Customer Ratings & Reviews

I've bought a ton of items from Best Buy in the past and paid for individual service plans for each item. Recently, I purchased a laptop and decided to get totaltech so I'd have support for all future items I purchase from Best Buy. AppleCare is even included, which was great because a couple weeks later I got a Macbook Air and I didn't have to purchase a separate plan from Apple! Super happy with my decision to join so far.

I always tried to fix my computers by myself, losing time and data in the process. I got the membership , and set an appointment to bring my mac, they even called me one day before it was supposed to be picked up and it was fixed, clean from virus, Trojans, etc. I was seriously thinking in getting a new Mac, but my computer is running flawlessly now. Great job Totaltech or Geek squad guys.

Hard to say so far whether it's worth it or not. I would have had to pay 150 dollars to have a TV delivered so it was worth spending the extra 49.99 for the setup and other perks offered. I wish you didn't have to pay for the second year of total tech to get the second year of warranty on the TV.

I so appreciate the opportunity to have a group of people who will take the time to work with me to understand the vision I have. Then to create and install the technology needed to make my vision come to life. They listened, they suggested and cooperated with me all the way!

If you buy a lot from Best Buy or are planning on making a big purchase, TotalTech is definitely worth it. Covered protection plans for up to two years on both my laptops, got me exclusive deals that ended up already just paying for the membership itself, and got me free two day shipping as well. I was planning on getting a TV from Best Buy as well, and Totaltech would cover the mounting, installation, and warranty for free.

This membership is amazing every item I buy I get the automatic two-year warranty through Best Buy that’s season $800 immediately and I get my return on the price. Also I just bought a new TV and the installation is free so overall great value for the price usually get your money back within within one or two purchases highly recommend it it is always best buys professional, efficient, quit and set up everything correctly

Besy Buy TotalTech is a "no brainer" deal! I have contacted TotalTech at 2:00 AM, visited couple stores, and standard telephone contacts. Each time they were professional, responsive, and courteous. They took ownership of solving my issues, which were not always straightforward. Given the people, the service and benfits the overall values greatly exceeds the annual membership fee. TotalTech membership is 5 Stars!

This membership is a real value. The Geek Squad is a great service.

It is always nice having a safety net when it comes to your technology and this membership provides it for you.

The cost of this program covered the delivery fee, installation fee and removal and haul away of my old appliances that other companies would have charged. In addition, I applied for a Best Buy credit card and got 10% cash back on the purchase of the new appliances to use on future purchase. There are more Tech perks and warranty perks with this program too. The process was easy without any hassle. I highly recommend this program.

I am typically not an impulse buyer so when the in-store salesman asked if I wanted to purchase a Total Tech membership I was hesitant to subscribe. He explained all of the benefits and it was too much to pass on; so I did it -- I became a Total Tech member and I am so glad I did. It has saved me both time and hundreds of dollars. Total worth it and I will renew each year. Two Thumbs way up on this!

Great value! You can never be too careful. Highly recommended. Won’t make a purchase without it!

During my recent visit to BestBuy, I was assisted by Christian, whose customer service was exceptional. He was not only knowledgeable about the products but also incredibly patient and helpful in guiding me to make the best choice. Christian's professionalism and friendly demeanor greatly enhanced my shopping experience and are reasons I'll return to BestBuy.

Having this membership is a lifesaver as a single mom on a strict budget. It allows me to have the geek squad all year for one low price. So if something breaks or is acting up, i dont have to worry. It also gives ne the best deals on electronics and other merchandise. So having this membership for me truly is a no brainer!

Having this membership for the year was beneficial. The geek squad was able to retrieve some of my important files before my laptop computer fizzled out. Not all of the files were retrieved, but I do have some of them saved on my external hard drive. Due to economic duress, I have not been able to renew my membership with the geek squad this year. But, I would if I could renew my membership for another year.

Free appliance removal was huge. Not having to pay delivery and removal on appliances paid for itself

Love having Total Tech. I wouldn't be without it on purchases.

I originally was just gonna pay for the one year because I needed a new washer and dryer, but the value of this membership is so much more than I expected. Im thinking I'm gonna keep this membership long-term. I've upped the quality of my life with things I wouldn't have thought I could afford before this membership and line of store credit (bed frame, kitchen appliances, foot bath, etc). Plus protection plans on everything!!!

I've had this membership on and off for years. It always proves to be worthwhile. Gavin, our sales person recommended it again after listening to our story. So glad we took this advice.

I would say good but they came to set up YV on a stand for me. The two fellows that came didn't read the direction at all. They said they could do it. When they thought they were finished I told them it was suppose to have four bottom pieces put on so it doesn't scratch the table top. They took care of that but when I read the instructions the next day they didn't put the base on the stand. Which wouldn't have happened if they would have looked at the instructions.