Customer Ratings & Reviews

It nice and only worth it if you use their service to make for the expensive price. Had no problems with my devices. I like the extended return policy. They got some good sales too with the membership. And first in to purchase a ps5 console or xbox series x console.

Absolutely worth having. I bring my laptop to the store and they fix it, Yes you need an appointment, but rarely have I needed to go far to get it fixed the same day. Most of the time the techs can fix while I wait. Sometimes it has to be sent out. But still, someone fixes the problem asap. This is so important for a small biz.

We brought a close out tv from the news paper and it only lasted three months. With Best Buy protection of five years I have no worries. I brought a open box that came broken. We return it to the nearest Best Buy. Best Buy total tech give us a brand new tv. Our brand new tv works great because we had Best Buy protection. Other sellers don’t offer protection! Buy Best Buy protection saved our expense purchase!

hi guys! I've been loving the Best Buy Total Tech Membership. It's like having your very own tech expert on call. The discounts and benefits are seriously good and it's saved me so much time and hassle dealing with tech issues. Plus, it covers all your devices, which is a huge bonus. If you're looking to make tech simpler and more accessible, this is definitely worth checking out!

Worth the price to me to have unlimited geek squad for them to transfer the data from my old computer to my new for them to sit down and go over the new computer to do in-home service and installation of any other products I buy within the year

Great value for pc repairs if you need part check ups.

I love this product it really helps me at work hope to get more

I purchased this membership only after my laptop from Best Buy had been serviced. As a result, I did not utilize it for any other services and therefore did not make full use of the membership's value. Now, I am experiencing issues with several products that I bought from Best Buy.

Great value! You can never be too careful. Highly recommended. Won’t make a purchase without it!

In home service was quick, efficient, and they were wholesome and accommodating after I called later the same day to run a longer HDMI cable because I wasn’t comfortable taking my chances to replace it myself. And they took to my dog when they arrived to make it seem the whole experience seem like we were friends helping each other out with a move and setup

This is the best 'insurance' plan in the world. I am older and do have technology 'brain fog', and I love that I can go into any Best Buy, anywhere, and there will be a patient, kind, knowledgeable person to help me with my computer, even though it is usually operator error. They always explain in terms I can understand so I do not repeat the error. Geek Squad are my Technology Gurus!

Came on time & excellent setup of our Televsion& yesterday in Help with apple watch 10

I really like the yearly membership but I do believe it is a bit expensive, not sure I can keep the membership next year. Since being on a fixed income I do find it a litter more then I can afford. It would be very helpful if you would offer a Senior discount.

I've had this membership on and off for years. It always proves to be worthwhile. Gavin, our sales person recommended it again after listening to our story. So glad we took this advice.

The manager, Sean, at the Webster, TX location convinced me to buy the membership. For every question or doubt, he communicated a benefit. I purchased it in May. Since then, I purchased a new vehicle and upgraded my car audio and security system. I saved hundreds on installation labor and protection plans. It has paid for itself within two months of the purchase.

These total tech people are awesome!. I have not met 1 person that didn't help me whether coming to the house or when at the store. I just wish the store would let them make their own appts. When I call the 800 #'s, I get someone from out of the country. I've had to make a 2nd and 4rd appt because they set it and the tech are too busy to come out that day. I hope Corp. Best Buy can figure something out.

I purchased my Totaltech membership because I am NOT tech savy. I love the Geek Squad! They have helped me numerous times with technical issues with my laptop and cell phone. They are very patient and so knowledgeable. I also called and had them come to my home for a problem with my smart tv! I would highly recommend Totaltech membership to everyone!

The access to geek squad alone has been extremely helpful. I built my own pc and brought it in several times! They also fixed up my old laptops for me before i sold them. Plus the free warranty! My membership has paid itself off 10x over now

This membership is a great thing to have when you have large appliances to be deliver and install worth the price and you get more perks with it, like item discounts and great geek squad support 24/7

I have been very pleased with the tech service received. I was reluctant at first but my former service retired and I had to find a replacement. Best Buy filled the need very nicely. They have helped me on serveral occasions - over the phone, in my house and in the store. I am glad I signed up for the service.