Customer Ratings & Reviews

Pete was the best salesman- took time to explain options and made us feel like we chose what was best for us.

Bought various items using my Best Buy membership.

This membership is a real value. Member prices, and Geek Squad are great! I have a peace of mind knowing all the value I have in my Best Buy total membership.

This membership has been extremely helpful for all our purchases. It is a very good value and our local Geek Squad is professional.

Knowledgeable staff, professional knew what they were doing. No propblems with downloading previous info on old computer.

Love it as it’s better than going to Apple Store and a good price.

TotalTech pays for audio installation labor fees with items purchased in-house. Between applecare+ and geeksquad perks, Totaltech paid for itself multiple times. Worthwhile investment at the time i purchased 2 years ago. Totaltech is now simply "Total" and the terms and conditions have updated slightly it appears. I am not sure what the new service offers, in comparison.

I like the way you guys send me emails. To let me know about new products on sale. 24/7 geek squad tech support. Free 2- day shipping. The extended return and exchange on most products.

The Geek Squad was very friendly, knowledgeable, and helped with my technical issue.

One never knows so this is a must to have now. Great price

Great to have I love Best Buy it is good to have especially if you love tech

This membership is a great option. It has already helped to pay itself off by the fantastic options and coverage that it offers. Thanks, Doug Andrews

We saved by not having to pay extra for the geek squad to set up our new computer & gave us extra warranty on our new dishwasher.

Everyone was very helpful, From the Sales person to the Geek folks who helped me set my new lap top up.

Used this right away setting up a new computer. Geek squad did a good job.

I like this protection plan because it covers a lot of services with this plan you can get your large items or small items checked computers stoves refrigerator microwave dishwasher or phone they are there to help you and as far as phones some places charge you to check your phone even if you bought it there. I can truly say this service plan is great.

Best Buy has a completely incompetent fraud protection system. They send an email that doesn't have their logo, asking you to call a number that doesn't appear on their website, so it looks fraudulent. The other thing that looks fraudulent is that all their fraud-related emails are set to disappear from your inbox after you read them. They give you 24 hours to respond to the email. If you don't, they block your name (not your credit card, your name) so you can't order anything, not even at their stores, for delivery at their stores. They don't even check with your credit card. To get the block removed, you have to find someone in their maze of a phone tree who actually understands the system and can contact the powers that remove the block. The department that removes the block is a secret that they don't communicate - not to their sales representative, not to their in-store staff, and certainly not to their customers. Once you find a person who knows something, they are great. Bottom line: 10 days, 6? phone calls, 2 trips to the store. Maybe after all that I might have now placed an order that I hope will work. They need to fix their horrible system and inform their people how it works.

No dislikes at all. What i love about this plan is that it birngs ease because i get 24/7 tech support, protection plan, and 60 day return policy. Also If you buy a electronic from Best Buy in the last 60 days and you add this plan your device is covered. And its a yearly plan

I use them very little but when I need them I've got them!

Is really good this membership I love it. Thanks