Customer Ratings & Reviews

My Hard drive died and the computer would not boot. I brought the computer into Best Buy in Holyoke with no appointment. I have totaltech membership and they tookin the computer. They were able to fixe it and gave me a call within the week to pick up the computer as well a a portable hardrive with a complete backup of the computer,

The best goodbye people were pretty good about the warranty package and it covers everything I bought my refrigerator my stove my wash and my driver dryer my TV and my Yamaha stereo so it's pretty cool for I think it's $200 a year as long as I paid every year if they ever blow up I get him replaced so I'm pretty happy

Absolutely love all the help and support that I receive from geek squad thank you so much for all you guys do. If and when I need anything from repair to assistant booking something up or connecting to something the geek squad is always there thanks again

So far, this service is, 'OK' My biggest complaint is that the call desk is off shore, and the team there is hard to hear due to weak lines. They also seem to want to get you off the phone as fast as possible, and take the easiest route forward as opposed to proper troubleshooting. That I get free installs, and extended warranties is now worth it, with what I have purchased.

This is definitely one of the subscriptions of all time. Really, if you like buying a ton of stuff, this will pay for itself with those warranties baby! Or just come up wit some bs for geeksquad to do, get a free ring doorbell installation or something. Just make sure to take advantage of your advantages given from this membership of all time

They helped with my computer and got the job done. Ir was a custom built gaming PC and they finished it within about three to four days. I am using it nearly two years later and it still works great

It was helpful to have! I used it a couple times because my audio unit in my car wasn’t working properly and because I have this it was totally free!

I’ve bought plenty of monitors and always put this protection plan on everything I’ve bought. Can’t never go wrong with this. If you have any issues with your product just simply bring it back to the geek squad crew and you can replace your item or get what you paid in full as store credit and use it towards what ever you want to purchase next.

TOTAL TECH is MY Best Buy BEST PURCHASE and as long as I have a computer I will continue to renew it. It is comforting knowing you have help if you need it 24/7. I enjoy working late-to-early hours and have had to use it in the dark of night many times. Thank you, Best Buy, for being the best!

I have had a Totaltech membership for a number of years since my PC's hard drive died. They were amazing and quick. My PC is better than ever. I have experienced several issues throughout the house and they have been spot-on in the diagnosis and resolution. Can't possibly imagine having any technology in my house without the Totaltech support.

I believe the membership is worth the money if you are purchasing your electronics through Best Buy since you won’t have to nickel and dime for coverage on every device you purchase.

I reccomend customers with ongoing support for all of their technology needs. Some benefits of the service include: Unlimited access to Geek Squad agents for technical support and repairs In-home service for larger items such as TVs and appliances Protection for all of your technology, including devices you already own Remote support for quick and easy troubleshooting

It is a very useful service. When your home appliances such as desktop computers, laptops, mobile phones, and iPads break down, you can have them repaired. My desktop computer once broke down and crashed frequently. I had it repaired without any additional charges. Service is very good

Despite multiple attempts to utilize my Best Buy TotalTech subscription, every technical issue I reported remains unresolved. In several instances, the attempted repairs actually exacerbated the problem, forcing me to seek outside professionals to fix the damage. Given that the service consistently fails to deliver on its promises regardless of which technician is assigned, I find the membership to be a subpar investment of both time and money. I would not be renew my subscription.

Can’t wait to utilize this membership! I’m an addict of new tech and best buy has been my go to spot for all things tech as well as appliances, this membership will surely pay its weight in gold!

Really helps with the protection plans when you buy pretty much anything. Knowing that the warranty is covered and saving you money is great! Only thing is that if you cancel your membership or can’t pay it, those warranties are gone! So be careful.

I purchased this membership when I purchased my 86 inch Hisense Flat Screen and it was a great deal and I was able to have peace of mind!

I have had Geek Squad members to my home several times in my first year of membership. Each has been courteous and knowledgeable. When they did not have the answer they were able to get it. The total tech price is a genuine bargain. I will be happy to pay it again next year (I have already gotten that much value). Keep up the good work Best Buy!

Appliance sales staff at the Superstition location was knowledgeable and helpful to me in making my washer and dryer selection. Delivered was quick (2 days), updates on delivery time was a blessing in that I didn’t need to wait all day. Delivery was quick and technician was polite and thorough.

In the past two years, with this service, we have purchased 3 TVs, a washer, a dryer, a refrigerator, a dishwasher, a stove/oven, several computer monitors and keyboards, a microwave, and many accessories. MOST of the deliveries and installs went well, but three did not and I ended up doing it myself. Based on that, I can only give it an average rating. However, many Best Buy team members really worked hard at making things right, and I believe two of the three problems weren't on Best Buy, but on the outsourced delivery companies they chose.