it, I absolutely would hit a car in the process. The good part though, I wouldn't hit a car directly behind me as it shows that I am to stop 5 feet away from where the guide line is. If there's a sidewalk, I can backup to where I can no longer see the other side of the sidewalk, and it is perfect... I did have the option to return the backup cam and cancel my membership, but they told me that they would charge me for the installation of the backup camera, which they would deduct from the total tech membership. I did get $3 back from the membership at least.

Definitely a must for those who have consistent accidents with there electronic. Worth the extra cost for a home appliances.

Extremely friendly and relatable. They made sure i was completely taken care of. And offered amazing advice

I love our membership, and I love to continue with Best Buy membership. It helps.

This membership was an added Plus to the purchase. Provoided guidance at point of purchase to Data transfer from old to new.

More than pays for itself! Especially with the inclusion of applecare when you purchase apple products.

I love the benefits that come with this plan. I can even take my old printer in to see if we can fix the error codes.

With this package, all your tech needs are covered. You can't deny the level of service and the value it brings.

Great technicians, personable and helpful. Worth the money/insurance when issues arise.great discounts as well.

Tbh a lot more Mindy saved because it cost more with this membership

The Membership is a win win for everyone especially during this time of the year.

Love having the comfort of knowing my device is protected. Awesome service and definitely recommend.

This membership is a great value, even if just with the added warranty service

I have ordered for GE Gas cooking range and its installation service. As a Total tech customer of Bustbuy the installation was free. However, the person who came for delivery and installation claimed that the valve need to be replaced which cost an additional $200. When I told him that this was supposed to be covered in the Totaltech service, he denied it and did not do the installation despite the advice from the Best Buy customer service representative. As the old gas range was uninstalled and hauled away and because the new one was not installed, I ended up with no gas range to cook on. The attitude of the installation person needs to be changed. I am totally disappointed by the service.

The membership is great. It covers basically everything which is the best part.

So for experience has been positive. My second major purchase alone paid for the membership 2x with the member discount price

Recent appliance purchase came with free installation. Nice savings on other goods if you keep an eye out.

Best Buy offers great technology at reasonable prices. This just provides a little peace of mind.

This is a great service! Love this membership. Price is great! Highly recommend this to have peace of mind!