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Customer reviews

Rating 4.3 out of 5 stars with 11511 reviews

Rating Filter

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 11,509 reviews
  • Rated 5 out of 5 stars

    Speaker Set Up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice having them come out and getting us set up. Sign up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The right price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Checked local instal price and they were good on price

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Free Install is Excellent, Customer Service Not

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to recommend or not recommend the Totaltech membership. The free/discounted installs are worth the price of admission. But, dealing with call centers, lack of communication from installers, and some other complaints closely override the savings. I'd say a good 3/5 of my last installs have been a complete cluster. One in particular was a massive inconvenience. I can't in good faith recommend the service if you already have a good/cheap installer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal to protect your investment highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good benefits

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Techs were awesome! Efficient and informative ! Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    no brainer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    makes it very easy to resolve setup problems worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    25 Points

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They said id get 25 points for a review so here it is lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to have all your items secure………………………….

    I would recommend this to a friend
    • Brand response from Totaltech Expert Team
      Posted .

      It is definitely nice to know and have that security on your items if it is ever needed. Our Totaltech membership has a lot of great benefits, and I hope you are taking advantage of that as much as you can! If you ever need any support or have any questions. please visit us at www.bestbuy.com/totaltech or give us a call 24/7/365 at 1-888-Best-Buy (1-888-237-8289) and we will be happy to assist. BBY-ExBrand_Totaltech

  • Rated 5 out of 5 stars

    Love the membership

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Member prices and access to Geek Squad support is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for a free points apple care is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy for all your electronics

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the coverage of Totaltech. Never have to worry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a $2k TV, why would i not want the protection?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option for protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so excited to have this option for all my purchases

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bargain.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although we recently received a notice that the membership was changing and offering 3 different levels. The lowest level cost is less now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend and very good quality and durable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad appointment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional demeanor . Email complication resolved

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a poor service. For context, Best Buy has delayed my microwave delivery a half dozen times (i.e. months). In one sense, that's not "TotalTech's" fault. However, every time Best Buy calls to let me know that they are again delaying my order they just do a robocall. It's not even clear what the robocall is for. It's deeply impersonal and requires me to take the time to go reschedule. I've chatted online with a customer service person, hoping they would do something to remedy their bad service. They inform me that I need to call in because they can't do anything on chat. Overall, Total Tech is impersonal and inefficient. Poor customer service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, saved a lot on insurance this year with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful.........................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great price and the service is always great

    I would recommend this to a friend