Customer Ratings & Reviews

This membership is worth the money. I've already used the Geek Squad twice which had I gone to some other Tech service would have cost me twice the amount. They were patient and explained everything to me. They were able to transfer data from my very old machine to my newly purchased machine and fix any compatibility issues. I highly recommend them.

I've had total tech for i believe at least 4 years straight and i would never be without it. The peace of mind and yearly perks are well worthwhile. I've gotten my monies worth each snd every year. Total tech is simply the best product warranty that i ever had hands down. No hassle product support, no deductible and 24-7 geek squad assistance.

The membership is wonderful if I had the needs. I actually thought it would be useful with an old computer and all the business tech hiccups. Unfortunately, I am not as busy as I hoped and have to cut costs.

While I had the Geek squad membership they were very helpful, always pleasant and knowledgeable. Always able to fix my issues in good time. As a senior individual I just did not use the service enough to make it worth my time to keep it. I would defiantly recommend it for someone who has a lot of electronic equipment.

Total tech membership has been a lifesaver for us. We moved from Texas to Chicago and we were able to coordinate TV mounting and smart home installations at a very reasonable price - free if purchased the items through BB. Plus anytime we have any issues with any appliance, it's great to know you have a reliable place to turn to. Well worth the annual fee.

I brought my iPad and Apple laptop in there because I was locked out they helped me to get back in the service is on point I want to Thank the guys at the homewood store for Helping me

To be honest I have no idea what I am reviewing but it stated it was in store. I wanted to write a review anyways because I absolutely love Best Buy, especially the store in my area. Everyone is very nice and polite and knowledgeable. I visit the store once every week or two for no reason other to look around at all the new tech.

This membership was a real value to me when I dropped my phone on the corner of a heavy plate. A spider-web type break was obvious, and I was certain I had ruined my phone. A very knowledgeable employee quickly calmed my fears, not only replaced the protective cover, but took time to clean the interior of the phone case. I'm sold on Best Buy.

We purchased the TotalTech membership when purchasing my daughter's laptop for school. Despite being pretty tech savvy myself, I felt that the peace of mind that TotalTech was offering me was a great exchange for the price. Although I didn't intend spending that much, I don't regret it one bit. Especially since I can extend it to future purchases.

Free appliance removal was huge. Not having to pay delivery and removal on appliances paid for itself

Great value. Pros Didn't have to pay for any installation Call in service was great. Got my issue resolved. When my items were delivered, a totaltech member reached out and that made me feel appreciated Access to certain discounts Less worry and work for me, they took care of everything. Cons I reached out via chat when i had an issue with my refrigerator no making ice and all i was offered was a replacement no technical support nor empathy I had to call multiple times to resolve an issue and when my call dropped after me being on hold for quite sometime, the rep did not call back.

Totaltech is by far the best thing I’ve purchased. Since purchasing my membership, I have saved $1K. From purchasing a GE Black Slate Microwave to Blink cameras, both installed by the professional Geek Squad. I’m looking forward to renewing my membership. It pays for itself and your return on the $199 investment. Best decision I’ve made while shopping at BestBuy

I was glad to find out that the total tech membership inclded quick shipping. I got the membership to provide better service for my computer repair, but that really didn’t change much about the speed of my comuter. So i guess that it was a wash.

Love love love the yearly plan. The squad is there when I needed them recently when I was hacked. They made the clean up process easy, did it same day and I was back in business. Have used over and over when I have had a problem ( even when problem was user error). The Yearly plan is a must for those of us who are tech challenged.

This membership is one of the best things one can buy. It definitely saves one a lot of money because it provides free service by the Geek Squad, and other goodies. The Geek Squad came out to our home to reprogram the Wi-Fi extenders, got it done quickly and at NO COST to us. Another company had quoted $140 for the job. This membership is well worth its cost!

We had a few purchases in a short period & having the membership helped save us quite a bit of money.

Total is great. I was able to purchase mine before they changed their new policy in which you would have to pay per installation. Other than that, it’s 1 year of great services from Best buy and Geek Squad.

We purchased the Totaltech membership plan in April 2023 when we bought the laptop. When we purchased our Sony 85” TV and mount, this membership covered it as well as provided free delivery and set-up. What a fabulous deal! We highly recommend the Totaltech membership especially if you purchase several tech items.

Its so important to have Totaltech membership when you have electronics. The Geek squad always comes through. When I was having issues with my new power supply they had me bring the computer instore and it was fixed in less then 24 hours. Im not saying in evey case it will be that fast. but they really know what there doing. Thank you TotalTech!

I’ve had it for almost a year & although I don’t buy as much at Bestbuy as I used to, I would still definitely recommend it, esp if you are in the market for any major or minor appliance purchase. It paid for a major appliance installation & haul-away, not to mention the extended service plans it offers.