Customer Ratings & Reviews

i've had to use my membership to replace a countertop icemaker and the process of returning was super easy. i really like that all new purchases are covered under the Total membership warranty as long as you renew each year.

Got to use best deals for all my purchases using my BB membership!

cleaned up issues on my computer, removed spyware thar had been installed

I love the easy it is to order and the time frame of delivery

I’m glad I purchased this membership! It gives me a peace of mind if one of my items has an issue and I can just get it fixed or replaced.

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So far so good, I want to see more of what this has to offer!

This membership its worth it. I buy a vacuum long time and recently got broken so i went and get a new one and the cashier start a conversation about how good this vacuums are so i tell her i have mine for over 2 years already and she asked me if i buy the vacuum with them i tell her yes i did so she tell me why you dont bring it back and check if they can fixed for you or replace it so i did and t h ey said no it can't be fix but they replace for a new one completely new i was like omg!! I cant believe other companies sale insurance on some items and you have to call over 100 times and they never do anything and this one i dont even need to call no body

The discounts are good to have for sure and obviously the free shipping , there is also a much overlooked included perk which is the two years of damage protection for purchases made while a member ( just remember that must be an active payed up member and you’ll be ok ) . Consider that if you purchased two to three $300-$400 dollar items per year the membership protection is cheaper then the individual coverage plans , definitely a win

Geek Squad installation team was great. Customer service beyond them has been horrible. I keep getting routed to Panama - no one has accountability and they promise me call backs with resolutions which never happen. I am in the market for audio equipment for a second home I am purchasing and unfortunately will be forced to shop away from BB

I’m really sold on Best Buy & their products and service‼️‼️‼️

Its good to have protection for big purchase items. I have not had to use this item. Not sure if i should keep it. I have not seen any extra slaes on things I am interesed it. But might be handy if you shop more here and for bigger purchases that require install and need protection.

Low Pricing, GREAT Customer support!! They Definitely have great expertise when it come to all your questions/concerns & about your products.

I love having this protection plan and knowing everything I have, and may yet buy, is covered.

A time and money saver that pays for itself for frequent or semi-frequent customers.

This membership has been real deal. Though I have not had to use them several because my electronics from Best Buy seems to be durable. But for the few times I have used it, I was impressed with the geek quad services. Items were fixed or replaced without stress.

Too many visits to buy, start up computer, Geek Squad was GREAT!

We have been very pleased with the helpfulness of each employee we came in contact with. We know we will get treated like family there.

Best buy Total membership is a great way to protect our purchases and we are using and will continue using the greek squad Services. It is a valuable membership that one should have.

I bought this membership because the employee told me he didn't make commission off of up selling it to me. He simply told me that I would make a lot of money back in points due to my large purchase.