Customer Ratings & Reviews

The main computer builder that built my rtx 4080 just recently did an amazing job the first time i went there was to have my rtx 3070 ti cleaned out because my PC was super dusty and dirty and he put a lot of elbow grease in cleaning it and I’m overly satisfied with this guy i totally forgot his name but as long as he’s there I’ll always be bringing my pc’s directly to him he’s just that guy

Some top tier to shi like they really be putting you one game frfr

Membership is well worth it for the peace of mind it provides. Two years warranty on purchases and can be extended

Considered this option as a relatively frequent tech buyer. The membership cost pays itself off rapidly and covers most of your tech needs. In store you will also find special reduced pricing on various items for members. Value is subjective to your use case, for someone like me who likes to cycle through tech, this was an easy decision and as already within 3 months more than paid itself off.

It's pricey. Tech service was ok. I had most of my laptop up and running, he couldn't get my files off my old laptop, had yo take it to the store & lv it. Thought it was 24 mnths, but now I got an email changing it and what's covered after 12 mnths

I wasn’t going to purchase but realized the cost of getting my daughters fixed would be a few dollars less and thought how great it would be to get help with other things I saw that total tech covered! It has saved me hundreds and is quick and easy. Shane is the best associate I have worked with at geek squad and any Best Buy store in general.

My membership in the Geek Squad is beyond happiness. I feel secure knowing that my computer is safe, and that I am free from compromised hacking. The Geek Squad is phenominal; and is always available. This allows me to continue completing all of my necessary computer work. I may call upon them at any time, to protect my necessary fiduciary responsibility. Thank you Geek Squad!

The access to geek squad alone has been extremely helpful. I built my own pc and brought it in several times! They also fixed up my old laptops for me before i sold them. Plus the free warranty! My membership has paid itself off 10x over now

The Totaltech program was outstanding. Unfortunately, the features that set the Totaltech program apart from other similar programs, free delivery, free installation, and free haul-away, are no longer included. Instead, they lowered the price by $20/year but took away the main features that prompted me to purchase the package.

I was a little worried that this subscription would be another thing that the company doesn’t do everything they advertise but that’s not true at all. I got a MacBook Pro and decided that it wasn’t for me, so I went a month later to return it even though the policy is 14 days but with totaltech it’s 60. They let me return it with no problems! I’m glad I got the totaltech subscription!

I believe in purchasing a protection plan or Geek assistance plan with anything I buy because I made that mistake once and it was terrible and costly. I trust Geek Squad and Indefinitely trust BESTBUY! Get protected by becoming a member.

I highly recommend purchasing the Totaltech membership. It can come in handy when you least expect it to. I was happy to know that I had purchased when I was buying home items for my new home. It made me happy to know that everything I bought was guaranteed and could be replaced/repaired. BUY the membership, it helps to cover your purchases!

I wish they had more American Techs. When you call after hours or during peak time you get 3rd party reps and sometimes they are hard to understand plus they repeat stuff so many times. I do love in home set ups but I heard that was going away

This membership has saved us so much money! From repairs to new purchases our membership always provides savings.

Absolutely worth having. I bring my laptop to the store and they fix it, Yes you need an appointment, but rarely have I needed to go far to get it fixed the same day. Most of the time the techs can fix while I wait. Sometimes it has to be sent out. But still, someone fixes the problem asap. This is so important for a small biz.

First time I ever bought a membership and I was so pleasantly surprised! Significant savings on two appliances, installation fees waived, free delivery and protection plan for 2 years. Who knew?! Savings more than paid for membership fee.

I love the whole idea of this membership! At first i didn't think it made sense as i just needed a quick fix on my laptop but i thought hey i have kids so it might just come in handy. And it definitely did because i dropped my laptop and instead of paying for a whole new one i can simple make a quick appt and just bring it in to get looked at for no extra charge! Very convenient and stress free.

Love, Love, Love my membership!! You guys & gals Rock! Very knowledgeable and give good advice for the most part. Have helped me over the phone, which I appreciate GREATLY!!

The handling of my laptop file transfer from Surface Pro to new Lenovo was inadequate. No direction or support provided by drop off staff. However the at-home followup for set up was outstanding and well worth the cost of Total Tech

I have to admit that I was not interested in the Totaltech membership at first. However, the salesman Tim explained that it not only provides an extended warranty but also free installation. I have had a refrigerator, oven, dishwasher, microwave, car remote start, car stereo all installed for free. The Totaltech membership saved me $$$ ( that's the symbol for hundreds). Thanks Tim!