Customer Ratings & Reviews

Great value store personal always helpfulb on storr snf b online.

happy with it, I did not use it but I have it just in case something happen.

I signed up for the Best Buy Total Membership hoping it would provide real value over the year, but honestly, it’s been a letdown. For the hefty annual price (currently $179.99), I expected more inclusive benefits. While the plan sounds great on paper—tech support, product protection, discounts, and service perks—you’ll quickly find that you still end up paying a good chunk out of pocket for things you thought were covered. For example: Repairs often have service fees or labor costs that aren’t included. Discounts on certain items are minimal or limited to things I rarely buy. The “exclusive access” perk feels underwhelming—nothing I wouldn’t already see as a regular customer. Reading through other customer reviews, I’ve seen a lot of the same feedback: Confusion about what's actually included Disappointment with the level of coverage Some mentioned the plan used to be better, but recent changes made it feel more like a cash grab. The only real perks I’ve consistently used are free shipping and the 24/7 tech support, which is helpful but not enough to justify the high price tag—especially when I still have to pay for many services or repairs anyway. Bottom line: Unless you’re constantly buying big-ticket tech from Best Buy or need frequent tech help, the value just isn’t there. I’d recommend doing the math based on your usage before committing for a full year.

The best buy total support membership is a real value, I have 3 PC-s that run full tilt constantly. It is a small price to pay for the security of knowing your high priced devices will always work and function as they should. I wish more companies had services of this quality and value !

Fairly pricey in this day and age, purchased with laptop to receive data transfer from damaged laptop to new one. Hoping canceling before it automatically renews after a year wont be a hassle.

Great to have this available with purchases, glad its offered.

The way they treated me was really respectful even though I yelled at the costumer service person " He waved the fees for me " Ultimately " Great personnel "

I use my membership every time I make a purchase. The interest free financing has saved me a load of money, and automatic warranty is great peace of mind.

I highly recommend the My Best Buy Total protection plan. It’s been a lifesaver, covering all of my products with excellent service. Every item I’ve had under the plan has worked perfectly, and on the rare occasion I’ve needed to exchange something, the process was smooth and hassle-free. The peace of mind it offers is fantastic—knowing that if anything goes wrong, I’m covered. It's a great investment, especially if you have multiple devices like I do. The customer service has been consistently great, and I haven’t had any problems with the coverage or exchanges. Highly recommended!

This is the best purchase I have made in a very long time. It was recommended to me by a friend, and I had doubts. It has already paid for itself in just one short month!!!

Im still a bit skeptical with Memberships. If I didnt make a big purchase I don't think it would have worked out for me. We have 1 year under our belt and have made several purchasee that are covered for 2 years as long as we continue to re-up every year. The savings perk is a great set up as well.

Overall a great buy. The return for your money is well worth it.

I bought accessories and tried to have a clerk to help me install the accessories, and it took a short time to pick it up. A very good experience

Total membership is totally worth the price, you know your purchases are covered and you have geek squad for your technical stuff.

Love this plan. All my devices are protected I got 2 device wiped clean and reset. They are very knowledgeable about the devices and great with recommendations.

This membership is a great value for wonderful service.

What’s included with the membership is absolutely with the price. Everything’s so expensive, a little insurance doesn’t hurt.

I love it. I am really looking foward to making more purchases. I recommended it. Thank you so much.

Simply put . Nothing short of amazing it gives the best insurance for electronics around

good deal. The teams have been very friendly and helpful.