Customer Ratings & Reviews

I believe in purchasing a protection plan or Geek assistance plan with anything I buy because I made that mistake once and it was terrible and costly. I trust Geek Squad and Indefinitely trust BESTBUY! Get protected by becoming a member.

I love buying big appliances at Best Buy beacuse the delivery and installation service is always the best. The guys unwrap the item infront of me so I know is 100% new and free of scratches. They are very careful when bringing in the item and knowledgable when they install it. Havent had any issues with any purchase so far Is a peace of mind having then do it.

If you dont shop on the regular for electronics games or appliances be small or big then i don’t recommend it. This covers all new tech and appliances under warranty for the entirety of the yr. They have several great discounts as well.

I have had Geek Squad support previously and was worthwhile -- many problems difficult and time consuming to resolve without assistance with new high tech items. Especially recommend if you purchase multiple items or high cost items.

I hope this "membership" will be a valuable purchase. I am not sure as to what services are included as I was initially told that any items I own would be covered and I am not sure that is a true statement; I called to have an item I did purchase from Best Buy several months but was unable to install it myself would be covered. The agent did install it for me but pointed out it really was not covered since it had been purchased some months before.

If you are like me and buy alot of stuff from Best buy, it a no brainier. You get alot of discounts and extras like, 60 return policy for all items. They also have 2 years of warranty for all items you buy. ( as long as you stay a member) that is the thing I don't like is you have to stay a member to continue the warranty. But I always go to Best buy so that's why love it so much.

I bought this exclusively to facilitate car audio installation, which is largely covered by this membership. Knowing ahead of time that I would pay a premium for the products (which need to be purchased from best buy), I was content believing that I may break even with the installation costs (given the cost of the membership) and have the peace of mind of knowing that the labor was under warranty. It's not worth it, mostly do to the headache of trying to realize the benefit of the warranty (see below), but also scheduling service in the first place. First of all, the claim that there are experts waiting to assist you is a lie, at least when it comes to car audio. They cannot and will not help you with anything related to audio installation, unless your objective is to be forwarded to someone else. The someone else will be the installers at a particular store, i.e. the people actually performing the installations, which is to say that they are infrequently in a position to answer the phone (or choose not to), let alone provide adequate customer service if they do. As a result, count on being forwarded to a line that will not be answered and will seldom allow you to leave a message. This has been my experience when asking questions related to my vehicle or the installation/warranty process, or more recently addressing a recently installed and now defective product. My most recent attempt to resolve the defective product issue, after successfully leaving a message but receiving no call back for days, predictably led to my being forwarded to the installation bay, only to be informed (by the customer service associate, not the installer) that the installation bay was not taking calls today. You read that correctly, the only person that is in a position to even begin addressing the issue for this TotalTech member was not taking calls. The only alternatives provided were to drive to the store and hope to talk to someone, or try another store - unbelievable. At this point, I'll have to drive to the store and hopefully get to speak to someone helpful. If I'm very lucky, they'll triage the issue on the spot. More than likely, I'll have to set up an appointment and make another trip to the store. Either way, it's likely that they'll diagnose a defective product, for which they'll have to order a replacement, and I'll get to come back again. I wish I could get my money back.

I am not sure if the Geek Squad has a real revalue to me. I was a little disappointed with the service. I left my Laptop for repair they could not fix it; not a problem with that. The problem was my laptop was not returned the way I gave it to them. It was missing parts. I asked about it, and they could not find the details and offered no resolution. On the other hand, I called the geek squad, and the young lady did a great job helping me with my problem. Very professional and knowledgeable. I am still determining if this is worth keeping. Being a member has other great values, that are very beneficial to the consumer. So, if you like discounts, free delivery and etc then join.

I didn’t use the membership as much as I thought I would. My mom on the other hand is a graphic designer and it was a great purchase for her

It is good awesome perk to have Total tech perk I am really pleased with my services I get from the geek squad team, they have resolved my electronic problems, thank you for the great service! Cheers geek squad team keep up the good work!

I like the membership because I have someone to turn to when my things do not work. The price is well worth it. I did not appreciate making an appointment but 2 people (not scheduled) went before me.

This was a great purchase. All employees at Best Buy are so friendly and willing to help. This was one of the best purchases I’ve ever made and I don’t regret it one bit. Thanks Best Buy!

Become a member today and get great value and protection. Not all plans are created equal so enjoy a full year membership and relax

This experience was a little rough. Arranging purchase, home delivery, and set proved to be more than the system could handle. I was on the phone for at least 3 or 4 hours. made calls to 3 countries, and even though EVERYONE was courteous, happy, and understandable the deal just could not be made. At last we learned the hang up was no one could install the compute web can or computer speaker. Why not say so up front? We will make a new deal. Finally the stuff was deliver and mostly set up but this took several reschedules on Best Buys part. I remain a best Buy customer primarily this is how I access Geek Squad and I love their warranty programs.

[Employee of bestbuy] If you are really into tech you should definitely get TotalTech. You pay a yearly membership with protection of all of your purchases! Most of them can go up to 2 years. If you don’t like the product you can simply return and exchange during the period. You get 2 days shipping or even on the day itself. Member discounts and exclusive access too!

I love my 75" Sony TV. The color and picture is great. It is simple to use.

I bought this plan for the benefits it provides. I enjoy knowing that my purchases have protections besides what the manufacturer provides. In addition there is a rotating selection of products that are available at discounted member only prices. The price of the plan is well worth the peace of mind it gives me.

If you don’t know how to set up a printer or if you are not tech-ie, then get it. My friend laughed at me for getting it but when I asked him to help me he said he was busy. So I made the right decision in getting the membership. It’s someone to help me when I need the help. I was able to use it to install my window air conditioner so that was worth it too.

Reliable, helpful, friendly, and effective. Over several matters, had to call: answered quickly, and resolved all problems quickly and setting deliveries and appointments. (But the times they promised were often unreliable, often coming early or late.

I think it’s a really good idea to get depending if you need some warranty and some peace of mind. Plus it has exclusive deals with it and a way longer return policy. Well worth it if you use Best Buy a lot like I do. Love it.