Customer Ratings & Reviews

I recently got a TCL speaker to go with my TCL TV, and I couldn’t be happier with the purchase. The setup was super easy, and the sound quality is miles ahead of the TV’s built-in speakers. Dialogue is clear, music is rich, and movies feel more immersive with the added bass. If you’re looking for an affordable upgrade that makes a big difference without any hassle, I highly recommend this combo. Definitely worth it—you won’t regret it!

One of the best memberships. It was confusing at first bc I thought it was one price for 2 years. I think they should try to word that differently. But it’s a great membership. The help, and guarantee that comes with it makes it worth it.

I love the peace of mind this membership gives me. The benefits I use are wonderful. I don't actually use half the benefits but knowing I have Geek Squad if i need them is very comforting.

If you are buying a few appliances, this is a must. Plus they give you back the difference in $$ if your item goes on sale within 60 days of you buying it. I bought an electric stove, it went on sale 4 days later, I called they reimbursed me the difference. Love it

I bought a new Windows 11 model and had Best Buy transfer the data from my old Windows 10 computer. The agent that assissted me was very professional, knowledgeable, and courteous. She promised it would be ready in 2 days, but it was actually ready in 1 day. The Geek that did the transfer got everything right and gave me an expert demonstration.

Membership is a bargain, especially for appliances and big screen TV’s. Installation was courteous and professional. All of my questions were answered and products were delivered and installed as promised.

I’m very happy with my My Best Buy Total membership. The member pricing has already saved me money, and having access to Geek Squad support whenever I need help is a huge plus. I also like the peace of mind that my purchases are covered. Overall, it feels like a great value, especially if you shop at Best Buy regularly.

Drake was so extremely helpful in educating my husband and me about the benefits of Total membership including the warranty and support services. We have purchased multiple appliances and several entertainment pieces with him.

This is an exceptional membership. I inadvertently cancelled the membership and realized I’d made a grave error! Having high retail products without the membership will cause great inconveniences when things break or don’t work properly. Get the membership and worry less!

I had a major problem with my computer (virus related). When I went to the Geek Squad, they advised me it could be fixed for about $200.00, and I approved the repair. But then, the technician advised me about your maintenance program that costs less INCLUDING the repair saving me over $50.00, and now I have sound mind that I have a maintenance program in place. Very pleased with service.

Our Membership has saved us hundreds of dollars and time. Best investment we’ve made. It’s peace of mind knowing it’s easy to schedule appointment’s and the technicians are always very pleasant and helpful.

Bought a new phone. The sales person did a great job except he didn’t change my address after I told him I didn’t live in Somerset anymore. He added the new address and didn’t delete the Somerset address. Some of my packages went to Somerset.

Have not had a membership for long. The Geek Squad has been very supportive. My recent purchase of a printer was placed to be picked up, Later told the item was out of stock. Had to change to shipping it home and waited for three days to receive it. will contact technical support for assistance.

I am very pleased to have the Best Buy Total membership ! The personnel at Best Buy are very professional and dedicated to my needs ! i am looking forward to the future shopping that I will enjoy at Best Buy and Geek Squad !

The only reason why I didn’t give a five star rating was that it was impossible to contact the geek squad through an AI telephone system that is obnoxious and actually insulting. There are many times when it’s necessary to not spend three hours trying to discuss something with the repairman. The Geek Squad deserves a five stars rating.

Almost pays for itself if you have to have anything delivered installed returned or exchanged. Makes the process smoother and easier if they know you have Total. You might save enough if you have a few large purchases for the year.

I really like this membership as it allows you to get warranties and gives you a long time to pay on card with no interest. I can pay things off faster and get other things I need that come up and not worry if I can't pay it right then.

I never realized how much value I was missing until I joined the Best Buy Membership program! From exclusive member-only deals to free 2-day shipping and extended return windows—this membership pays for itself fast. The tech support alone is worth it, especially for someone like me who upgrades gadgets often. The rewards points add up quickly, and I love that I can apply them toward future purchases. It feels like I’m getting rewarded just for shopping smart. Whether it’s for the latest phone, a new TV, or everyday essentials, Best Buy makes sure members always get the best bang for their buck. If you’re still on the fence—don’t be. This membership is the cheat code to smarter shopping!

My desktop got a virus and i took it to best buy and they solved the problem and i did not have to pay anything because i purchased this memebership other than that inhave not explored the benefits but to my knowledge it covers everything you buy at best buy.

Geek squad appointments, replacement of cheaper electronics (shokz headphones when they stopped working), repair of more expensive electronics (laptop), troubleshooting calls (smart washer/dryer connection to wifi), and so much more has made this so worth it over the past few years.