Customer Ratings & Reviews

This is a great membership. They offer flexible memberships. I found that keeping a repair membership helpful.

The Total Tech plan is a wonderful benefit in addition to the great value of Total Tech. Best Buy has helped us with so many technical issues, quickly and efficiently. We have received this protection on many purchased at Best Buy at no additional cost - what an amazing benefit! I recommend Total Tech to everyone! Thank you Best Buy!

WOW! Basically, no more tech headaches! Our Geeks have been helpful, personable, friendly and extremely knowledgeable. My husband got a tutorial for his new computer, and has been a confident user since! We appreciate the ability to have them handle any and all of our tech needs! This membership is well worth the $$ and more!

Was worth it since I had a major hard drive crash. Computer hard drive had to be replaced and much material had to be downloaded back to my computer. Geek Squad did a great job of taking care of me!

excellent washing machine work perfect and performs very well I'm very satisfied with this product.

The young man that helped me was very polite patient and did everything possible to help me. I usually don’t have patience or feel the salesperson don’t have patience but I got the red carpet treatment with Jacob. The world needs more people like this.

Been a loyal member since 2015, and a regular customer. I Love this store,... I am so grateful for this Special program and would not be without it!! Love the Geek Squad and, all that this service provides with this Best Buy Total Tech Membership

It really is one of the best purchases I have been able to make every product to protected state and has been replaced when required thanks to the advisor who recommends buying it thanks.

Really great service especially for when i got my new apartment....however they wanted to charge me to remount my tv and it was supposed to be covered....for $200 d service should be for 2 years or at least 18 months.

The best buy membership is the best thing you can get from best buy. My brother and his family has it as well and he’d advise me to get it and it was money well spent. I purchased it when I bought my washer and dryer which cost in excess of $2000 and with the best buy membership, I can save a whole lot with all the benefits that it comes with.

Repair ticket intially was misplaced and A bit pricy but didn't have many options to repair a laptop with keyboard issues. Recently bought a hand held vac and it added coverage to that so that was nice.

Loved the convenience of repairs and help, the auto renewal automatically chooses the most expensive plan rather than providing you a choice between the three available tiers. When i enrolled there was only one option. Best buy failed to inform me that the plan options were changing and so was the price. So be careful and attentive. However, when i contacted the company their customer service department did a great job resolving this problem. Also, be aware that very large devices are not eligible for in store repairs.

I signed up after buying a dishwasher. It was great to have to cover delivery costs and warranties while a member but I don’t know if I would continue paying a yearly subscription if I wasn’t buying large appliances.

This membership is a great value. The people in the store have been very helpful and very knowledgeable. It would be even better if when I call I could actually speak to someone at my local store or at least someone in U.S.

Overall a good thing. They replaced a phone for us. They also changed my computer battery. The battery did get screwed on poorly. That is the only reason that I gave 4 and not 5 stars.

So far all of the money saved has been worth the membership for me. I’ve had a couple radio/audio installs in my cars, some installs of appliances and electronic purchases that if I would have purchased protection plans and paid for delivery and install services, I would have spent so much more. Definitely worth it if you have plans on getting stuff done!

I totally don’t need it, I’ve didn’t buy items from Best Buy which need assistance. I would recommend to others who brought items from Best Buy. I went on two occasions and they were professional and answered questions. Guided me to right attachment I need for my equipment.

Membership is well worth it for the peace of mind it provides. Two years warranty on purchases and can be extended

Please get this Membership. It's amazing and covers almost everything you buy from Bestbuy. From other stores, when buy something, you have to buy separate warranty for each and everything but here, once you buy a yearly membership, you are good to go and covers everything you buy from Bestbuy. Also the crew of Total tech/ Geek squad is always ready to help you. I love it.

so i lost most electronics in my house due to lightning and insurance wouldn't cover half of it. BestBuy protection plan covered everything i had it on and replaced the items or gave me my $$$ back. After finding this out and that i get discounts on some items with the total membership i had to sign up and it is wonderful