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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 11,509 reviews
  • Rated 5 out of 5 stars

    total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i used the geek squad twice the knew there stuff, very friendly got me in and out pretty quickly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT buy TotalTech membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless you want to pay $200 every year to keep your products protected, this is a bad purchase. I bought a MacBook Pro last year along with TotalTech Membership to get "free" Apple Care. I was told I could cancel anytime and still keep my coverage for any purchased products. NOT TRUE. BustBuy will remove coverage as soon you cancel your membership. So when they tell you that "it pays for itself", it's a lie. I would have had to spend $400 on this membership to keep Apple Care for 2 years when Apple care itself from Apple is only $200 and cover you for 3 years.

    No, I would not recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Total Tech membership provides free protection with deductibles that may be assessed as needed for purchase products while the membership is program and the item purchased. This protection does deactivate when the program is cancelled or not renewed, although you can choose to purchase a discounted protection plan instead of the free plan that comes with Total Tech that would cover AppleCare+ for the time it is purchased for. Please check out our Total Tech benefits at https://www.bestbuy.com/site/electronics/totaltech/pcmcat1629315977983.c?id=pcmcat1629315977983 BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad we bought this. Covers all the phones that we have and actually saves us money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has saved me much grief after my system was locked by an intruder.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kain Kim is now like a family member!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind that the Geek Squad is available to us is worth the fee membership.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had received a really good assistance when I needed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership has saved me money as well as my pc the customer service is out of this world

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is a great value and I know I have saved a lot of money with it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    We love our membership and Use it all the time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership is valuable, even though it is rather on the expensive side of things, i do like the perks, incentives or benefits that comes with it, plus its a one time payment yearly so it gives me a little breather .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for appliances not tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When purchasing multiple appliances this is a great deal! I would not buy it for the tech support. That is lacking and they don't have a clue what they are doing. I took a hard drive to them that they told me was dead and it wasnt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    simple way to solve my problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To easy for people who do not know it all. They made transferring all my data so easy. they did it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like the feeling of being covered

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as a replacement to Apple Care when purchasing new Apple product after neighbor suggested it..

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      The peace of mind that you have with knowing you are covered against concerns that may arise, is a great benefit of having Totaltech! Please remember to take advantage of the other benefits that are offered! If you ever need assistance, we also offer 24/7/365 support by visiting www.bestbuy.com/totaltech or calling us at 1 (888) BEST-BUY or 1 (888) 237-8289. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Love my membership! Very handy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I’ve had to replace items before like a headset and a controller and the process was seamless!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont often need help with my gear, but when I do, the Squad is amazing and this membership is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership helps with a lot of things that we use in our house or have bought

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this plan! Totally worth it! Free delivery, install and geeksquad! Have used it several times!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind with Total Tech - Great Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This membership provides me with everything I need for total protection of my computer and other devices.

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      Hey, Janette! I know how important it is to have devices covered in your home. Knowing you have protection and 24/7 support available is one of the best parts of being a Totaltech member! We're so happy you've been enjoying your membership, and we encourage you to visit www.bestbuy.com/totaltech for more information on savings and benefits. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Sign up! Just do it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total Tech has been with me for years and k will continue to have it every year!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved so much money with this sub, multiple installs wpuld have been more than $200, but this sub saved my money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this membership its so worth it, i end up saving to much with this membership.

    I would recommend this to a friend