Customer Ratings & Reviews

This membership is a great value to me! You get unlimited Geek Squad support which is great for us technically challenged people!

I believe it is a good value. Like the perks that come with it.

Just moved over to google fiber and added eero7s for better wifi coverage in my house and outside. Had dome 6s before and this eorks well.

This member ship it’s a really valué and important because it helps me to save money and get discount every thing I buy

I like the way you guys send me emails. To let me know about new products on sale. 24/7 geek squad tech support. Free 2- day shipping. The extended return and exchange on most products.

With the advanced technology that has dominated our lives, it's important to have a good tech support system in place. I built my Rizen 5 with an AMD A5 processor. It constantly needs attention with drivers and such that the guys and girls at Best Buy are able to fine-tune my system. I couldn't be happier with their work. Good job, everyone!!!!

Pretty good for the price, I’d recommend. Love the extra help

One of the best Product on Best Buy. I love shopping from Best Buy all the time and I found everything at a very reasonable price . It’s like dreams come true

So thankful they were able to help me with my problem! Highly recommend

I spent over 40 years supporting technologies (computers, OS's, networks). Now that I'm retired it is a relief to simply contact the Geek Squad, who are knowledgeable, efficient and patient, who will get me back up and running quickly. This means they manage my devices and I never have to stress out. The membership is a great value for me and my family!

really great Geek Squad staff. Patient because I am no Techie. Clear explanations. Explained the benefits of membership

I am very pleased with my Best Buy membership. Tech support is excellent

should take the choice of regardless as if u pc is not new but of aid it can support well

Great Tech Support. Good Value. This will keep yor devices fine tuned...

I love it. I am really looking foward to making more purchases. I recommended it. Thank you so much.

Its a good value knowing you can get your computer fixed by the pros....

membership was inexpensive, considering it includes the Geek squad transferring my data for the price of the membership

This is a great value and convenience for us. Would recommend to anyone

Geek squad are the best peace of mind. Thats why i.purchase at best buys

I signed up for the Best Buy Total Membership hoping it would provide real value over the year, but honestly, it’s been a letdown. For the hefty annual price (currently $179.99), I expected more inclusive benefits. While the plan sounds great on paper—tech support, product protection, discounts, and service perks—you’ll quickly find that you still end up paying a good chunk out of pocket for things you thought were covered. For example: Repairs often have service fees or labor costs that aren’t included. Discounts on certain items are minimal or limited to things I rarely buy. The “exclusive access” perk feels underwhelming—nothing I wouldn’t already see as a regular customer. Reading through other customer reviews, I’ve seen a lot of the same feedback: Confusion about what's actually included Disappointment with the level of coverage Some mentioned the plan used to be better, but recent changes made it feel more like a cash grab. The only real perks I’ve consistently used are free shipping and the 24/7 tech support, which is helpful but not enough to justify the high price tag—especially when I still have to pay for many services or repairs anyway. Bottom line: Unless you’re constantly buying big-ticket tech from Best Buy or need frequent tech help, the value just isn’t there. I’d recommend doing the math based on your usage before committing for a full year.