Customer Ratings & Reviews

I definitely enjoyed my stint with TotalTech. Exceptional service and the Geek Squad techs were very helpful with the computers we had brought in to get work done! I canceled my membership recently due to not using it as much but I would recommend to anyone in a heartbeat seeking a membership of this caliber.

Absolutely love all the help and support that I receive from geek squad thank you so much for all you guys do. If and when I need anything from repair to assistant booking something up or connecting to something the geek squad is always there thanks again

The program is changing not sure if mine is effected but assuming decent prices the discounts offered and tech support for those who need it, it might be a great value not fully sold on it yet tho.

I have been a member of the Totaltech™ program at Best Buy for quite some time now, and I must say that it has been an incredibly valuable investment for my tech-related needs. The Totaltech™ membership offers a range of benefits and services that have significantly enhanced my shopping experience and provided me with peace of mind.

It was helpful to have! I used it a couple times because my audio unit in my car wasn’t working properly and because I have this it was totally free!

The membership was great, although I only had to use it once. The webpage leaves a lot to be desired, when trying to end my service membership. Only half the page was able to be viewed. I guessed and I hope successful. Now I get a notice that I made a "purchase" when I dont want to renew.

To be hones, this pays for its self. I've had a few appliances delivered and old ones hauled away for free. I recently bought a new laptop and it was $100 off to total members. Extended warranties, etc. I love the expertise of the in store associates and will shop at best buy so it has been a great buy for me.

This membership is really worth the value of the members ship has given me a lot of value for my money

[Employee of bestbuy] You cant purchase totaltech at the time of writing this review, but it’s still very cool. The free deliveries, both mobile and home installations, and other benefits make TotalTech a sweet deal. Price is a bit high but you can surely save more money if you go to best buy atleast somewhat frequently.

I had this for years and have never had any major problems that i can use so i had to cancel

Just the overall best value you can find when even compared to big box wholesalers. Evident strong purchasing power and savings passed on. It’s become apparent. Especially with Apples set pricing paramaters and the excellent membership options for support, hands down Best Buy is doing it right

So far, I am very happy I purchased this. I ended up needing to upgrade a cell phone and then jumped on the bandwagon for an Apple Watch. The Apple protection was a huge bonus for these. I then needed a new computer all of a sudden, and was able to use that you file transfer with included geek squad help. This has been a great buy for me this year.

This membership has very great value, saves quite a bit of money, tons of great deals on products and best of all geek squad is there to help all the time with whatever you need wether it’s to guide you through in person or over the phone they are there to help. Best Buy total is great!!

The Total Tech team came and installed my new TV and assembled 2 pieces of furniture to make the room complete. They worked so hard and did an awesome job. Cleaned up beautifully and made sure I was completely satisfied.

Every time I purchase something from Best Buy I don't leave the store without this coverage. My daughter had a laptop that the charger port was damaged and because I had this service it didn't cost anything get the laptop replaced. I look forward to the same security with this service on my new devices.

Some top tier to shi like they really be putting you one game frfr

I have used this a bunch to clean my computer for me when it gets really slow. I am not a techie person but so far I have had no issues. They do what they say

Really helps with the protection plans when you buy pretty much anything. Knowing that the warranty is covered and saving you money is great! Only thing is that if you cancel your membership or can’t pay it, those warranties are gone! So be careful.

Hold times can be a bit excessive and setting an up an in store appointment can be a headache in its self. for example I had to wait almost 20 minutes on hold before I could speak with someone, there after it took almost 15-30minutes of describing my issue and them re-explaining to me steps that i had already tried to resolve the issue. Which I had mentioned that I had tried said steps before calling. When the person on the other line understood what I was saying I was finally able to get an appointment scheduled. It seemed like they were trying everything to avoid me coming into the store.

With my limited experience in successfully operating a new laptop and successfully connecting a much needed printer, the Geek Squad has been absolutely amazing!! A visit to my home by a kind and patient Tech expert (Jose) solved the majority of my questions and concerns. Later problems were carefully handled by B B Geek Squad in McAllen North store!