Customer Ratings & Reviews

Very knowledgeable technology service. The technology specialist fixed a couple 0f different issues for us knowledgeable

Geek squad was very knowledgeable and professional about what they did

This most definitely came in handy. Don’t think I could’ve went them without it.

The membership is a great value and have used the Geek Squad service many times for several different devices!

This membership is very good for the price it gives me an ease of mind and allows me to save a lot more on money. It allows me to feel reassured on all my purchases with geek Squad assistant, repairs, and protection plan. Also has other benefits that I haven't used yet. This membership is definitely a keeper

Love our unlimited greek support ❤️ & being a member offers other perks as well.

This is a great computer for the price does anything you needed to do for simple home use.

The total tech package is absolutely phenomenal for frequent Best buy shoppers a definite must have!

This membership is the best Ever! We use a lot of devices in our organization and it's so helpful to utilize this service, even to discover if we need to update our tech.

I have benefitted greatly from the plan. I have had a few claims and all have gone smoothly. The only issue i have is that some computer parts are not covered under the plan. weirdly not all computer parts just some (CPU to point one out)

So glad we had the Geek Squad debug our computer after we were hacked. We took the membership for peace of mind. The techs were very professional and so very helpful.

Being a member of Best Buy has truly assisted me in ensuring my children have the necessary computer equipment to use as they attend college! The My Best Buy Plus is phenomenal!

Love the access that Total tech provides for my family from laptop issues to diagnostic for repairs on other appliances!

The straps do not have adjustments good enough to fit the head well. It keeps the back strap too high on the head for a good tightening for the eyes. The velcro adjustment has to be used with the left hand . A bit awkward for right handed people. The eye protection is very large so it seems to let light in that one would rather not have. It can only be used sitting streight up with the head tilted up slightly or laying down with the head back in order to have enough air to breathe. I personally did not like the pulsing vibrations. I was able to use the continuous vibration. I have not used it enough to see the skin difference, I am hoping for the best.

This membership is a REAL value to me. Member prices are great considering the service I receive from having a Total Protection Plan. Geek Squad support is wonderful. Also, I love the peace of mind of getting REAL protection with no push back from the Customer Service Dept. on anything I've ever had to return or exchange. It's a fantastic plan that I couldn't do without !!

Overall great service but sometimes very busy. Good product.

Definitely a must have if you shop at Best Buy alot like I do. Excellent deals, excellent value. Great deals that are exclusive to the membership.

The membership is a good deal, it saves me money when I had issue with my laptop.

This membership saved me a lot of money this last year.

Sales people are professional and courteous. The laptop is awesome as expected. Lots of horsepower.